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Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

73

0

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

 • Wireless Billing

41

2

0

I received a request to delete my account

I received an email to my sbcglobal.net account which states:   AT&T_MAIL <[email scrubbed]>   Wed, Sep 2 at 9:45 AM    

Questions

 • AT&T Internet Security

74

2

0

data usage incorrect

My electricity has been off for several days but ATT&T is still showing wireless data usage.   Furthermore, even during the periods when electricity is available and the wireless router is turned off and ALL devices ate off, AT&T is still showing usage.  And, furthermore in the wee

Questions

 • AT&T Internet Account

54

1

0

Charged with data overage because my son used date while out to sea in the navy

Good morning,My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period bu

Questions

 • Wireless Account

64

3

0

BJ'S ATT iPhone 11 on us -& 250 dollar gift card offer fraud

I met the ATT sales person in BJs store in Exton,PA on January 1st week. The offer was iPhone 11 on us with eligible iPhone trade. I took 4 lines , 3 iPhone 11's & 1 11 pro . I sent the eligible phones to ATT. I received the gift cards.   It's been almost 2 months since I opened up a case with ATT.

Questions

 • Wireless Billing

669

14

0

POTS being phased out in 2020???

My grandmother received a phone call telling her she needed to change her service because AT&T POTS is being phased out. The apartment complex provides community wifi so she cannot get internet calling. She has no other option but a cell phone and she does not get cell service inside her apartment.

Questions

 • AT&T Phone Equipment

62

1

0

ATT is unresponsive and illegally putting items on my credit report

on 4.10.20 I called to dispute an item that is on my credit report. I spoke with someone in collections that gave me the email address of [email scrubbed] to send my dispute to. The email bounced back as undelivered.on 4.18.20 I called for a new email was told the wait time was long and choose a ca

Questions

 • Wireless Billing

217

2

0

Is is this a Valid ATT & Wireless sales no?

I went to following website to check at&T number https://www.attwirelessonline.com/   and made a call at 1 855 930 4932 to check on a new plan. The representative asked my address, and phone number to reach back, and also asked for social security number, i did no provide my social secur

Questions

 • Account Features

992

5

0

My Wifi name and password changed overnight

I woke up to a new wifi name and password. I went into the router settings to reconfigure it but don't know why it happened. And the ATT online services cannot connect to my device. Both the automated chat help and phone lines were incredibly unhelpful. Why did it do this and what should I be doing

Questions

 • AT&T Fiber Equipment

289

1

0

Closed

DirecTV Streaming app NOT AVAILABLE for XBOX, PlayStation, LG Content Store & other TV's

DirecTV Stream app should be added to Xbox, PlayStation, and LG content stores. Microsoft store should have DirecTV Stream. Seems like it may affect the bottom line if you're not having people sign up for wireless TV boxes, but most people already have things that should be compatible with the app,

Questions

 • Watching U-verse TV

426

1

0

Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

 • AT&T Fiber Account

64

1

Callback from AT&T service

I keep getting a call almost every day from 855-407-4769. They leave a message saying "Hello you have reached AT&T, this call may be monitored and recorded for quality assurances. Please hold and an AT&T represented will be with you shortly" after a pause I get "Hi this is X on a recorded&nb

Questions

 • Wireless Account

3.7K

3

0

I need help ASAP (Hughesnet & AT&T Scam)

I contacted At&T on 2/8/2020 regarding internet service that I wanted to start at rent home I was moving in to after I had to sell my home due to some extreme traumatic occurrences. My spouse, who is a teacher, attempted suicide in August 2019 and has been in the hospital since then because of an a

Questions

 • AT&T Internet Plans

1.6K

2

Visa Virtual Card - can't access

I received access to AT&T's $50 Virtual Visa Account a few months (I chose that over the physical card) after changing out my phone and signing up for 2 more years of service. I went through the process of activating the reward and then got the confirmation number and account number. I don't have

Questions

 • AT&T Phone Account

4.2K

5

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

375

4

0

AT&T DirectTV Scam

This is an ATT Wireless / DirectTV promotion. I have spent 40 years in Information Technology and this is a very, very good scam. I have received several calls from "spoof" AT&T [EDITED] that I have been ignoring. The voice mail reads:"Hi I am calling you from AT&T DIRECTTV to let you know t

Questions

 • Account Features

6.7K

6

How do I block No Caller ID calls?

I have an iPhone. I do not want to block calls from anyone not in my contacts.  There are many times I need to be able to get calls from a service provider, a friend of a friend, a doctor, a car repair shop, or someone wanting to consider hiring me - and those people would not be in my contact

Questions

 • Account Features

161

1

0

Unethical bait tactic to get you signed up for service; BEWARE OF ANY VISA GIFT CARD DEALS

Signed up for 1yr contract fiber internet with supposedly promised $100 Visa gift card.I never received any form of notification (neither email nor regular mail) about claiming the gift cardI was never informed of "120 Days" expiration clause. Now because it's been over 120 days since installing the

Questions

 • AT&T Fiber Account

346

2

0

0

Improper Billing

I traded my Xfinity Internet and TV plan for AT&T recently Jun / 6th. I paid $ 88 monthly. I received a proposal from AT&T to get a much more complete plan by paying $ 96 per month. However, AT&T is sending me charges over $ 200 a month. I tried to solve the situation by chat and I couldn't. I tried

Questions

 • AT&T Fiber Account

32

2

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