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How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

460

2

0

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extended payment arrangement

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process

Questions

 • Wireless Billing

10.3K

4

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Can an ATT Customer Keep a US Number While in Mexico (or Canada)?

Hi, I am a US resident AT&T customer with Unlimited Extra as wireless plan. I am considering snowbirding (or more) to Mexico.   One of the features of my plan is, "Enjoy unlimited talk, text, and data use in Mexico and Canada...."    There are restrictions on data spee

Questions

 • Account Features

658

2

0

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Refund Adjustment for Passed Account Holder

I have been calling into AT&T support to get my elderly Mother's account modified for hours. Her phone plan has been under her husband's account and her husband has been the account holder however he passed away 14 months ago. Clearly, in this situation going to AT&T is not on the high list

Questions

 • Wireless Billing

118

3

0

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Blackview Phones

I have been told by ATT that my BV9800 will no longer wok as of February. I would like to find out of the Blackview BV6000 will be supported. The ATT chat and phone help services have been completely useless in this regard. I need a rugged and waterproof (not just water "resistant") phone u

Questions

 • Other Phones & Devices

487

2

0

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AT&T Cingular Flip IV - Message Notification Sound

I have a new AT&T Cingular Flip IV phone. I want to turn off the message notification sound while still having the phone vibrate when a message is received. Put another way, when I get a text message, I want the phone to only vibrate, not vibrate while giving me a notification sound. Can you hel

Questions

 • Other Phones & Devices

176

3

0

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LG G8X Thinq won't update to android 10

My LG G8X Thinq from AT&T current software is android 9 and I'm trying to update it to android 10 but I can't update it

Questions

 • Android

77

7

0

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Samsung S22 Speakers make an Annoying Crackling/Static Noise

My new S22 has been giving me problems with all of the speakers, they make a crackling noise whenever music, ringtone, alerts, or when I talk on the phone. This usually happens when I arrive in another city by plane, I turn my airplane mode off and my service looks to be normal until the speakers a

Questions

 • Samsung

6K

13

0

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Leaving two Networks Can our Phones come over to ATT Prepaid?

My son and I are leaving Tracfone and Net10 because they want to go to Verizon network sims. We do not have that good network in our area we have excellent ATT coverage through Tracfone and Net10 but they are changing to Verizon. Would we still be able to go to ATT Prepaid? We get better service bar

Questions

 • Phones, Tablets & Devices

275

6

0

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SM-G975U ATT Model Unlocked won't update Android Security Patch Level

Hello, I recently moved to Europe, and am no longer on ATT. Before I left I unlocked my phone in-store. Now, I am worried that I am no longer able to get carrier updates on a phone I paid $1000 for. I use this phone for work, and if I don't get Android Security Patch Level 2020-04-01, I will no long

Questions

 • Samsung

627

4

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Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

 • Android

386

9

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S& Android version upgrade problem

I am trying to upgrade the Android version from 6.0.1 on a Samsung S7 which has been off the network for a while. I connected to wifi and did the software updates several times successfully, but the Android version remains the same. I have another S7 which upgraded itself to Android 8, no issues.&n

Questions

 • Samsung

33

1

0

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Return to retailer

I recently purchased a AT&T motivate 2 from Walmart and switch the stems as usual and pass phones it's all I've done to and I'm trying to make a phone call and I was met with a automated recording that I needed to return it to the store that I purchased it from to finish activated and the help o

Questions

 • Phones, Tablets & Devices

80

5

0

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New Service-Phone Trade in-Dual SIM Cards

If I establish NEW service with AT&T, can someone from AT&T please confirm the below (received from AT&T Chat Support) is true if I want to use the DUAL SIM card function. If I trade in an iPhone Xs ("valued" at $800) for a 13Pro: -I am required to do a payment plan for

Questions

 • Device Features

656

10

0

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My deleted contacts

How can I recover all my erased contracts.

Questions

 • Android

830

2

0

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AT&T Device Unlock Help - Solutions & FAQS

Learn what you need to do to unlock your device and the requirements To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first.  Below you learn which set of keys you'll need before

Questions

 • Other Phones & Devices

145.7K

337

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Account & Usage

296

2

0

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i just want to cancel one line to transfer to another carrier, please help.

just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha

Questions

 • Wireless Account

346

1

0

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AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

19.6K

4

0

0

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Closed

How to Minimize Wireless Interference

Introduction This guide will give you a brief introduction on how to minimize wireless interference in your home network.  In the home environment, many things can interfere with consumer wireless network devices.  These devices, referred to by their IEEE standard number (802.11b, 802.

Questions

 • AT&T Internet Features

291.1K

95

0

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