
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I am at my wits' end. Ever since another company digging in our neighborhood accidentally cut our AT&T fiber, we have been struggling to have internet service. There is a blocked conduit that requires a more extensive repair that they say likely can't be done for a few weeks, so they keep instal
Questions
•
AT&T Fiber Equipment
I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi
Questions
•
Samsung
Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the
Questions
•
Samsung
When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor
Questions
•
Android
My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?
Questions
•
Android
One phone that I used for years got blocked by at&t could not make phone calls, purchased an at&t phone calls worked for 3 weeks ... Can't make phone calls again... How to resolve it? I am about done with them. The phone is on the whitelist, I tried everything, apn settings, resetting networ
Questions
•
Android
I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made. I googled for help and followed the instructions to force stop all Apps. Every since then I can no longer make outgoing and receive incoming calls. Also, I
Questions
•
Android
I started a new job on the 4000 block of Front Street, in San Diego (a block away from UCSD Hospital). My phone is an iPhone 6S Plus & is up to date on software updates. All the other employees, patients, and doctors are able to get phone, internet and wifi service in our office, but my phone contin
Questions
•
Network Coverage
Honestly, I don't know why I thought at&t was so good. I thought it was once better than any other network. I even left Verizon for At&t. Now I have regret. I'm on my 3rd sim card and second new device, in hopes that maybe just maybe I don't have to keep restarting my phone to let my messages go th
Questions
•
Network Coverage
I need to unlock my Apple XMAX,My family and friends were worried about me when I was in a foreign country. My mobile phone was suddenly locked by the SIM card. I tried to use the device to enter the US VPN to unlock the ATT operator by myself. There were two results: one was not qualified to unlock
Questions
•
Apple
Hello AT&T/ATTCares, I have recently received an approved unlock for my iPhone X and followed the instructions of activating the unlock using my SIM card by backing up my iPhone, erasing and restoring. I assume the unlock was successful because I received confirmation and I am able to select a carr
Questions
•
Apple
Closed
cancelled account and suspended lines fraud team cancelled service and lines
Questions
•
Apple
I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.
Questions
•
Network Coverage
1. My phone was stolen Friday night. Yes stolen not lost very upsetting to be robbed.2. Called ATT Saturday morning. Agent said that iphone 7 plus jet black in stock will ship. (Yippee)3. After a long 45 minutes he said phone won't ship until December (Not Yippee).4. Trip to best buy to get burner
Questions
•
Apple
hey, i have a te a brand new iPhone 6s. I got it for my wife who is in Serbia, so am I. Both of us got new iPhones for when we are back in the states. I got them in Colorado. Both worked fine in Colorado. Now that we are in Serbia, mine works great, but my wife's says that there is no service.
Questions
•
Apple
I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r
Questions
•
Network Coverage
For 3 weeks maybe 4 I have no coverage in Portland OR. i-84 exit 13. I can see 3 cell towers from my desk. Have zero coverage. If I drive out of the area maybe 1 mile, I have full coverage. Any of my employees and neighboring businesses that are unfortunate enough to use AT&am
Questions
•
Network Coverage
I buy my unlock device on Amazon. After activate e sim from H2O my phone is block. H2O say that they don’t block my phone. Apple support say that I need contact with AT&T.Can you remove block?
Questions
•
Device Features
My home land line and BOTH cell phones have had spotty (at best) or completely non-existent service since late January. We've been at this location with AT&T for 12 YEARS with only the occasional hiccup. I've now spent over 9 HOURS in 4 different chats - with 4 cases being opened - and AT&T has done
Questions
•
Wireless Account