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Unlocking device problem

I wanted to unlock my iphone I tried to use https://www.att.com/deviceunlock/unlockstep1 This website but when I filled every blank the system said I have a bill that is not paid yet. But I am really sure that I paid all of them. I bought this phone but I can't use it in my country I am a student I

Questions

206

3

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Upgrade/ Trade in charges

I did the upgrade trade in special promotion. On my monthly bill I get $23 credit and charged $28 for the upgrade. It was supposed to be an even trade. What’s   The offset for? I also have two lines and was told my bill would be less after the trade in, new unlimited plan. My bill was $12

Questions

2.5K

12

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Traveling with iPhone to Mexico

Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats.  We go to Mexico about once a year. With our previous carrier, we c

Questions

207K

7

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If I get a 5G phone, such as the iPhone 12, will I have to upgrade my plan, or can I still use 4G on the new phone?

I am considering upgrading my phone to the upcoming iPhone 12, and from my understanding it will be a 5G phone. I currently have a phone that is only 4G. I do not want to pay more on my monthly plan to use the 5G, so can I just keep my current 4G plan or will I be forced to upgrade?

Questions

8.1K

10

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Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

Questions

212

4

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ATT prepaid not working

My ATT prepaid is not working in Belgium , I activated international roaming, please let know what else need to be done.

Questions

77

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Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

219

2

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Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

Questions

316

3

0

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Does unlimited talk/text plan include calls from a CA prison?

Hi, im looking to inquire about the cost a phone call from prison made in the same state would be on a mobile unlimited talk/text plan. thank you

Questions

325

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Receiving SMS messages while in Europe

Hi, will I be able to receive SMS messages sent from USA in Poland? What kind of plan do I need to get? Thank you.

Questions

314

6

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@mms.att.net and @txt.att.net Address Not Found Message

I've tried sending images and plain text messages from email to two different mobile numbers and get the message each time that the [email scrubbed] and @txt.att.net address not found error message. The messages aren't simply delayed, I'm getting the email message that the messages can't be sent

Questions

775

5

0

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Next-Up charge on my bill

Why am I paying an additional $5 Next-Up charge on my bill for my new installment iPhone 12 Pro Max purchase?

Questions

7.7K

7

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Why is my 5G service so horrible in my home?

I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!! 6

Questions

1.9K

7

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Locked phone from Walmart

I bought and paid 400 CASH for an iphone se at WALMART completely unlocked to any carrier. My daughter used it with her ATT account and ATT locked it to their service! with what right do you have to do so? I need to use this phone and shouldnt have to go through your hoops to do so

Questions

883

2

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Delete iMessage from phone log

Is there a way to permanently delete iMessages from my account? Not just my phone

Questions

313

10

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Using my att hotspot in Europe

Im traveling to europe in a month and wondering if i will be able to utilize my phones hotspot to connect my laptop. I work remote and need a connection to remote into my workstation in the states. The data being transferred is just input aside from the screen being streamed to my laptop. 20mb/s dow

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839

1

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unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

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190

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PROOF OF PURCHASE

I purchased an iphone from at&t back in july of 2018. I honestly cannot recall whether this phone was purchased online or at the retail store in my hometown. I no longer carry an account with at&t, but I am 100% the phone is paid off and is mine free and clear, however I don’t know how to go

Questions

338

2

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

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106

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AT&T Prepaid phone call history

How can I request a phone call history? I need to check a week in 2017, and my iPhone does not have a history that long ago.

Questions

180

2

0

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