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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

235

2

0

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Can I use my iPhone XR sim chip in my iPhone 7R?

Can I use my iPhone XR sim chip in my iPhone 7R?

Questions

 • Apple

27

1

0

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I'm not receiving group texts unless I restart my iPhone X

I have several different group texts going on at the same time. I am not receiving texts. If I shut my phone off and turn it back on, then I receive the texts, but not in the appropriate order. I have an iPhone X. Thanks for any help

Questions

 • Data & Messaging Features, Internet Tethering

293

1

0

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Get old AT&T number back due to COVID

I had to leave the USA because of the COVID-19 pandemic and had to cancel my AT&T prepaid subscription for 5 months. Is there any way I can get my old number back before I return to the USA? I'd really appreciate your help and support!

Questions

 • Wireless Account

181

1

0

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

226

5

0

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Does my boss have to approve releasing my phone records?

So my boyfriend is trying to get my phone records, but the phone I have is under my bosses plan. He pays the bill for it every month. Does my boss have to be the one to give the okay on getting my phone records.

Questions

 • Wireless Account

48

1

0

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don't activate mi iPhone in Argentina

Hello good afternoon, I am communicating from Argenitna, I have a problem with an iPhone that I bought in my country and I cannot activate it since it is with your company, I contacted Apple and they have told me to contact you to release the equipment and can use it here in my country, can I give y

Questions

 • Apple

45

2

0

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I want to apply for wireless phone service

I was wanting to apply for wireless phone service

Questions

 • Wireless Account

27

1

0

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Walmut.attlocal.net

Please tell me what walnut.attlocal.net would be? It shows up in my device list

Questions

 • AT&T Internet Security

45

1

0

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How do I correct the email address on my iPhone unlock request?

I request to have my iPhone 6s unlock with AT&T but after I send the IMEI and email address I notice that I put down the wrong email address. How would i able to correct the email?

Questions

 • Apple

50

4

0

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Is the coverage map not accurate for Melrose, ID?

I was considering a move to an address in Melrose, ID. When I visited this address over the weekend, I had no coverage with ATT, which is a major problem since we exclusively use ATT at my place of business.  The coverage map shows that I should've at least had 4G coverage, with 5G already in

Questions

 • Apple

51

4

0

Accepted Solution

Official Solution

At&T to cricket

Will a locked At&T phone work with a cricket wireless SIM card For iPhone XS Max

Questions

 • Network Coverage

94

1

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

15

1

0

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Closed

MicroCell and iOS8

Problems connecting your MicroCell with your iPhone6, iPhone 6 Plus or earlier iPhone model that has updated to iOS8?

Questions

 • AT&T Cell Booster

2.2K

1

0

0

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unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

 • More AT&T PREPAID Discussions

2.6K

15

0

0

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AT&T Telling Me iPhone I Purchased is Locked

I recently purchased an iPhone XS Max from an online market. The seller claimed that the phone was clean, clean IMEI, not blacklisted or iCloud locked, paid off, etc. I did some research to check the IMEI status and it appeared to be clean, and there was nothing indicating the phone had been repor

Questions

 • Other Phones & Devices

142

2

0

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Anyone on NEXT with an iPhone 6 getting Insurance?

Since the iPhone comes with a 12 month AppleCare coverage free, trying to decide if I should get Insurance - should I decide to keep the iPhone until I pay it off... I guess if I know for sure I am trading up in 12 months to the new phone, would make no sense in getting coverage. Wondering what othe

Questions

 • Apple

12.1K

12

0

0

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

75

3

0

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Pre paid Plan phone

I want to cancel the service, my question is.. If I stop paying the plan, is it automatically canceled? or do u need to cancel my account? Im not longer living in the United States and I will not longer use that cell phone.

Questions

 • Plans & Features

581

4

0

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Upgrading to family plan

My fiancée is currently on a plan with her brother, she is due for an upgrade at the end of the month...if i put her on a plan with me at the end of the month is she still eligible for that upgrade or will AT&T take it as her breaking her contract since it doesn't technically expire until November..

Questions

 • Phone & Device Upgrades

5.1K

3

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