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purchase prepaid plan but have no existing phone number

Hello, Im currently planning a longer stay in the US, because of that i wanted to purchase a prepaid plan with ATT. As i do not have a 10 digit american style phone number i can enter when proceeding with checkout, I wanted to know, how can i proceed with ordering the prepaid plan online. Is there

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26

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Keep getting signed off

Email seems to sign off after 15 minutes of inactivity. Super annoying. Also when I sign in sometimes I get the attached error.

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36

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

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30

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retrieving the recorded conversations

How do I gain access to the information recorded and all intake of original bill of sale.

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42

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

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43

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Being Logged Out of Email

Anytime I am not actively "on" my email account, it logs me out and makes me change the password - even after clicking the box to stay logged in. HIGHLY ANNOYING!! This has been happening since "Currently" got involved and has been more frequent the past 3 months or so.  Why is this happening

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41

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Fiber throttled to 300mb by forced modem

From what i can tell after shelling out 500 bucks for a new modem and router system, and paying far too much every month for gigabyte fiber speeds, I've been forced to almost nothing speeds with pitiful range because I'm "not allowed to change the modem". If this is indeed true and i am not allowed

Questions

213

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Closed

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

724

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unable to receive or make calls

My daughter's line suddenly wasn't able to receive/make calls without making a payment which is due Nov 28th. After making the payment today, 11/9/22, it says our next payment is due November 28th. (Edited per community guidelines)?? There's no calling ATT to get a live customer support person on a

Questions

45

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Trade in Rip off, terrible customer service

Traded in 3 phones in October/November of 22. Everything went wrong from the beginning.  only received 2 trade in boxes, had support help me to prep the phones for trade in.  lost 1 phone at the trade in facility.  Got everything "sorted out" per management back in Jan/Feb, waiting a

Questions

43

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AT&T Note 9 bought from AT&T store doesn't work

I've got 3 AT&T Note 9 that are AT&T branded and I purchased from AT&T store. All 3 are paid off in full. Using AT&T Straight Talk. They all were working just fine after the 3G shut down. All calls, texts & internet work without any problems. That was until I acquired the unlock

Questions

45

2

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Have to resign in to U-verse app every time

Every time I open the U-verse app i have to enter my login info, even though I’ve checked Keep Me logged In. Why is this happening all of a sudden?

Questions

49

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Changed phone number robbed me of value of my old paid off device Start charging for The phone I supposedly traded in for

I was told that I would get $800 for my device for brand new device If I were trade it in. I was told I was given a 100% credit for it then they started charging me installments 36 to be exact and then try to tell me. Because I changed my phone number that I no longer qualified. For the promotion h

Questions

34

4

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Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

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45

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AT&T RIPPED ME OFF

Switched to AT&T (FirstNet) and a “free” Apple Watch was part of the promotion. However, we are being billed for it because Florida apparently isn’t included in the promo. Customer service informed me I can’t return it or remove it from my bill unless I pay off the watch. So beware, all said and

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21

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

69

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AT&T pricing and availability in my area.

In the Christy Drive area of Arnold MO (63010) we have an antiquated telephone infrastructure. I would love to come back to AT&T, but you do not seem to be willing to upgrade our circuits to fiber. I currently pay approx $50/month to Charter/Spectrum for 400mb/s down and 30mb/s up. My current infr

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49

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Phone number changed

Help! I just joined prepaid, wanted to keep my number but it's changed! help me get my old number back asap please.

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61

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Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

185

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Why have insurance

What is the point of having insurance on a device if when you file a claim they send you a device that does not even compare to the product you purchased I have a Samsung Galaxy Book 2 that I did a claim on. Came with a keyboard, pen, charger, and a USB port. They sent me a freaking tablet upgrade

Questions

38

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