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Transfer Billing Responsibility Problem

My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.When I try to create an account, it goes through all the steps successfully until the last one when it supposedly che

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1K

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Spectrum phone service but can't receive calls from AT&T

I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to

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14

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Internet not available at my address; have a fiber box in my backyard

AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available. How do I get this issue resolved?

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43

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Accepted Solution

BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

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171

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Will Autopay stop automatically after porting out phone number from AT&T to T-Mobile? I'm not able to sign into Prepaid account anymore

Hello! I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to co

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52

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Accepted Solution

I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

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74

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"Call cannot be completed at this time" ONLY from our ATT Cell Phones

Hello, I have been trying to call my credit union from my ATT Cell Phone at 800.252.6950 however, I get this error message regardless of location/time. I then called it from my business phone (not ATT) and it goes right through as you would expect. I need to be able to contact my credit union for pa

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522

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Closed

NHL 24 is currently unplayable only for customers using AT&T fiber.

Hello, I'm writing to ensure AT&T is informed that their Fiber Customers are in a complete outage from the video game NHL 24.EA Has been asked to comment on this outage, and has repeatedly said that the issue is solely AT&T's problem and their poor networking.Below are some pictures and link

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561

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Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

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144

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Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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25

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setup voicemail from international location

I got a new phone and just moved my SIM. I am able to make calls from Thailand. I had to reset my voicemail password but when I try to set the voicemail I get an error "Voicemail error - Try again later".

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19

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At&t rep lied about 25% off my phone plan during sign up.

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

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46

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Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

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48

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

1.6K

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Outgoing calls rerouted to customer service

Whenever I try to make an outgoing call, it reroutes me to AT&T customer, only it's not customer service. I hear a recorded message saying "Thank you for calling AT&T about your wireless service. You have reached the customer service line that is no longer in use," and tells me to call their

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213

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Can I get an answer to my simple question?

My internet is down. Don't tell me there is an outage, I checked the map. How long will the outage continue for zip code 36507?

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57

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Connection Issues; New DSL Modem

A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,

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55

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Accepted Solution

Prepaid activation error SSACT-558

Hi I'm getting the error "ERROR CODE: SSACT-558" when activating my e-sim for my new Samsung Galaxy S22. This is a new unlocked phone that I bought directly from Samsung. I'm porting my number from Visible. I bought the prepaid e-sim on att.com, provided my credit card number, the e-sim arrived,

Questions

254

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Accepted Solution

Opening my voice

I bought a phone from a person, and he did not tell me that he had a phone on installments, and I cannot use his SIM card. I am outside America, please help

Questions

46

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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