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Service cancelation

I canceled my landline service through CenturyLink over a year ago. Apparently it had AT&T long distance service with it and I am still getting bills for that directly from AT&T (never did prior to canceling the landline, it always came on the CenturyLink bill) for service that they can't even be pr

Questions

 • AT&T Phone Account

17

1

0

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

6

1

0

Non-payroll Worker Account flagging request

Hi,  I am a non-payroll worker (Contactor) who just created a forums account to help lend support in my off-times. On account creation, I made sure to check the box that asked about employee status and listed my at&t uid, but my account wasn't flagged for the correct rank for some reason.

Questions

 • Community lounge

33

5

0

Fiber 404 Error on Major websites

I recently switched from another ISP (internet service provider) to ATT 1 Gig Fiber and have experienced a few hiccups and need some assistance. I've tried clearing cookies, data, saved WiFi information, rebooted modem/router and a have had no results.  Anyone have any tips to get around this 404 er

Questions

 • AT&T Fiber Installation

586

4

0

passcode error

I know my passcode, but whenever I put it in while logging in, AT&T gives me an error saying "e.content is undefined." Google does not give an explanation.  I changed my passcode to a new one, but I get the same error.  The website allows me to continue, but says I won't be able to se

Questions

 • AT&T Internet Account

8

0

0

ATT website has lost all payment information and won't accept new payment options.

ATT website has lost all payment information and won't accept new payment options. Of course... the chatbot is useless and I can't find a human to speak with. ANyone have any recommendations?-C

Questions

 • Wireless Billing

53

1

0

WATCH TV ACTICATION NOT WORKONG

I have tried MANY times to activate my watch tv service since I am PAYING FOR IT. Everytime I click activate it says that the website has a server error. Am I the only one having this issue??? It needs to be addressed!

Questions

 • WatchTV Activation & Setup

208

1

0

0

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

Questions

 • Account & Usage

13

1

0

I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

18

1

0

Getting "This subscriber is not eligible to join your account." trying to add line to family plan.

Got my wife a new pre-paid line, they told us to wait a month and then add her to the newly created family plan, she got the text to accept the invitation but nothing happened it stayed as pending so I canceled it and now I get the error when I try to add her again. ATT store guy told us they couldn

Questions

 • Plans & Features

38

1

0

PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

 • AT&T Internet Equipment

64

1

0

Error connecting from phone

When connecting to some sites via Wi-Fi, the browser gives an error ERR_NAME_NOT_RESOLVED. However, many sites load normally. Here are a few I found: https://www.tripoto.com/ https://citizengo.org/ https://1win-rates.com/ru/ https://www.ted.com/   At the same time, these sites are loaded on t

Questions

 • Samsung

17

1

0

Mozilla Thunderbird & Outlook 2010

Hi, First off, my email address is [email scrubbed]. I have not been able to open my AT&T emails in my PC clients, Mozilla Thunderbird & Outlook since late October '20. I've checked this forum, other AT&T sites, and misc. websites but none of the suggested settings have worked.

Questions

 • AT&T Internet Email & Security

40

2

0

Can't get help with bill credit

I've been trying to get help with a bill credit that was promised from a BOGO. That was Dec. 2018. Twice I have been given case numbers assuring me I would see the credit on my bill. It never has been credited yet and I can't get help online or with a live agent bc it always says they are busy and i

Questions

 • Wireless Account

25

1

0

My wife and mother in law dropping calls every time they talk and MMS won't send when WiFi is turned on

Hi -  My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen

Questions

 • Samsung

22

1

0

Sbcglobal.net Free Account Password Reset

I have an sbcglobal.net account that is not tied to an AT&T account and I appeared to be locked out and don't remember the answers to my security questions. Also, when I've tried using the chat feature it's just been a bot that can't understand my issue. Is there an easier way to have a real per

Questions

 • AT&T Internet Account

15

0

0

HBO

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

Questions

 • Tones, Games, Videos, More...

25

1

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

19

3

0

listen to voicemail from the web portal

every time I click to "save to computer" on my voicemail web page, I get the next page that says "bad request". This is multiple browsers and now on multiple PC's.  This started like 2 weeks ago.

Questions

 • AT&T Phone Features

15

1

0

Need invoice for phone purchased online

This is ridiculous that AT&T doesn't easily supply invoices for a phone purchased on their website. Searching for this issue shows that many others have had this problem. This is the first company I've ever dealt with that doesn't have one readily available; (Edited per community guidelines) is

Questions

 • Android

12

1

0

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