
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.When I try to create an account, it goes through all the steps successfully until the last one when it supposedly che
Questions
•
Wireless Account
Accepted Solution
I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to
Questions
•
Landline Phone Troubleshooting
Accepted Solution
AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available. How do I get this issue resolved?
Questions
•
AT&T Fiber Ordering
Accepted Solution
Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a
Questions
•
AT&T Fiber Equipment
Accepted Solution
Hello! I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to co
Questions
•
Account & Usage
Accepted Solution
I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec
Questions
•
Wireless Account
Accepted Solution
Hello, I have been trying to call my credit union from my ATT Cell Phone at 800.252.6950 however, I get this error message regardless of location/time. I then called it from my business phone (not ATT) and it goes right through as you would expect. I need to be able to contact my credit union for pa
Questions
•
Android
Accepted Solution
Closed
Hello, I'm writing to ensure AT&T is informed that their Fiber Customers are in a complete outage from the video game NHL 24.EA Has been asked to comment on this outage, and has repeatedly said that the issue is solely AT&T's problem and their poor networking.Below are some pictures and link
Questions
•
AT&T Internet Equipment
Official Solution
I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not. What a business model. They actually know it's going to (Edited per community gui
Questions
•
AT&T Internet Equipment
Accepted Solution
Closed
I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho
Questions
•
AT&T Fiber Equipment
Accepted Solution
I got a new phone and just moved my SIM. I am able to make calls from Thailand. I had to reset my voicemail password but when I try to set the voicemail I get an error "Voicemail error - Try again later".
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca
Questions
•
Wireless Billing
Accepted Solution
I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi
Questions
•
Wireless Account
Accepted Solution
I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH
Questions
•
AT&T Fiber Equipment
Accepted Solution
Whenever I try to make an outgoing call, it reroutes me to AT&T customer, only it's not customer service. I hear a recorded message saying "Thank you for calling AT&T about your wireless service. You have reached the customer service line that is no longer in use," and tells me to call their
Questions
•
Account & Usage
Accepted Solution
My internet is down. Don't tell me there is an outage, I checked the map. How long will the outage continue for zip code 36507?
Questions
•
AT&T Internet Account
Accepted Solution
A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,
Questions
•
AT&T Internet Equipment
Accepted Solution
Hi I'm getting the error "ERROR CODE: SSACT-558" when activating my e-sim for my new Samsung Galaxy S22. This is a new unlocked phone that I bought directly from Samsung. I'm porting my number from Visible. I bought the prepaid e-sim on att.com, provided my credit card number, the e-sim arrived,
Questions
•
Phones, Tablets & Devices
Accepted Solution
I bought a phone from a person, and he did not tell me that he had a phone on installments, and I cannot use his SIM card. I am outside America, please help
Questions
•
Wireless Billing
Accepted Solution
I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
Questions
•
Wireless Billing