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NAD-3302 Error

Even though this question has been answered many times in multiple threads, I've tried everything to fix my problem, and nothing has been working. Almost every single day, maybe about 4 times a day (sometimes even as high as 20 times on a bad day), my internet suddenly stops throughout the entire h

Questions

217

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Accepted Solution

Delay of shipping replacement phone

Hello, I wanted to ask a few questions. A few hours ago, I started a claim for a replacement phone after my phone got damaged. As I talked to the Asurion agent, she gave me the option to either have an Asurion employee come to my home tomorrow with my replacement to help me set it up or to have USP

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82

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Login Error + Billing

Hi, I've been trying unsuccesfully to log in to my account and I keep getting a page error. Is it because I'm abroad? I simply can't access my account, and I need to do so in order to change my credit card information. I appreciate it if your customer support could get in touch with me as soon as po

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18

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Wrong Device Listed on my online account

In reviewing my account online, I noticed that the device listed for my number is an iPhone 7. I haven't had an iPhone 7 in many years, and my most recent upgrade three years ago was to an iPhone 12 Pro. Well, this normally wouldn't concern me much, but now I am eligible for upgrade, including trade

Questions

1.1K

3

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Official Solution

unlock phone for travel abroad

I am currently traveling abroad and I purchased a sim card i cannot use with my phone. my phone should be unlocked because I paid it off but when I use the att tool to make sure its unlocked with my imei number it says the phone is locked to another account, perhaps my prepaid account? 

Questions

437

2

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Accepted Solution

Phone still active on customers line. ATT unlock request.

Hi, I bought an iPhone 4S from ebay and it said "Unlocked" on the listing. I bought it and I put a t-mobile sim in it and it gave me a sim not supported message. "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is curr

Questions

30

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

59

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AT&T Network Blocking Steam

Hello,I recently got home internet from AT&T, but no matter what I do I cannot access Steam on the network.I verified it was a network issue. I tried to access the Steam application and website on both my phone and computer, and neither can connect but I have no problem with any other task requi

Questions

344

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Accepted Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

239

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Accepted Solution

device unlock

I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything

Questions

32

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BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

Questions

234

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Accepted Solution

Closed

NHL 24 is currently unplayable only for customers using AT&T fiber.

Hello, I'm writing to ensure AT&T is informed that their Fiber Customers are in a complete outage from the video game NHL 24.EA Has been asked to comment on this outage, and has repeatedly said that the issue is solely AT&T's problem and their poor networking.Below are some pictures and link

Questions

867

37

Accepted Solution

I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

Questions

31

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Accepted Solution

I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

Questions

151

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Problem with Iphone 11 trade-in - wrong device recorded against my trade-in

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time, I r

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36

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Internet not available at my address; have a fiber box in my backyard

AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available. How do I get this issue resolved?

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61

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Will Autopay stop automatically after porting out phone number from AT&T to T-Mobile? I'm not able to sign into Prepaid account anymore

Hello! I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to co

Questions

296

4

Accepted Solution

Site can't be reached

Hello I'm doing surveys online but I can't access to surveys that directs me to enter.ipsosinteractive.com because it's say site is not reachable. However, I am able to access this using VPN but surveys sites would banned people for using VPN. Costumer support has been no help. Are you able to acces

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65

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"Call cannot be completed at this time" ONLY from our ATT Cell Phones

Hello, I have been trying to call my credit union from my ATT Cell Phone at 800.252.6950 however, I get this error message regardless of location/time. I then called it from my business phone (not ATT) and it goes right through as you would expect. I need to be able to contact my credit union for pa

Questions

2.5K

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Accepted Solution

Transfer Billing Responsibility Problem

My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.When I try to create an account, it goes through all the steps successfully until the last one when it supposedly che

Questions

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