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U Verse wrongly sent me to a collection agency. I have not been a customer since January, 2012.

I recently received a notification on my credit report that said U verse has sent a bill to a collection agency in the amount of $384.  I have not been a customer since January 2012.  I returned all equipment and did not have an outstanding balance when I ended my service in January 2012. I would ap

Questions

 • AT&T Internet Account

97

1

0

0

Wifi calling is bugged on Note 4

Wifi calling is bugged on Note 4. Have talked to 5 tech supports with no solution:1. Verfied network settings in phone are correct.2. Tried multiple wifi connections and multiple 4G lte areas.3. Emptied Cache in phone.4. Reset phone.5. Started phone in safe mode and tried.Last resort is do a Full fa

Questions

 • Samsung

1.4K

16

0

0

The system cannot sign you in at this time. Call 611 for help.

I tried logging in to my AT&T prepaid account online but the error message: "The system cannot sign you in at this time. Call 611 for help." came up. I cannot use my phone to call 611 because I am currently overseas. This seems to be a recurring error in the AT&T prepaid accounts over the last sever

Questions

 • Account & Usage

131

2

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

90

0

0

Why does my multimedia message and text message time stamp on the bill say a different time then when I actually received the message?

On many occasions over the past several months, I have received multimedia messages and text messages and the time stamp on my AT&T text logs is different than when I received the text. There is no correlation with the time either. Some of them say I received it at 2:24 am when in actuality I r

Questions

 • Wireless Account

30

0

0

How to fix xbox nat type?

I have a 2wire 2701hg-b built in wifi I tried opening ports but I don't think im doing it right. Also sometimes the nat type will be open but later will turn back to moderate. any help would be great.

Questions

 • AT&T Internet Equipment

2.5K

1

0

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Sony Android Phone not ringing for one number but showing missed

I have a Sony Android running Android 9. There are not blocked numbers, no barred numbers and no call forwarding. Google voice is forwarded to the number but the person is calling my cell number. I have reset phone and disable call forwarding and call barring but still does not allow this one number

Questions

 • Phones, Tablets & Devices

25

0

0

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

31

1

0

I was promised a $200 reward card for starting service. I then entered the code on the reward site, and it states "reward disqualified".

Dear Wendy Swan,Congratulations! Your recent purchase of AT&T servicequalifies you for a AT&T Visa® Reward Card*.It’s easy and quick to claim your reward online.Just follow these steps: I did so, and the reward has been "disqualified" FOR NO REASON. I will PROMPTLY disconnect service as

Questions

 • AT&T Fiber Account

274

0

0

Router periodically turning off every 2 hours

I just got AT&T fiber installed two days ago and have been experiencing some inconsistent router connection issues ever since I attempted an IP Passthrough from my Arris BGW210-700 to my Nighthawk R7000P router. Everything works well until the 2 hour mark comes up and the router would disconnect and

Questions

 • AT&T Fiber Equipment

205

2

0

Can't use data

My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?

Questions

 • Android

29

1

0

WiFi calling

Motorola 5G. WiFi calling was working fine..... All of soddenwont connect...says try again later. I have changed everything I know and still nothing....same message...try again later... idk what to do...I really need this setting 

Questions

 • Android

19

1

0

iPhone IMEI Error

So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.

Questions

 • Apple

52

1

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

775

10

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total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

Email 1/2 gone

Left an email in drafts folder to finish next day. When I retrieved it, it was only 1/2 there.  Got message that read:  'Email cannot be saved to this folder', and in the lower right corner of my screen the word 'saving' seemed to be busy.  Other wierd things have been happening as w

Questions

 • AT&T Mail Features

63

1

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

51

0

0

Unable to access email

For the past 2 days, I haven't been able to access my email. When I try logging in, I get an alert that says: The limit for unsuccessful sign-in attempts has been reached. Select Forgot user ID or Forgot password to restore access. CARE CODE: 205.2 [LU003] When I select Forgot User

Questions

 • AT&T Mail Login & Security

183

3

0

Moxee Hotspot business account

I have had my Moxee hotspot connected since February 25, and I am STILL unable to register my account online so I can log in and pay my bill. I have called more than a couple of times, and the last time I was reassured that my issue was given priority status. However, I am still not able to register

Questions

 • Online Account Access

62

0

0

Service cancelation

I canceled my landline service through CenturyLink over a year ago. Apparently it had AT&T long distance service with it and I am still getting bills for that directly from AT&T (never did prior to canceling the landline, it always came on the CenturyLink bill) for service that they can't even be pr

Questions

 • AT&T Phone Account

62

1

0

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