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Login Error + Billing

Hi, I've been trying unsuccesfully to log in to my account and I keep getting a page error. Is it because I'm abroad? I simply can't access my account, and I need to do so in order to change my credit card information. I appreciate it if your customer support could get in touch with me as soon as po

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14

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

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52

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device unlock

I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything

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25

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Phone still active on customers line. ATT unlock request.

Hi, I bought an iPhone 4S from ebay and it said "Unlocked" on the listing. I bought it and I put a t-mobile sim in it and it gave me a sim not supported message. "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is curr

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25

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Delay of shipping replacement phone

Hello, I wanted to ask a few questions. A few hours ago, I started a claim for a replacement phone after my phone got damaged. As I talked to the Asurion agent, she gave me the option to either have an Asurion employee come to my home tomorrow with my replacement to help me set it up or to have USP

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71

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AT&T Network Blocking Steam

Hello,I recently got home internet from AT&T, but no matter what I do I cannot access Steam on the network.I verified it was a network issue. I tried to access the Steam application and website on both my phone and computer, and neither can connect but I have no problem with any other task requi

Questions

244

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Wrong Device Listed on my online account

In reviewing my account online, I noticed that the device listed for my number is an iPhone 7. I haven't had an iPhone 7 in many years, and my most recent upgrade three years ago was to an iPhone 12 Pro. Well, this normally wouldn't concern me much, but now I am eligible for upgrade, including trade

Questions

959

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Official Solution

unlock phone for travel abroad

I am currently traveling abroad and I purchased a sim card i cannot use with my phone. my phone should be unlocked because I paid it off but when I use the att tool to make sure its unlocked with my imei number it says the phone is locked to another account, perhaps my prepaid account? 

Questions

365

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I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

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27

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I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

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123

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Site can't be reached

Hello I'm doing surveys online but I can't access to surveys that directs me to enter.ipsosinteractive.com because it's say site is not reachable. However, I am able to access this using VPN but surveys sites would banned people for using VPN. Costumer support has been no help. Are you able to acces

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60

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Problem with Iphone 11 trade-in - wrong device recorded against my trade-in

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time, I r

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31

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Internet not available at my address; have a fiber box in my backyard

AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available. How do I get this issue resolved?

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57

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Transfer Billing Responsibility Problem

My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.When I try to create an account, it goes through all the steps successfully until the last one when it supposedly che

Questions

1.2K

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BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

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214

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retiree reimbursements

Retirees are posting on the AT&T Retiree Facebook page about this topic. This is my personal post AT&T will not respond to the many people who are losing their retiree reimbursement benefits due to wrong information that was sent to their new administrative handler, ALIGHT Solutions. Alight

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86

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Will Autopay stop automatically after porting out phone number from AT&T to T-Mobile? I'm not able to sign into Prepaid account anymore

Hello! I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to co

Questions

212

4

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"Call cannot be completed at this time" ONLY from our ATT Cell Phones

Hello, I have been trying to call my credit union from my ATT Cell Phone at 800.252.6950 however, I get this error message regardless of location/time. I then called it from my business phone (not ATT) and it goes right through as you would expect. I need to be able to contact my credit union for pa

Questions

1.7K

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Spectrum phone service but can't receive calls from AT&T

I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to

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150

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Closed

NHL 24 is currently unplayable only for customers using AT&T fiber.

Hello, I'm writing to ensure AT&T is informed that their Fiber Customers are in a complete outage from the video game NHL 24.EA Has been asked to comment on this outage, and has repeatedly said that the issue is solely AT&T's problem and their poor networking.Below are some pictures and link

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