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Messages/Pictures not going through to non-AT&T/iPhone users

I can't send messages/pictures to a group text that contains non-iPhone and Verizon users. It's intermittent but VERY frustrating and happens at least twice a week. I have the latest iOS version what else do I need to do!? The progress bar looks like it's moving but it fails and gives me a red "unse

Questions

 • Data & Messaging Features, Internet Tethering

34

1

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

31

1

0

No Mobile Data Service

Hello, As of around 10:00 am, I have been receiving the following notification when trying to send a message:   "No mobile data service: Temporarily turned off by your carrier"   The service bill has been paid for and payment isn't due for another week. Who may I contact to rectify

Questions

 • Network Coverage

262

1

0

Check any phone service: AT&T, Sprint Verizon and you get ?

Getting 1.5 stars out of 5 However US Cellular is getting 2 out of 5 Someone must be doing something right therefore something to please someone and regardless of how many stars perhaps US Cellular is the most expensive. However something must be wrong to ever think AT&T is the best place after

Questions

 • Tones, Games, Videos, More...

44

2

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

58

0

0

Mailbis has been locked

Hello, I am currently locked out of my mailbox. I have tried restarting the phone but get the same error message, "Mailbox has been locked (after too many bad login tries). I have tried resetting my password as well but still, no success. How do I get logged into my voicemail box? Thanks! H

Questions

 • AT&T Internet Security

42

1

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

741

10

0

0

AT&T Account Automatically Reactivated and I was billed without knowing.

On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

Questions

 • AT&T Internet Account

240

1

0

0

HBO Go and HBO Max through ATT TV w/ ATT Unlimited Elite Wireless plan

So, this will be confusing, but I'll do my best to simplify it. Also, my issue ranges across a wide array for topics so I just picked one. Simply put, I have the ATT Unlimited Elite wireless plan. I am/was subscribed to HBO GO through ATT TV ( a perk they offer). All worked fine. Since HBO Max came

Questions

 • Watching HBO Max

284

3

0

Setting up att.net account on Samsung Galaxy Note 20

I have tried repeatedly to set up my att.net email account on my Samsung Galaxy Note 20 5G. I have used the "other" tab.  I can add email address but when I go to add password, it takes me to a Yahoo screen that already has my email addressed added.  When I hit "next", I am taken to a scr

Questions

 • Samsung

47

1

0

Outlook 2007 Error Message

I get the following message in Test Account Settings and can't send email:Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additi

Questions

 • AT&T Internet Security

219

1

0

Error Invalid Message - Can't Text My Mom

My mom got a new number. When I text her I get an immediate reponse text saying "Error Invalid Message: Please re-send using a valid 10 digit mobile number or valid short code." I went online to troubleshoot. I'm on an iPhone 6plus. I cleared my phone of all incoming and outgoing calls/text to the n

Questions

 • Apple

1.1K

5

0

0

At&T "Thanksgifting" rewards program ongoing problems.

when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with

Questions

 • AT&T Internet Plans

81

16

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

32

1

0

Not Found on Accelerator Error

I have had my sbcglobal.net email address for more than 20 years. Several days ago, it abruptly stopped working.  I have reset my password and my recovery email and phone number on the AT&T website. It still does not work.  I have cleared my cache, history and cookies.  Still doe

Questions

 • AT&T Mail Login & Security

12

1

0

U-verse TV Everywhere Authentication Error

I have AT&T U-verse U300 and every TV Everywhere app and/or website I try to login to tells me that I am not authorized or that I need to contact my service provider. Any help would be much appreciated!

Questions

 • U-verse TV Account

249

3

0

Sprinkler Wiring Damage

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

Questions

 • AT&T Fiber Installation

30

1

0

Phone was stolen

So my phone was stolen on Thursday, and I cant log into my AT&T account because it wants me to verify its me by getting a text code on my stolen phone. on top of that stupidity it says "if you have issues contact this number" because, you know, your phones stolen so call us on your nonexistent phone

Questions

 • Android

45

1

0

How to get an engineer to confirm if I can actually get service. I think online tool is wrong

So I live a decent sized development. Fiber was ran a couple of years ago and I thought it was so weird that we still had no ATT fiber because I would periodically check the availability tool. I recently learned though that a ton of my years got ATT fiber soon after and it's just my address it has a

Questions

 • AT&T Fiber Installation

92

1

0

Lost Payment in someone else's account

I paid my direct tv payment via my bank's pay bills feature on 12/09/21. It was taken out of my bank account - but says Bill Pay AT & T U-verse Mobile xxxx57553 - I don't have a U-verse account.  I was on the phone with AT & T for 1.5 hours on 12/23 - finally I just paid the bill again

Questions

 • Wireless Account

54

3

0

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