Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (463)

Relevance
Selected Relevance
At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

74

2

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

125

2

0

My DSL keeps cutting out and AT&T can't seem to fix it.....

For months now I along with my neighbors have been having intermittent outages with our DSL. AT&T has sent out technicians several time to no avail. We all feed from the same box and several time thru the day it starts to cut in and out every few minutes for sometimes seconds up to minutes at a time

Questions

2.1K

6

0

0

Ports not forwarding on Pace 5268AC

I've some issues with my favorite game, Final Fantasy XIV. Their Support Forums suggested I open three port ranges.  I've moved and changed internet providers to AT&T since then, and I just remembered I needed to open the ports on the Pace 5268AC that AT&T provided.  I've gone thr

Questions

485

5

0

Busted upstream DSLAM, transceiver, or something for years (400k+ FEC errors)

It's been years sense this issue started. Online games are nonfunctional due to ping spikes and complete connection loses. Its next to impossible to get in touch with a person at AT&T and when I do they tell me to restart it like I'm an i.diot or send me a new router. There is a broken DSLAM

Questions

74

2

0

Pace 5268 recntly stopped allowing me to connect to my work Remote User VPN

2-3 weeks ago, connection to my work remote user VPN stopped being connected with a message that something between me and the VPN server was blocking the connection. It worked before and nothing in my control changed.  I have a business DSL account so I can host web and email servers from my h

Questions

117

2

0

Closed

AT&T Facebook site

Why does AT&T even have a Facebook page? No one will respond to a message there period!!! I have tried for two weeks to get a response to a message. They responded to my first message weeks ago that they would look into my complaint. After that the company did not email, call, or attempt to contact

Questions

135

4

0

Cancelled DSL internet and phone Account, still getting billed

Does a know how to solve and STOP the auto generated bills from old DSL and Landline accounts? Cancelled at the end of March 2022 , bills are still generating. Have spoken with the landline / dsl department twice and account is adjusted to 0$ balance. The two reps have done extensive notes on my a

Questions

519

14

0

Requesting change from SFD to MDU

Can anyone tell me the process/procedure for requesting my home be changed to a MDU? We have two families (in-law suite) at my location.

Questions

95

9

0

Neighbors have internet but not me

My neighbors have DSL internet and I do not. I have lived in this house for 3 years and I keep on being told ports are full even if people move away. Will I ever get internet? This whole situation is really dumb and is limiting my life.

Questions

244

1

0

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

34

0

0

I had DSL less than 24 hours ago and now they are saying its unavailable.

So I live in a rural area about 2-3 miles from the town and I was online doing school work, socializing, etc, then the internet light shut off (Which happens time to time (for me at least) ). I called support and gave them my home phone number. They come back with "DSL is unavailable in your area."

Questions

222

1

0

0

My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

75

1

0

Need Help Getting DSL Service to Home

Moving into an existing home that has existing phone lines but no cable. I'm trying to find out how to get DSL to the property since it hasn't had it before. ATT basic customer support doesn't have the ability to tell me how I can get DSL to the property, so I need to find out who to talk to about i

Questions

50

1

0

2Wire DSL modem having issues

Hello, I am having trouble with a 2Wire DSL modem / gateway and am looking for anyone who has experience with them. I recently graduated from college and returned home to find out that my mother has been using DSL service, with no home phone line (and hence no filters). However, the modem has appare

Questions

722

2

0

0

Intermittent Internet Issues since July - Two Previous Service Calls and Two No Call, No Shows...

Hello, we have been experiencing intermittent dsl internet connectivity issues since this summer.  Weve had ATT come out twice.  The first time they said that there was a problem in the line between my home and the local township office (over a mile away).  The second time they replaced our dsl mode

Questions

217

3

0

0

transmit receive irregularity

I've been investigating a recent bandwidth overage (1TB limit). I stumbled across some stats I can hardly believe. Some how the kid managed to upload 20gigs just playing games on his xbox for 4 hours. Transmit is much higher than receive across the board though. Can someone explain this?https://

Questions

65

1

dns server constantly unavaliable

hi all, we have basic 6 internet and a 5268ac modem. it was going fine until today, the wifi keeps cutting out (all computers say dns server unavaliable on chrome, cannot access 192.168.1.254, but the router lights are normal no red lights. while typing this the internet went out again, this is into

Questions

43

1

0

Moving DSL to new address

We're moving and currently very happy with DSL. The address we're moving to has been upgraded to Uverse by previous owners. So now I'm told that I cannot keep my DSL and can only get Uverse at our new address. Thanks for any feedback.

Questions

290

2

0

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

354

0

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.