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upgrade from dsl

is there an upgrade from dsl that can be installed by without a tech coming into the house?

Questions

 • AT&T Internet Equipment

17

0

0

Transfer of Billing Responsibility not working

For about 10 days we have been trying to ACCEPT a TOBR (transfer of billing responsibility). Previous account holder has completed their portion and sent me the necessary info. She had a chat session with an ATT rep at the time to walk her through it. We go to att.com/tobr and do our part, filling i

Questions

 • AT&T Internet Account

874

3

0

0

AT&T Fiber Outage lasting days?

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Questions

 • AT&T Fiber Installation

81

1

Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

 • AT&T Internet Installation

578

1

What are the products and pricing for dsl internet?

Could anyone provide the updated list of all products for dsl (eg. Internet 3, internet 6 etc) and its pricing?

Questions

 • AT&T Internet Plans

204

2

0

0

DSL Red Service Light

All day yesterday the service light on my router has been a solid red not allowing me to use the internet. I have tried resetting the router many times and hoped the problem would be resolved overnight but it still continues. What else can I do? Help much appreciated

Questions

 • AT&T Internet Equipment

8.2K

4

0

0

I need to have At&t internet only at two locations. I currently have it at one location, how can I set up another address?

I have internet only at one address, but I need to start service at another address as well. How can I do this?First address has fiber, the other address fiber is unavailable.

Questions

 • AT&T Internet Account

882

3

0

Dry loop DSL, is it history?

My story starts a little over 2 years ago. I was getting ready to move back to Georgia from California so I called AT&T to set up DSL at the address I was moving back to. I say moving back to because it is the home I grew up in. I didn't think I would have any issues as I had checked availability on

Questions

 • AT&T Internet Plans

1.8K

1

0

0

Passthrough options greyed out

I setup IP Passthrough a while ago and set my fixed Mac Address for IP Passthrough.I have a new firewall and need to update the MAC Address in the Arris NVG599 but it is greyed out and I can't change the MAC in the Firewall - - > IP Passthrough section, or anything in the IP Passthrough section e

Questions

 • AT&T Internet Equipment

378

0

0

internet usage

On my phone bill, there is a charge for "internet usage" on my bill. Is this for the usage over my monthly data amount?

Questions

 • AT&T Internet Account

24

6

0

AT&T Fixed Wireless Eligibility

I currently live at a house that can only get AT&T DSL (the most recent one, ADSL/VDSL, I believe). No other options exist; no other cable or DSL provider is available to us. Furthermore, AT&T has eliminated our 6Mbps plan, and if we change it, the only other option is a (very insufficient) 1.5Mbps

Questions

 • AT&T Internet Plans

1K

2

0

0

Setup internet on a Xyxel C1100Z DSL Modem

Hello, I'm new to AT&T internet. I have read in a few posts here that the C1100Z can be setup for internet, but no one ever goes into any specific detail as to how. I've tried in vain for a few hours using ipsettings from the stock DSL BGW210 modem, and I can get an DSL 'connected' and Internet 'con

Questions

 • AT&T Internet Equipment

301

1

0

0

Expected DSL rate for 100/20 service with two bonded pairs

Hi, just had a technician here because our DSL only shows ~ 82 MBit downstream even though it is the 100/20 service. The modem reports: DSL Status Line 1 Line 2 Line State Up Up Downstream Sync Rate (kbps) 38652 44090

Questions

 • AT&T Internet Features

244

9

0

Closed

INTERNET NOT AVAILABLE BUT NEIGHBORS HAVE IT? (CONTINUED)

ON AUGUST 1, 2021, @SPOOM2 SAID, spoom2 31 minutes ago You're not worth the key strokes.  Twisted pair over coax? Reall

Questions

 • AT&T Internet Installation

26

0

0

ATT Fiber

When will i get att fiber in my area, my neighbors down right by us have it but it says its still not available at my location online which is odd to me because if my neighbor has it, it should extend to my area as well.

Questions

 • AT&T Fiber Installation

35

1

0

Massive CRC Errors on line 1

Please help, I'm tired of talking to L1 support and having techs come out to the house. I'm not disparaging anyone at all, I've done support and know the ropes, but this is a tougher problem than an L1 support person or an installation tech are equipped to solve. For the last several months I freq

Questions

 • AT&T Internet Equipment

454

1

0

0

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

0

0

"No Ports Available" after refusing to pay another mans bill

Below is a message I sent ATTCustomerCare today. The only thing missing is my contact information which I removed for security reasons from this post, but it was indeed there. The response from AT&T:        This does seem like a frustrating experience for you. I'll be delighted in helping you in    

Questions

 • AT&T Internet Account

463

2

0

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

332

0

0

0

Finally switch to Uverse?

I've read quite a bit about discussions regarding DSL vs Uverse on this forum and in general online.  I've had AT&T DSL for over a decade and I've never had any problems with it.  I grew up on dial up in the country, which was tremendously slow, so dial up has always seemed like super speed to me.  

Questions

 • AT&T Internet Plans

353

1

0

0

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