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Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015.  (I used my own modem/router and am not subject to any early termination fees.) After numerous phone calls to customer service/final accounts

Questions

 • AT&T Internet Account

279

4

0

Trying to get higher speeds at new house

Hello, I am about to move into a house in a nearby town and we are having trouble getting adequate internet speeds. AT&T is the only provider that isn't satellite and unfortunately they can only get us on 12 megabits. My boyfriend and I do a lot of gaming so 12 isn't an option. Our line is a phone l

Questions

 • AT&T Internet Installation

52

0

0

DSL Shut off before Uverse is available?

I'm at a loss for where to turn for answers. I've been in contact with several reps and associates and still cannot get a solid answer. We have hear conflicting reports that DSL will be shut off in our area in 2016. However some reps say that Uverse will be made available to us before the shut off o

Questions

 • AT&T Internet Account

404

2

0

0

Confustion on Availability

We plan on building a home in the Hatton, AL, community on a property currently with an older home which will be torn down. Per the map at www.broadbandmap.gov, high speed internet is supposed to be available at the property and the property just west and adjacent to us has an active U-Verse Interne

Questions

 • AT&T Internet Account

535

5

0

0

internet

We had a landline and dsl internet. Ported number to Ooma which is voip. When that occurred, landline and dsl were cancelled .My goal is to have dsl only. Called to set this up, and got numerous different answers as i was transferred numerous times to different areas. I was told the only way to get

Questions

 • AT&T Internet Installation

23

1

0

Can I get faster internet

I currently live in a rural area of Florida and my only internet option is ATT Uverse internet with a max 12Mbs download and 1Mbs upload.  Less than a mile up the street the offer the residents faster speeds and the option for Gigabit internet.  How can I get this at my location? Is there a charge t

Questions

 • AT&T Internet Installation

16

0

0

How to terminate Bellsouth FastAccess DSL Xtreme 6.0 billing? Now have AT&T Internet Basic 6.

I am being billed for BellSouth FastAccess DSL Xtreme 6.0 and AT&T Internet Basic 6 simultaneoulsy. I only need one of them. The BellSouth DSL account should have terminated when I began AT&T Internet Basic 6, yet billing shows both are active. Who do I contact that can examine both accounts and adj

Questions

 • AT&T Internet Account

430

1

0

0

pay to have better lines brought to our house

we live in what has to be a network rarity, the only network plan we can ever pay for (aside from satellite) is DSL, and that interferes with our work because we cant keep a stable zoom call. now you installed new lines to a house less than 1/4 of a mile down the road from us and they say they get 5

Questions

 • AT&T Internet Installation

32

1

0

Bought house that had bonded pair service, how to request this service under new account?

I bought a house and had AT&T DSL installed. According to the online form, I can only get 3 Mbps. I talked to previous owner and he said he had bonded pair service allowing for 18 Mbps service (unsure if DSL or Uverse). When tech installed, I told him this and he saw that it was using two pairs prev

Questions

 • AT&T Internet Installation

140

1

0

0

does ATT not need new custmors?????

I would Like internet where I live. However they say that I can not have it in my area . But my neighbor has DSL but I am in a place where it is not available for ME. But on the web site when I put in my address it says it is available in my area. It does not say but we stop at your neighbors house.

Questions

 • AT&T Internet Installation

121

2

0

0

DSL

After paying my bill and being a customer for 3 years, my service was turned off without notice! We live in a area where there is no other option for internet and NO cell service so after driving to town to call we were put on hold for over an hour, then given a run around. After 4 days of this we a

Questions

 • AT&T Internet Account

20

3

0

why is this taking so long to get resolved?

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Questions

 • AT&T Internet Account

34

3

Internet is VERY slow

Something is going on with your modem: when I reboot it, it works OK for ~ 1 hour, after that I see over 1 sec latency (the att.com website takes 5 minutes to load!!!). I cannot reboot the router every hour. PLEASE HELP! This is not QoS I subscribed to!

Questions

 • AT&T Internet Equipment

31

1

0

bgw210 gateway

In response so am I not supposed to see my device gateways mac address in my computer at all ? I do understand that each interface has its own mac address what is confusing when I log in to my default gateway it only shows interfaces and mac address for wireless connections and not for wire Ethernet

Questions

 • AT&T Internet Equipment

77

1

0

DSL plans in my area went from 5mpbs to 1.5 mpbs what gives?

I've had DSL for about 10 years and it's always been 5 down, 1 up. But recently AT&T has changed the ONLY available internet package to 1.5mpbs essentially making slow internet even slower. It's honestly a joke, AT&T support just says sorry and nothing can be done about it. Any advice on how to go a

Questions

 • AT&T Internet Plans

249

1

0

0

DSL Service down for days

Could someone from the service group please reach out to me and/or check out the local DSLAM? I've been mostly without service the past few days, with the exception of a couple hours this morning. The land line still has a dial-tone, and my neighbors who also have ATT DSL still have their service.

Questions

 • AT&T Internet Equipment

34

3

0

All I want is DSL. Full Ports? Bull malarky.

I've lived at this location for the past 5 years. Ever since then, we've called and called, and asked/inquired about getting DSL at our home. Each time, "DSL isn't available in that area yet" or "We don't service that area yet". As in NOBODY around there could get it. So it was never an option. In 2

Questions

 • AT&T Internet Account

292

1

0

0

HELP!!!!.....Internet unstable and drops intermittently throughout the day

We have had problems with our service (when we have it) ever since our city had a major change in an intersection close-by and around the same time the hurricane on Sept 11th. So far, we've had 4 line techs (one of which came back a second time), line burying crew twice, a service tech, and a line t

Questions

 • AT&T Internet Account

407

0

0

0

I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

Questions

 • AT&T Internet Account

235

2

0

0

Extremely slow DSL every time it rains.

We have a 3mbps AT&T DSL plan and for the past week and a half we have been getting anywhere from 0.2mbps to 1.1mbps every time it rains.  I've checked our line inside the home as well as the modem and router and can't find any issues there.  We've had this happen several times in the past and each

Questions

 • AT&T Internet Equipment

1.1K

2

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