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Att disable my phone after upgrading

Is their a reason why att disabled my sim after upgrading my phone? They haven't even shipped my new phone yet.

Questions

 • Samsung

26

1

0

unlocking cell code

why is it that at&t gave me one code and it didn't work and I can't get another code. They keep telling me we already sent you a code. I do have an account with at&t but not with my phone and only because they don't service my area.

Questions

 • Samsung

26

6

0

AT&T support line is terrible and much worse than T-Mobile

the AT&T automated support is the actual worst. I just wanted to find my account number for prepaid (which uses a dated version of the website that doesn't show account number and pin for some reason) and when after 3 minutes of listening to menu options from the automated voice I spent another

Questions

 • More AT&T PREPAID Discussions

21

1

0

Roadside Assistance Complaint

I am in Georgia and on 4/25/2018, I locked my keys in my car.  I have Roadside Assistance so I called #HELP at 9:30pm for assistance.  I was told they would contact someone to assist with my emergency and call back once they found a suitable service.  I was called back about 45 minutes later and tol

Questions

 • Wireless Account

242

5

0

0

When are you expanding fiber down Rancho Penasquitos blvd (zip 92129)?

Currently, you offer 1Gig fiber to Eaves Rancho Penasquitos apartments, however, nearby complexes such Cantabria, and Rancho Villas, Penasquitos Point, as well as nearby homes, do not have those services. When will this service be available to those apartment complexes? The demand is there, and

Questions

 • AT&T Fiber Installation

16

1

0

ATT Prepaid Card Refund - Unused due to ATT porting issue

Friends, Request your suggestion. I wanted to port my 2 numbers to ATT from Google Voice and visited ATT Store, Store executive submitted porting request for my 2 numbers, Created 2 prepaid accounts, and bought 2 prepaid sim cards for 61.89 and 41.50, also card fee 5.39. The store team informed us

Questions

 • More AT&T PREPAID Discussions

28

4

0

Internet outage in Magnolia TX due to issues in CA? WTH?

I'm sure this can't be the case with the current outage in 77355 - "Impacted by the California Power Shutoffs?" Its one of two things, a miss-label by a complacent status system <--likely the case as AT&T status updates and general internet services offerings are suspect when it comes to c

Questions

 • AT&T Internet Account

28

1

0

AT&T contractor (TC Underground) screwed up my street light

A contractor (TC Underground) came out to my property to run a line from a box in my yard to a neighbors house. when the dug a trench/tunnel to run the cable, they cut into the line running to my streetlight. If I would not have caught them at my house when they came back I would not have known. I h

Questions

 • AT&T Phone Installation

24

6

0

NO INTERNET, PHONE OR TV….AGAIN!!!!

AT&T U-verse is always riddled with issues. Constant outages. I drive by the AT&T workers and vans in the neighborhood and they’re just sitting in the a/c doing nothing! More people are working from home, but you still give us the same crappy service for the same or higher price. You want ou

Questions

 • AT&T Internet Plans

21

0

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

24

0

AT&T claims my In-Person payment (May 2020) was NEVER RECEIVED even though I sent verification to Claims dept.

I'm sorry to take so much space here, but I have a complex problem with a payment I made at end of May on my home telephone account, evidentally it was never applied to my account because it wasn't found, and I really need some further help. I paid the amount of 90.46 with cash at the local authoriz

Questions

 • AT&T Phone Account

7

3

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

Wont let me pay my phone bill

Ive had auto pay for years now with this card with this bank account and suddenly im not allowed to pay my account online or over the phone. I tried calling customer support about 12 times but every one of them reads the same script, says "let me transfer you to our specialist" then puts you through

Questions

 • Wireless Billing

32

3

0

Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

 • AT&T Internet Plans

96

1

0

Customer service experience

I am looking for a customer service email. The order process has been a very poor experience and I have been on the phone numerous times and hours to resolve it. I got to the point where I just want to cancel it and go with another provider. When I called the rep claimed her system wouldn't allow he

Questions

 • AT&T Internet Account

971

1

0

0

Disappearing Data Plan

I am curious if anyone else has had the following issue:  My unlimited data was dropped from my plan without my consent.  The company has said it was due to an error of an employee, however, they can not put me back on it... Does that make sense?  Sounds like a BBB complaint to me.

Questions

 • Account Features

497

5

0

0

iPhone Trade in

Hi - ATT is claiming my iPhone trade in screen is damaged but I did take video of it working perfectly fine (for an 8) prior to sending it in. Can I share the video and get a fair trade in? Some of my coworkers had warned me this would happen and that I should take it into the store vs sending i

Questions

 • Apple

14

1

0

Closed

Property Damage- Assigned ATT Engineer Unresponsive to Claim

Hi, I've posted here before, but I live next door to an ATT utility box and the land it's on is not maintained- weeds overgrown, debris, urine, etc. that drifts onto my property. I've been trying to get this cleaned up (and the fence moved to stop folks from accessing the area) since last fall. A

Questions

 • U-verse TV Account

16

4

0

Cellular Data Not Working

I am at 2104 S Alabama Ave in Joplin, Missouri, 64804. Everyone at the high school is reporting their cellular data not working. The outage website says that the area is fine, but my phone says 'No Service' even though I am outside. Help us!

Questions

 • Network Coverage

19

1

0

Improper Billing

I traded my Xfinity Internet and TV plan for AT&T recently Jun / 6th. I paid $ 88 monthly. I received a proposal from AT&T to get a much more complete plan by paying $ 96 per month. However, AT&T is sending me charges over $ 200 a month. I tried to solve the situation by chat and I couldn't. I tried

Questions

 • AT&T Fiber Account

17

2

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