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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

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Promotion CREDIT to account Thanks. PRESIDENT OFAT&T

I received several calls  from the president  of At&t.  I was credited  my  Promotion  . Thank you 

Questions

29

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$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

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28

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S20 Ultra ANDROID 11 UPDATE

So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support  representative told me i need to be in an US network for the phone to update.  What can i do to get the update here in mexico?

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149

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Incompetent customer service representatives

I'm on hold at least 60 minutes then someone picks up but can't help me either so they transfer me where I'm waiting another 60 minutes. Your automated service says my wait is 5 minutes but it takes another 60-70 minutes. WHAT IS THE PROBLEM WITH YOUR STAFF AT&T?? I returned my phone and confirm

Questions

111

3

Reception ...snail mail

My service has been less than desirable lately. For weeks now Ive struggled to get a decen5 lt signal. So I added funds since it was a new cycle. Wow! Barely a signal! Is this just me or are others having issues.

Questions

52

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Showtime anytime on uverse

I’m getting an error that says “not available” when I sign into the app. I checked my lineup and I do pay for the channel. I’ve looked online have there are no outages showing for my area. Has anyone else experienced this issue? If so, how did you resolve it?

Questions

98

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

49

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2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

Questions

81

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Honeywell TH6320WF Thermostat will not connect with ATT BGW320 router

Thermostat will not connect with home network. Honeywell says thermostat requires a 2.4 Ghz band.  What do I need to do to get it to connect to the ATT BGW 320 router wifi?

Questions

540

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Fiber built to our neighborhood

I had AT&T copper/DSL internet installed recently. It is unreliable just like Cox internet. I asked the installer about fiber and he said it is built right up to our street. I asked what is keeping it from being installed to our houses. He said there is minor construction and they would need app

Questions

282

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Restocking fee — it’s your fault !

Bought iPhone 11 Max pro 2 days ago in ATT store. After a day of use, found an imperfection at the top right of the phone (a white streak between the bezel and the screen), can’t be clean without opening the screen. Went back to the store, the first question asked, did you double check the device wh

Questions

187

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Closed

mission Broadcasting

What's the latest on Mission Broadcasting? It's been over 3 months. A mere $10 credit isn't enough. You are still charging customers the full price and less channels. You a raised the price and you are taking away channels. WHT? Customers are switching, your losing revenue. It's not fair, it's not

Questions

155

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Mysterious Groupchat With Pornography Links

Someone keeps sending pornography links in groupchats with multiple numbers that all use AT&T. I've been in at least 5 of these chats and it's honestly so scary. They add random people, send lewd website links, and send messages from our personal phone numbers. Please look into this, because it'

Questions

626

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Grandfathered plan

How can I switch back to the old unlimited plans I currently have the newer unlimited plans and it only includes HBO app and with the old plans I had att watch tv app which included television shows and movies. Any help would be appreciated. :)

Questions

160

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FoxSportsGo Doesn't Work With Uverse Userid

FoxSportsGo app will not let me watch southeast teas like Braves and Hawks. I can watch fine at home, but it's a no go on the FoxSportsGo app on my phone.  Worked fine last Wednesday when I was away from home.  Any idea what broke ?

Questions

103

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Conspiracy Theory "news" channels

Why am I getting more and more further right wing conspiracy networks? I have about 7 right wing news stations including Fox News, I24, Newsmax, Newsy and One America News. These networks spew lies and conspiracy theories to the uneducated and easily influenced. They are constantly adding these con

Questions

331

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求各国大神解att锁

第一次用卡贴机,解不开锁,求帮忙解一下! IMEI:353223144790376

Questions

49

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Smart watch

How do I purchase and add a smartwatch to my existing contract and have the same number on my phone and smartwatch?

Questions

448

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New construction ATT blowing smoke because they are to lazy to lay b-wire to supply my new house internet and tv

I built a new house in an established subdivision, only to find out the ATT box is a block away, so they put a “ticket” in to have service provided. Its been a month and nothing but excuses, I have friends who are techs for ATT and have said theu just dont want to lay the B-Wire cause its cold out.I

Questions

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