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Wifi turned off

I thought due to hardship nothing would be cut off but my wifi is!

Questions

 • AT&T Internet Account

22

1

0

BOGO issue

I was told in person my purchase was eligible for the BOGO offer in March 2019. I was told by countless online help that it was eligible when I was checking into credits. I was told the same for 5-6 months until suddenly their story changes - my purchase wasn’t eligible and they flat out lied to me

Questions

 • Wireless Billing

13

2

0

Re activation

in March I talk to the costumer service in a branch office. At& t suspended my service for a few months while I returned to the us, the arrangement was that they were not going to charge me until August and I was going to keep my number.  However, now that I want to enter my prepaid at&

Questions

 • Plans & Features

21

1

0

Active account linked to my iPhone

I bought an iPhone 8 and it’s linked to an active att account .meanwhile the person I bought from is already dead as a result of COVID-19

Questions

 • Online Account Access

14

1

0

I joined and then dropped from a multi-line account which had not been paid yet. I had renewed my plan before that. Do I need to pay twice?

(Actually it is a question from my friend. I copied and posted what she wanted to ask.) "I renewed my $35 plan on August 12th and joined a multi-line account on August 15th (still the $35 plan). Because I dropped from this account and it had not been paid yet, do I need to pay twice for my

Questions

 • More AT&T PREPAID Discussions

12

3

Proof of purchase for recently purchased iPhone.

I just purchased a device 2 days ago; I received it and it had no invoice in the package or any proof of purchase. I wanted to buy Apple care from Apple, and they requested me proof of purchase. Any help?

Questions

 • Apple

17

1

0

Trade in special

I traded In my phone a month ago or more during the special, and was told that I would receive 7 or 800$ off of the new device I would purchase. My at home rep was great, however as I’m currently paying full price for installments, and my main reason for switching was this deal, I haven’t gotten a

Questions

 • Wireless Account

22

2

0

College International Student

Hi, I’m an international student in college and went home on mid April. I won’t be back ‘til the last week of July. That’s more than 3 months. I was wondering if my plan will be cut and I would lose my number if I paused the autopay and only resumed it ‘til I come back to the US. What do I do so I w

Questions

 • Wireless Billing

19

2

0

Made Full $75/Month Payment & Account Shows $60 Still Owed

I have been using the $75/month prepaid plan for a few months now. I also usually purchase one or two extra data packs for hotspotting during the month each totaling at $10.75. Yesterday was the last day of my plan. I made a full payment including taxes which totals $80.59. Payment was made before m

Questions

 • Account & Usage

21

5

0

Apartment coming with AT&T gateway & Equipment fee

My apartment seems to have some business cooperation with AT&T. As we moved in, they already set up the AT&T gateway in our house. However, though I told them this fact, the AT&T store still sent me an extra gateway and cables which I don't really need. I know they charge $10 per month f

Questions

 • AT&T Internet Equipment

13

2

0

Store sold me a false BOGO

I was sold 2 phones that were advertised as bogo and was told my bill would be high for a few cycles but then would go down to reflect the bogo... it never decreased.  I went back to the store and they have since closed... visited a Corp store and was informed that the particular phone had never bee

Questions

 • Wireless Billing

11

1

0

Overage every month

I have to call every month (since I renewed in December 2019). They add an almost $50 late charge to my AUTOMATIC draft every month. How can my bill be late when it is automatically drafted on the first of every month? They also refuse to credit my iPhone BOGO that I am due every month. I am frustra

Questions

 • Wireless Billing

8

1

0

Billed for service i never had

I owe some kind of a bill that was put in my name a few years ago but this incident wasn't me. I've called and reported this as soon as I heard about this it was supposed to be taken care of but it hasn't it's affecting my ever getting account for a phone service I'm only able to get pre paid this

Questions

 • Wireless Billing

17

1

0

Router and billing issues, rude

Hello, Does anyone have a way to reach someone who is not in the call center to register a complaint about billing? I was told to mail in my defective router and cable through UPS which I did, although I said I wasn't comfortable doing that and asked for another option. Sure enough, they can't find

Questions

 • AT&T Internet Account

19

2

0

PrePaid Plan CHANGED

I was viewing prepaid plans, and clicked on “more details”, which then switched my plan from Unlimited ($65/mo) to Unlimited Plus ($75/mo) without ANY CONFIRMATION! I am under quarantine and had to leave my home to find WiFi so I can chat to a representative. My phone service is OFF! I am paid until

Questions

 • Wireless Account

19

2

0

Can’t redeem Spotify free reward

I just like a ton other apparently are unable to do the Spotify 6 month premium free reward. Shows I am eligible, I read all the fine print and nothing to prohibit there, but when I try to add I get “ Uh oh. An error has occurred. Please check back later. Authentication errorGeneral-0005 - Insuffic

Questions

 • Online Account Access

6

0

0

Autopay stops working every 2-3 months

My account has three lines and is currently on autopay. I have had to change my payment info after every time the autopay decides to stop working. My bank doesn’t show the issues with billing AT & T reps say they see. This service interruptions always come at a bad time. My two kida have phones and

Questions

 • More AT&T PREPAID Discussions

11

1

0

Changed prepaid plan and charged twice

I changed my prepaid plan the day before it ran out, as recommended, and I was charged both for the new plan and the plan I had that month. Wondering how I can talk to someone to rectify this error.

Questions

 • Plans & Features

105

1

0

0

Insurance plan for 4

I have the insurance plan for 4. If I purchase a new device directly from Samsung, does the plan cover that new phone? I'm wanting to upgrade, and getting directly from Samsung a total of 100$ cheaper and I get a longer pay off term at 0% apr.

Questions

 • Android

9

1

0

Divorcing

Spouse’s phone on my account is 6 months old, does that phone have to be paid in full to move to it’s own account?

Questions

 • Wireless Billing

8

0

0

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