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Accepting to take over billing responsibility - advantages / disadvantages?

Hello Community, We are moving to our new house soon and the previous owner has initiated a "Billing Responsibility Transfer" for the existing ATT Fiber Internet.  As a new ATT customer, there are some nice benefits available such as a 100$ credit, 20$ off / month for the first year, f

Questions

 • AT&T Fiber Ordering

440

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0

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Unfair discount applications

Which discounts are higher; ATT Retiree, VETERAN, OR AARP? WHY IS THERE NOT A CHART SHOWING DIFFERENCE. WHY IS IT NOT ALLOWED TO COMBINE THEM?  Many of us Veterans  put our life online for country, then gave our life to AT . yet we dont get honored discounts for both.  Instead we ar

Questions

 • The Military Discount

255

4

0

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International SMS

My friend who has recently moved to Europe has unlimited international sms from their carrier (T-Mobile) and I don’t have a international text plan AT & T. Am I getting charge whenever I receive and send a text to them? 

Questions

 • Data & Messaging Features, Internet Tethering

26

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

90

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0

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How to discontinue the service with at&t

I was exchange student so i used the service for a while but i moved back to my country because of corona virus so i want to quit using this service but I can’t visit there. So do i have any solution to stop using service without visit there ? Now i’m using my country’s SIM

Questions

 • Apple

166

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At&t suspended my internet over $56

So I haven't had any internet service for close to a week after getting it suspended for $56 even though at&t made that huge promise to the public not to do that during this already difficult time. It was already hard enough losing my job due to Covid 19 but the 1 chance I get to start working and o

Questions

 • AT&T Internet Account

46

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Best time to end service

Does AT&T credits the partial month in case the customer discontinues service at the beggining of the period ?

Questions

 • Wireless Billing

2.2K

1

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Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

 • Wireless Account

170

4

0

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

97

4

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how to get a refund on a prepaid auto payment

my card was charged for one of my phone bills for a phone i can no longer use and i didnt realize the payment was set up. it was my last $60 so i really need the money back

Questions

 • Account & Usage

64

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Deleted calls

How can I get the original call and text log from last billing cycle, I think my son had deleted text and calls from the AT&T app. Is there a way to retrieve the deleted calls and text logs?

Questions

 • Wireless Account

57

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CRIM Surcharge

Hi!What is the CRIM Surcharge?Thanks!

Questions

 • Wireless Billing

680

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I want unauthorized charges refunded

I have hhad an unauthorized charge for many months of 59 and some change on my card. I have called several times only to be passed from person to person then, eventually, have the line disconnected. For some reason the charges stopped for a couple of months but now they are back. I would like my hun

Questions

 • More AT&T PREPAID Discussions

107

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Is there any way I can cancel my second phone line but not have to pay the entire phone off, continue the installments on it?

I don’t use my second line really have never. I can’t afford the $100 a month with the phone installment and the phone line I don’t use, and would like to just keep my main phone line and pay the installment on the two phones. Or even better, return the second phone which is pristine, and get out o

Questions

 • Wireless Account

89

8

0

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Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

Questions

 • Wireless Billing

2K

7

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Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

 • Wireless Billing

409

4

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Person who doesn’t live here uses our address

I do not have any at+t services but someone used our address for their account and we keep getting their statements. How can I contact customer service without having an at+t account

Questions

 • Wireless Account

53

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What is the cost associated with buying out my device?

What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out

Questions

 • Wireless Billing

1.3K

2

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AT&T prepaid card paymeny from belgium

Hi, my name is Inne (Edited to remove personal information). Normally I would live in NYC for three months and I came to the AT&T in 209 W 34th St, New York, NY 1001 for a prepaid card with autopay. Because off the corona virus I needed to go home, back to Belgium. This needed to happen really quick

Questions

 • Other Phones & Devices

43

1

0

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Activation

How long can I wait to activate a phone once it comes in the mail? And do I have to pay the first months bill at the time of activation?

Questions

 • Wireless Account

776

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