Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.4K)

Relevance

Accepted Solution

Official Solution

How to discontinue the service with at&t

I was exchange student so i used the service for a while but i moved back to my country because of corona virus so i want to quit using this service but I can’t visit there. So do i have any solution to stop using service without visit there ? Now i’m using my country’s SIM

Questions

186

1

0

Accepted Solution

Official Solution

Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

Questions

49

1

0

Accepted Solution

Official Solution

Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

237

1

0

Accepted Solution

Official Solution

When will my promo credit be on my bill?

This billing in a day or 2 will be my third bill since i upgraded my phone. I got a promo code for $1,000 that i haven't received yet.. Why is it taking so long ???

Questions

164

2

Accepted Solution

Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

110

5

0

Accepted Solution

Official Solution

AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

218

2

0

Accepted Solution

Official Solution

Data Overage Fees Waived for Passport Plan

My husband is in Guam and we have the Passport International Plan for his phone.I called AT&T and was told that any data overages he has would be waived because of what AT&T is doing to help with Covid-19, but online it only says that only domestic wireless plan overage charges would be waived. So d

Questions

333

2

0

Accepted Solution

Official Solution

What is the cost associated with buying out my device?

What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out

Questions

1.3K

2

0

Accepted Solution

Official Solution

Can AT&T help me through this COVID-19 pandemic?

Due to this pandemic I have been out of work sense March 20. Yes, I have been maintaining my account with you by borrowing from here and there. But I have came to my last resort, which is seeing do ATT&T something to help me. I have been customer for many years with you all.

Questions

133

2

0

Accepted Solution

Official Solution

At&t payment address

please could someone help and send the address with zip code. My mother passed away last month and I am trying to take care of things and just need that please..

Questions

2.6K

1

0

Accepted Solution

Official Solution

Isn't there any other way to get refund without the wireless number?

Hi I bought the prepaid sim card at Berkeley at&t house. I thought it is prepaid sim card which is already charged and if I used all of my data that I paid, it's just done like any other prepaid SIM card. I used it during summer time 2019 for about 2 or 3 weeks and came back to Korea at AUG,16,2019.

Questions

81

1

0

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

143

4

0

Accepted Solution

Official Solution

Att account

I work for att in a mall as an authorized retailer, I got my bf an account and we upgraded his phone to the new Samsung ultra a little while back. He lost his job a couple months back (2-3) and we haven't been able to pay the phonebill with installment plans since I'm working on a minimum wage job.

Questions

75

1

0

Accepted Solution

Official Solution

I have fraudulent charges for AT&T PREPAID

I do not have at and t service but my account was charged 50 for at and t prepaid which I have us cwllular

Questions

161

2

0

Accepted Solution

Official Solution

havent received porting benifits

i have ported from mint mobile but havent received any porting benifits from att I heard att offers some amount for porting, hence ported but havent got any. I have joined in nov and activated my deivce and service in the end of nov. When can I exp

Questions

42

1

0

Accepted Solution

Official Solution

Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

429

4

0

0

Accepted Solution

Official Solution

att wireless discount for auto-payment

I signed up for automatic payments to my credit card.  I was told I would get a discount.   I don't see any discount for autopayment on my bill.  How is it supposed to show up on bill?  I'm on my fourth billing cycle.  How do I get the discount?  I was told it cou

Questions

485

8

0

Accepted Solution

Official Solution

detailed print out emailed to me for as far back as possible

Im looking to have all my records/bills emailed to me with specific data usage details. I want to see every call and every single text from both of my lines. Thanks so much for all your time and help. 

Questions

55

2

0

Accepted Solution

Official Solution

The network on my phone is not showing up. Even the number is not in the phone settings

Hi, I just bought an att card yesterday, then I put a physical sim card on my iPhone, apparently the network doesn't appear. I'm outside America, and my phone is not from America. What do I have to do? Thank You

Questions

55

1

0

Accepted Solution

Official Solution

Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

Questions

174

1

0

Not finding what you're looking for?