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Why am I being asked to pay $175 in 12 days?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

Questions

 • AT&T Internet Features

118

1

0

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Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I ne

Questions

 • Wireless Billing

92

1

0

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

513

3

0

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myAT&T balance refund

I had added 45 dollars to my account because my plan used to be 45 dollars then was put to 50 and I had noticed after it was moved to a 50 dollar plan and I would like that money put back into my bank account, please.

Questions

 • Plans & Features

771

1

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

26

1

0

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Internet Install Issues

Ordered internet a few days ago and got my package yesterday. Attempted to install only to find out I need wall jacks. Don’t have any. No mention of this when ordering. Called customer service which is automated only to be told my internet was working fine which it’s clearly not! Was told I couldn’t

Questions

 • AT&T Internet Installation

161

1

0

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I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

64

5

0

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

113

4

0

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Something fishy is going on - suddenly no Bluetooth or wifi.

suddenly my phone won't connect to my car anymore. My car didn't even show up in the available list now. As a matter of fact, nothing shows up in the available list anymore and same goes for the paired connections. Everything is gone.  Last night i had an issue with it not connecting to my hom

Questions

 • Android

157

3

0

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Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T

Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T. This can be done with a Galaxy 4 smart watch correct?

Questions

 • Samsung

30

1

0

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My connection is diconnected

My unite-b142 worked fine up until a week ago.  I have 23 days left on my plan which is supposed to be unlimited (ipad landing) is where I go to purchase my plan. I tried to follow the alert my device is showing by connecting to a network how ever when I press connect nothing happens . I got another

Questions

 • Phones, Tablets & Devices

83

2

0

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wifi calling not supported on my plan

I still have the mobile share advantage cell phone plan from ATT. They recently discontinued my microcell and my wifi calling doesnt work. I was told it is because it is not supported on my cell phone plan. Can anyone tell me if they have heard of this issue and if it is true? Thanks.

Questions

 • Network Coverage

121

4

0

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Adding sbcglobal.net mailbox to iPhone7

I followed the instructions posted to the community forum of adding in my name, email address, password, and description on the first page and I get an error message that “No password provided for my email address. Please go to Mail Account Settings and enter a password”. I am using the same passwor

Questions

 • AT&T Internet Security

91

3

0

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Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

Questions

 • Plans & Features

44

3

0

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My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. Model: Samsung Galaxy A Quantum Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

Questions

 • Data & Messaging Features, Internet Tethering

311

1

0

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Is there any value to buying a VPN for my home WiFi?

Is there any value to buying a VPN for my home WiFi?

Questions

 • AT&T Fiber Equipment

136

3

0

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If a battery replacement can be mailed to us during the COVID-19

I was wondering if a battery replacement can be mailed to our home address due to the COVID-19

Questions

 • Apple

174

2

0

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Why is wifi unavailable when I'm 2 miles from an AT&T store?

I’m wonder I check the availability of fiber WiFi and it says it wasn’t available but shouldn’t it be available if I have a at&t store 2 miles from me and why does it say at&t tv is only available but not internet.

Questions

 • AT&T Fiber Equipment

77

2

0

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Problem with receiving text response for email sent to txt.att.net/mms.att.net - length restriction?

I am attempting to send email to text from a Salesforce instance. But I never receive the text response from the mobile user.   The idea is to send a message from Salesforce and to have the response returned back to Salesforce.   To do this, we send it from a unique email address, which is generated

Questions

 • Data & Messaging Features, Internet Tethering

368

3

0

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Official Solution

Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

292

5

0

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