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iPhone X shipping updates!!!

So I ordered a Silver 265GB iPhone X on11/12 at an AT&T store. Was given the shipping dates of 12/4-12/11. My status is still “in progress”. Anyone gotten any updates ordering this late?

Questions

 • Apple

190

1

0

0

how do i pay off an old account?

Last year I was wrongfully terminated from my job causing me to no longer  be able to pay for my service.  I would like to take care of my outstanding balance.  Here is a snip of the last email I received.             I would love to take care of this as soon as possible.     Thank you in advance -

Questions

 • Wireless Account

56

1

0

Transfer AT&T account from one sim card to another

Recently, I left my iphone at a friend's house, however, no matter how hard we looked I can't seem to find it anywhere. I tried using find my iPhone but it says that the phone is off (because it's probably dead). The sim card is still inside and I'm still getting bills for it. I just got a new phone

Questions

 • Network Coverage

84

1

0

How do you get in contact with a Regional Manager?

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I

Questions

 • Phone & Device Upgrades

26

0

0

Wifi-Calling completely unreliable

I currently have two MicroCells in use in my house that just work without any problems.   However, AT&T has decided to kill off the MicroCells and force people, in sparse coverage areas, to migrate to WIFI-Calling.Wifi-Calling is horrible regardless of the ISP, bandwidth, or proximity to the Access

Questions

 • Samsung

1.6K

8

0

Apple Watch Setup Cellular Failing

I recently purchased an Apple Watch 5 GPS + Cellular from Best Buy. I am attempting to setup cellular by logging into AT&T and adding the device access (extra $10 each month for my watch to access my data plan). When I do this, I enter in my IMEI and EID, follow the steps, everything seems to be in

Questions

 • Wearables

132

1

0

Wireless service outages - Unable to connect to chat - Website issue - Service Isse - (Edited per community guidelines) is 3G Sunset

Several issues going on here. First, we JUST upgraded our phones about a week ago to iPhone 13. We also upgraded to unlimited elite because our service was SO BAD.  Unfortunately, this did not fix our issues. 1. Our wireless cell coverage is spotty where we live in North Dallas - especially alo

Questions

 • Network Coverage

27

5

0

Why is AT&T telling me a need a SIM card

Just bought a new Apple iPad Air with Cellular. I was unable to add it my existing account because I had a legacy wireless/data plan.  When I initially tried to activate it via the iPAD it was unsuccessful and the order was cancelled with some bizarre reason that they couldn't identify me - bu

Questions

 • Apple

27

0

0

AT&T is double charging me for my iPhone and accusing me of lying to them when I try to fix it

In September 2016 I purchased my iPhone 7 from Apple. I have had the phone line for 10+ years and have the 2016 receipt for purchase of this iPhone. AT&T is claiming they have no record of this. They are instead claiming that I purchased my iPhone and activated my line for the first time at a BestBu

Questions

 • Wireless Billing

26

2

3 times customer service has promised I would get my credit LIARS LIARS LIARS

Been with AT&T for 9 years, never paid my bill late, upgraded my phone twice, but this last one, in November 2020 has been a nightmare. Wait 3 billing periods is where they screw you. Buy the time you realize something is wrong its almost two late.  Twice I contacted customer service via c

Questions

 • Wireless Account

35

7

0

Visual Voicemail isn't working

I got an AT&T PREPAID account about two months ago, but the Visual Voicemail doesn't work. My phone is an iPhone 7 Plus. It's an old phone I used with StraightTalk before I upgraded to an iPhone 8 Plus. I got the phone unlocked, and put my AT&T SIM card in it and got a new number. I set up m

Questions

 • Plans & Features

31

1

0

Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

 • Other Phones & Devices

723

22

0

0

WiFi calling and data usage

I have an iPhone 11 pro. If I have cellular enabled with wifi calling enabled but am able to connect to a wifi source, is my data usage channeled to my wifi?

Questions

 • Data & Messaging Features, Internet Tethering

26

3

0

International roaming - still being charged international rates 3 weeks later

I travelled outside the US three weeks ago. Since returning, my iPhone8 Plus, as well as my husband's phone are still racking up international data usage fees and calls. I can't get anyone on the phone to try to correct it. I've reset my network settings... turned my phone off and on after every

Questions

 • Apple

13

1

0

Closed

2018 iPhone XS & XS Max - Ordering Thread

It's that time of year again!!! iPhone XS & XS Max ordering starts on Friday, September 14th.Let's get this thread started so we can keep track of issues, etc.  When will it be available?Both the iPhone XS and iPhone XS Max will be available to order on September 14 and will ship on September 21! Ho

Questions

 • Apple

63.5K

352

0

Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

Questions

 • Wireless Billing

46

1

0

Dubois PA LTE Issues

I am having issues with my iphone dropping coverage and going to "no signal".  It happens over and over.  I am dropping calls like crazy.  Is this a known issue with LTE coming to this area??  I called Apple and they say it isnt the phone.

Questions

 • Network Coverage

514

1

0

0

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Dear friends or AT&T Customer Service, I have got an iPhone 6s from USA whose my sister brought to Brazil. In USA it worked well with AT&T sim card, but I am trying to unlock it and failed miserably all the time. When I try to use the AT&T webpage there is the message: "Looks like you haven't paid o

Questions

 • Apple

269

3

0

0

Apple Dealer code

Hi, I am an Apple employee and cannot find the "Dealer code" necessary to sign up for my account.  How do I obtain this dealer code? I have escalated to management and HR within Apple and they also cannot find that.  Thank You

Questions

 • Wireless Billing

379

0

0

0

Apple requires Proof of Purchase to remove Activation Lock

I received an iPad when I upgraded my iPhone in May 2018.  I never used the iPad so around July or August, I took the iPad in to an Apple store and they did a Factory reset.  When I got the iPad home, I realized that we didn't turn off the Find my iPhone feature so the iPad was still connected to my

Questions

 • Apple

737

4

0

0

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