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Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

27

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0

Request Fiber Internet

To whom it may concern:Multiple streets such as Bodin Rd, Claude Viator Rd, Valery Rd and many more in this area of New Iberia, LA are requesting AT&T to run fiber or update lines to the area to allow people to have access to more stable internet and requesting the requirement to be able to have new

Questions

 • AT&T Fiber Ordering

67

1

0

Multiple Hard credit inquiries on my credit in two days

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

Questions

 • AT&T Fiber Ordering

38

1

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My most recent experience with AT&T Customer Support...

A little background first. I have AT&T DSL internet because that is the only thing offered where I live.  They promised Uverse upgrade YEARS ago but never did it.  Last night I came home and my Modem/Router (41111n) was flashing red and not working.  Did all of the usual stuff to

Questions

 • AT&T Internet Account

63

2

0

Order cancelled can not verify!!!

tried to make a purchase. after all the steps and entering all my info, including your little credit verification. All was approved. submit order and 10 mins later emailed cancelled by At&t because could not verify it is me.... Seriously?? Go to a AT&T store with my ID?? The closest store t

Questions

 • Wireless Account

26

4

0

T205 system error when trying to accept the pending transfer

Every time I try to accept the credit check form when accepting a line transfer to my account. I have cleared my cache and cookies and still get this error.

Questions

 • Wireless Account

161

1

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

182

4

0

Lost phone. How to reset my account pin without my phone

I lost my phone and to get a new sim with same number I need to provider my account pin. How can i reset my pin without my phone.

Questions

 • Online Account Access

33

3

0

Need to Disconnect BAN account

I cancelled service with Sonic on 4/7/21 but there is still an active internet line to that address, and the next tenant cannot set up internet. After speaking with agents on the phone, I was given an account number, BAN #, to give to an AT&T agent to disconnect. Since the business center is clo

Questions

 • AT&T Internet Account

40

14

0

Keep receiving someone elses bill in my email

I have been receiving someone else's bill in my email for quite some time now, and I have tried to contact them. It seems they have the same username for emails as me but a different service than Gmail, but they mixed it up. How can I stop receiving their bills because the bills are sent on a differ

Questions

 • Wireless Billing

52

1

0

Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text

Questions

 • Network Coverage

32

10

0

Horrible Customer Service

February 18, 2020 RE: AT&T Corporate Customer Service I have had the worst experience with customer service over the past four months. If you look up my call log, you will see that I have probably had to call customer service at least 30 times in the past four months. You will see calls where… •

Questions

 • Wireless Account

272

5

Received Same Fiber Internet Equipment That I Already Have???

A bit of background, on the afternoon of July 26th I answered a phone call from AT&T (showed on caller id). The gentleman stated that he wanted to thank me for being an AT&T customer since 2013 ( actually been a customer since 2005) and wanted to give me a $16 credit on my bill. Being a litt

Questions

 • AT&T Internet Equipment

39

2

0

Cannot connect mail to Mail App or Yahoo Mail App

Everytime I try to connect my @att.net email account to a mail app from my phone, the following happens: - I get taken to the att login page, okay fine. I input my login credentials. - The next page asks my to reset my password. I reset my password. - I get taken back to the att login page. I inp

Questions

 • AT&T Internet Email & Security

155

1

0

"Sorry we could not process your request at this time. Please try again later." Alert when trying to create a User ID.

I am trying to create a User ID so I can log into my account, I have the account number and zip code, but when I try to create the ID, I get this message.

Questions

 • Wireless Account

75

3

0

lost return phone

I returned my phone in April within the given 14 day return period... still paying on it in Sept and no credit for all these months. I have so many different answers and no resolution from oh yeah the credit will be there on the 3rd month to oh no your not getting credit. It will be escalated to lev

Questions

 • Wireless Billing

31

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0

I canceled my multi-line and changed to 25 cent minute plan, now I see a current balance, what does this mean???

Hi,   I stopped my autopay on June 5 after paid in full since I planned to cancel my multi-line and change to a minute plan. However, after I canceled the multi-line today (July 4) and made the changes, I saw a $90 current balance on my account, and it said the expire date is Oct 5, 2020...what does

Questions

 • Account & Usage

18

2

0

I received a $321 charge for not returned equipment because UPS or AT&T lost my shipment?

I returned my cable and internet equipment after I moved to an apartment that included my cable and internet in my lease. When I moved out of my old apartment back in June, I brought the equipment to my local UPS location for shipment. About two months ago, I started getting automated calls from AT&

Questions

 • AT&T Internet Equipment

168

3

0

Unsatisfied with customer service

Hi, I recently signed up with AT&T recently. I was recommend that AT&T had great services. However, after signing the contract, I have encountered nothing but issues with this provider. Have I made the wrong decision?  First, I visited a retail store and bought 2 new phones, one of which was in stoc

Questions

 • Wireless Account

208

3

0

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

447

1

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