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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

6.8K

2

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Access Prepaid account ( www.paygonline.com.)

I have been trying to access my Prepaid (GoPhone) account for several weeks now, and once I click to access/manage "prepaid", it brings me to the "can't access page". Is anyone else having this same issue???

Questions

451

13

0

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Opt Out of CPNI

Why are customers unable to opt out of CPNI from ATT website? https://www.att.com/ecpnioptout/InitiateCPNIForm.action It keeps throwing the error message 'ECPNI0110: We're unable to find your account. Please call a representative at 1.800.288.2020' It really gives a feel that ATT intentionally

Questions

452

6

0

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My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

14K

257

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Harman spark app log in

I was somehow logged out of my app and can't log in it won't recognize my attempt to reset I need my log in username. My Accounts are all linked with my name and number. How do I get my username if I can't remember it?

Questions

110

3

0

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Account canceled without warning, trying to reclaim phone number

I've been an AT&t prepaid customer for a couple of years, but I lost my phone recently for a number of weeks. I didn't think much of it, but when I found my phone again, it wouldn't make any calls, and then I got an email asking me why I had canceled my account. It turns out during my period of

Questions

662

12

0

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re: setting up pre-paid abroad

Hello, There are no fields to input a non-USA-formatted address when placing an order for prepaid data coverage and a new SIM card to be shipped while abroad. Any suggestions as to how to navigate this issue and continue to set up a pre-paid account? 

Questions

118

2

0

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Prepaid to postpaid what do I need to bring?

I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me.  Do I just need to bring the phone numbers?  The phones themselves?  The people (oh

Questions

93

5

0

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Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

Questions

28

1

0

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Keeping prepaid account funds when changing plans

I want to change my monthly (30 day) prepaid plan (plus the three additional multi-line plans on my account) on July 9, via web acct, one day before the new 30 days roll over. Currently, there is over $200 in the account. The new plans will cost a total of $80 after multi-plan discounts. Can the c

Questions

64

4

0

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Remove my email from the subscription.

Remove my email from the subscription.

Questions

36

9

0

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Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

97

3

0

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Modifying account - ??best to do in store or online

Plan to add a phone to my existing family acct. Is it better to do this online or at a store?

Questions

66

2

0

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Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

69

1

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Past records

I am needing to get my old phone records from 2016-present

Questions

160

1

0

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my ex set up my login

My phone is off, an I don't know what login is my ex set it up 

Questions

125

2

0

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Old att # forwarded to new att #?

I just created a new cell # with my current att account but my messages (just sms, it seems), aren’t going through now. iMessages are working fine.   Also, how can I have my old # to forward to my new #?  I tried to do it in settings after the fact but it’s not working.  I am assu

Questions

54

2

0

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Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

118

3

0

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Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

44

1

0

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ROOT ACCESS ERROR

What is this and how do I fix it?

Questions

164

1

0

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