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Bill payment and account restoration?

So my internet account is suspended right now cause forgot to pay it and eventually they shut it off/suspended the acct. When i pay my bill (plus the late fee charge) how long will it take for my wifi to start working again?

Questions

 • AT&T Internet Account

194

1

0

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Apply for cell phone

How do I see if I qualify

Questions

 • Android

53

2

0

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Family member passed away, remove her line

My family member passed away I need to know how to deactivate her line so I don't get charged for her line anymore

Questions

 • Wireless Account

37

1

0

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Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Questions

 • Wireless Billing

130

4

0

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New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

 • Account Features

188

4

0

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secure key email subaccount

I have three email sub-accounts for family members. I've recently updated my email clients to use the new Oauth secure key for my primary email.  So editing my email clients is not the problem.  However, I cannot find a way to generate a key for these sub-accounts.  I can get to the

Questions

 • AT&T Internet Security

191

2

0

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Rewards card question

Hello,I want to become an AT&T customer and I will be signing for an internet and tv services.Checking the plans on the website they are offering me three rewards cards (100, 100, 200) if I sign this week.Are these reward cards like real cash that I can spend anywhere or they will be valid to sp

Questions

 • U-verse TV Account

92

2

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I can't pay my bill because I can't access my internet account (fixed wireless). Please help.

I cannot change my fixed wireless internet account number. Which means, I cannot pay my bill. It's been due for days. When I try to login, it keeps sending me to a previous account I had before I upgraded. And technician took the previous equipment back to att for me. How can I access my new account

Questions

 • AT&T Internet Account

267

1

0

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Releasing a number from a plan

Hello, I'm on a family plan. I pay for my service on monthly basis to the account holder. Recently I asked the account holder to release my number so that I have my own account. The account owner is refusing to do so. What can I do?

Questions

 • Wireless Account

711

2

0

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Cancelling U-Verse Service

Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

Questions

 • U-verse TV Account

931

1

0

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Delete AT&T Access ID from Account

@ATTHelp I want to delete the AT&T Access ID that is associated with a cancelled account that was on combined billing but has now been separated. The two accounts that were on combined billing were for Internet and Wireless services. 3 lines were active on the wireless account. The internet

Questions

 • Online Account Access

86

4

0

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Previous Years Usage

How can I get usage records from before Jan 2021?? That's the furthest my online records go

Questions

 • Online Account Access

49

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0

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Father passed away - unable to get help from AT&T over the phone

My father passed away and I am trying to cancel his DSL service. I have called every number on his monthly AT&T statement and no one seems to be able to help me. Have been on hold for over 2 hours and transferred to 5 different departments. Don't know what to do as AT&T telling me the accou

Questions

 • AT&T Internet Account

60

2

0

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recycling old number

I have number that has been disconnected for about 60-90 days it's been recycled? or rathe I am not able to claim it at the moment. I was told that the number is being held by ATT. I was wondering if someone can tell me how long it will be before I can try to reclaim the number. and if I can do it

Questions

 • Account Features

163

3

0

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Keep number for half an year

I left the US in Feb and may go back in Aug so I plan to keep my att number for half an year.AFAIK I will lost my number without payment for more than 60 days from my last balance expeiration.Does it mean that I need to pay $5 every 60 days to keep my number?I have $2 Daily Plan, and paid $5 on Feb

Questions

 • Account & Usage

43

2

0

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Prepaid chip activation

I want to switch to prepaid at&t, but I already have an unlocked cell phone, that is, I only need the chip, where can I get it? I need to go to the store or can I buy it online and activate it myself

Questions

 • Account & Usage

28

1

0

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PLEASE PLEASE HELP!!! ACCOUNTANT DESPERATE TO FINISH HER CLIENTS CASE FILE - NEED TO ACCESS PUK Code to iPhone so I can log into my account

I have locked myself out of my SIM card some how on my iPhone SE 2nd Generation 2020. I need my PUK Code so I can unlock my SIM card and use cellular data and receive text messages on my iPhone.  Unfortunately I currently can not receive iMessages because my I am also locked out of my AppleID

Questions

 • Apple

80

1

0

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Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

Questions

 • More AT&T PREPAID Discussions

71

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0

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My iPhone 13 won't work with sim purchased online

Upon arriving at the airport yesterday the simcard worked, my partner attempted to use the sim in his phone as he had baseball tickets saved under his account on his phone, the sim didn't work, and now it won't work in the iPhone 13, what can I do, it's not registering any form of service 

Questions

 • Account & Usage

23

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Account history

Hello. I need history for April and May. I used at &t at that period but in June I changed company for a month and now I can’t see it in my app. Can you help me?

Questions

 • Account & Usage

127

1

0

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