Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance

Accepted Solution

Official Solution

I'm considering switching from wireless to prepaid. Can I keep my number?

I'm considering switching from wireless to prepaid. Can I keep my number?

Questions

 • Wireless Account

59

4

0

Accepted Solution

Official Solution

Rollover on $300 annual plan

Does the full 16Gb rollover or just the first 8Gb on the $300.00 annual plan? The second 8Gb appears to be bonus data so not sure if it rolls over?

Questions

 • Account & Usage

66

1

0

Accepted Solution

Official Solution

Remove credit card

How can I remove my credit card info from my prepaid at&t account ?

Questions

 • Account & Usage

37

1

0

Accepted Solution

Official Solution

Plan service account closed can I get prepaid service now

I was a loyal customer paying my bills on time etc. Until due to my misfortune I couldn't pay I was gone for some time 1yr to be exact I call to reestablish my account its been canceled I can't afford the balance it's unfair can I get a prepaid until I straighten my plan situation.

Questions

 • Wireless Account

47

3

0

Accepted Solution

Official Solution

What happened to the prepaid 90-day cellular data plans?

I have an iPad with cellular and use prepaid 90 day data plans from AT&T, renewing as needed. My cellular service suddenly stopped working, and I got an email from AT&T saying that my cellular data account was cancelled. The only solution seems to be reactivating my iPad, but the AT&T a

Questions

 • Phones, Tablets & Devices

74

3

0

Accepted Solution

Official Solution

I want my prepaid phone account number

I have called the 611 number and after 50 minutes I still do not have my account number. Is it the same as my phone number.

Questions

 • Account & Usage

166

1

0

Accepted Solution

Official Solution

SIM card and pre-paid AT&T plan not working after one year of not using it

I have been using a SIM card with pre-paid AT&T plan until I had to leave the US and live abroad for a year and a half due to COVID. I am planning to go back soon and was trying to activate the plan again. However, when I tried to activate it, the website keeps telling me that the SIM card numbe

Questions

 • Account & Usage

229

1

0

Accepted Solution

Official Solution

Transfer account balance from one prepaid to another

Family members want to use the account balance in one (or two) prepaid phones into another and then close those accounts.  Any way to do this or is the money attached to the original phone numbers/accounts and no way to move that money paid to AT&T?  All the phone accounts are prepaid/Go phones.  Tw

Questions

 • Account & Usage

10.9K

3

0

0

Accepted Solution

Official Solution

$2/day plan

Hi, I frequently travel outside the US for months at a time, and in the past while travelling, I would just switch my plan from the monthly to the $2/day plan. I no longer see this on my account, and contacted your team via social media who told me I need to post here to have you guys add the plan

Questions

 • Plans & Features

70

1

0

Accepted Solution

Official Solution

Texting to/from Puerto Rico, US Virgin Islands, Guam, and Mariana Islands

Can I send and receive messages with prepaid smartphone plans in Puerto Rico, US Virgin Islands, Guam, and Mariana Islands.     Should I pay additinal charges for them???   [Subject edited for better exposure]

Questions

 • More AT&T PREPAID Discussions

3.7K

3

0

0

Accepted Solution

Official Solution

LG V20 H910 update to Android 8.0 Any solutions?

I own a LGV20 H910 phone. It has Android 8.0 version, and it works fine on the AT&T network here in Texas, but it has a broken screen. So I bought an exact replacement, knowing it would work because it says so on the AT&T website. However, after inserting my SIM card it didn't work - would n

Questions

 • Android

201

9

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.6K

5

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

 • Apple

967

2

0

Accepted Solution

Official Solution

account balance and auto pay

I want to change plan to $40/mo. plan and start autopay but I stil have $27 in my account balance. What should I do to use $27 first?  

Questions

 • Account & Usage

694

19

0

Accepted Solution

Official Solution

Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

Questions

 • Account & Usage

1.9K

8

0

Accepted Solution

Official Solution

Prepaid number reactivation!?

Hello, dear people! I see this topic was discussed multiple times earlier, but I would really like some knowledgeable and experienced AT&T employee to answer me. And I would like to hear 100% valid information. It is really important to me. PLEASE! I'm outside the US for several months, and

Questions

 • More AT&T PREPAID Discussions

151

14

0

Accepted Solution

Official Solution

I am trying to get in touch with customer service with questions before I sign up for an AT&T plan

I was trying to get in touch with customer service earlier (around 6pm PST) to get some questions I had about AT&T prepaid answered. However, I either got stuck in an automated phone tree or got in touch with a human who transferred me to the prepaid mobility team. My call then got disconnected

Questions

 • Plans & Features

515

3

0

Accepted Solution

Official Solution

H2O Sim inserted into full price BestBuy iPhone. Locked to AT&T. Cannot Unlock

Hi,I purchased an iPhone XS for the full price from BestBuy. I inserted an H2O sim into the iPhone and used it with calls and texts (did not have a data plan). In December, I noticed that I would get a cannot activate cellular network error on the phone when I attempted to use data. Due to upcoming

Questions

 • Apple

1.7K

9

Accepted Solution

Official Solution

Prepaid questions

Have questions about prepaid phone plans. 1.) Do they allow roaming on other networks? 2.) I am interested in the 8gb online plan.  Is this 8gb data per month? 3.) Does AT&T allow wifi calling? 4.) Can the phone be used for as a hotspot? 5.) Can you keep your old phone number.  I

Questions

 • More AT&T PREPAID Discussions

232

2

Accepted Solution

Official Solution

Prepaid payment 30 or 90 days?

I am on a $30/month plan. It expires tomorrow. Yesterday, I made a payment of $30 with a refill card. Then, I received a message saying that the payment was accepted and the credit was valid until May 15 (90 days from the payment day). Wasn't that supposed to be 30 days from the payment day? Today,

Questions

 • Account & Usage

575

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.