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I went to my local AT&T store on June 19th and I had traded in my iPhone 7 for an iPhone 11 with a new unlimited plan and was promised $300 credit for the old phone. I waited to see it show on my bill as it always takes a couple months to adjust only to realize that nothing was done. I keep gett

Questions

 • Phone & Device Upgrades

13

6

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Long unlock request about 2 weeks!!!

NUL222790091053There is two weeks in progress - but in site say 72 hours! Wow! Great work ATT!Maybe need a month to this operation?

Questions

 • Phones, Tablets & Devices

4

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Lizingrid

Wireless VAP resets regularlyWhat might be a reason for the VAP to reset itself 3-4 times a week at the SAME time (8:05 am) each day? Are their any ways the VAP is controlled by the Gateway software. Though, I just changed the ethernet cable, it could not cause the regular reset, as it is inanimate.

Questions

 • U-verse TV Equipment

2

0

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Trouble Accessing my Prepaid Account

Due to not being able to remember my account password, and currently being in a region outside AT&T network coverage, I have not been able to access my prepaid account. Currently, the sign-in page is displaying "the system cannot sign you in at this time. Call 611 for help (possibly from typing too

Questions

 • More AT&T PREPAID Discussions

15

1

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Signal keeps dropping

I need the steps to make the BGW210 not compete with my linksys nodes that I just added for a non-technical person. The install guy said something to my kid about a passthrough and a bridge but he doesn't remember and I was not there.

Questions

 • AT&T Fiber Equipment

13

1

0

Increase in my bill

I've been paying $10 for wifi.Why has my bill increased?

Questions

 • Account Features

12

2

0

After signing in to settings and email for two weeks I am kicked out after about one hour

After signing in to settings and email for two weeks I am kicked out after about one hour. How do I stay on settings?

Questions

 • AT&T Internet Features

17

1

0

web mail viewable area

How do increase the entire viewable area on yahoo web mail so it is always readable upon opening?

Questions

 • AT&T Internet Features

6

1

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PACE5268AC FXN stopped routing Webserver over LAN but continues over WAN

A storm last night, and now something messed up. My HTTP/HTTPs server has been working for months.After the storm, HTTP and HTTPs server can be reached from outside the home via smartphone with wifi off or via a laptop connected to hotspot from phone. But connectivity from within the home LAN does

Questions

 • AT&T Internet Equipment

15

2

0

Please help to fix middle of cycle change

I changed my plan from $50 monthly to $35 on the 20th of May. I went in to at&t to try and buy data for my ipad, as my phone wasn't catching lte, 2g, 3g, 4g, nothing. It turns out the person who originally set up my phone didnt input the settings right. I had only downgraded to $35 cuz i thought my

Questions

 • Plans & Features

13

1

0

An Emotional Rollercoaster with AT&T Customer Service That I have Yet to Get Off

AT&T may pride itself on having "The Highest Customer Satisfaction Among Carriers", but the horrors I have experienced this week without the follow-up of a satisfaction survey have me questioning the essence of AT&T and their reputation. Let me take you on the journey that has been my week.... Mond

Questions

 • Wireless Account

32

1

0

I had AT&T in the past and am looking for the best deal I can find, but they aren't making it easy!!!

I had AT&T in the past and am looking for the best deal I can find, but I have been on this website since 1am and now it's almost 7.. This chat is a JOKE.. I have been told 3 different down payments... And I STILL have no idea what deal or bundle would be best. I need 2 lines and my Husband has to

Questions

 • Other Phones & Devices

18

2

0

Incredibly Slow

In the past few weeks, our Internet has been incredibly slow. I thought it was due to the location of our router, so I moved it to the center of the house. Signal from the router is now strong on all devices (laptops, Nintendo Switch, iPhones, and an iPad). However, Internet is still so slow as to o

Questions

 • AT&T Internet Account

16

1

0

Internet Problem!

I have a message that states "DNS server isn't responding. " has anyone experienced this and how do we fix it??

Questions

 • AT&T Internet Equipment

13

1

0

TBR0048

I have a completed TOBR for 2 of the four lines i need moved from my old account to an account in my husbands name. The 3rd and 4th line i have not been able to move because i continue to get the error code "TBR0048" when i enter the verification pin. I have had a new pin verification code sent, and

Questions

 • Wireless Account

10

1

0

Att service

Ive had ATT for almost 14 years and I must say my service is the worst its ever been... I travel a lot and it was always the most dependable coverage and I had service no matter where I went. I frequently drive from Houston to Tulsa and back and for 5.5 hours of the total 7 hour drive I have 0 servi

Questions

 • Apple

20

1

0

Paid too much for an upgrade. Paid two wireless bills

Could someone please help me with this. Upgraded my phone and paid my wireless bill twice 229.00 and 140.00 with my upgrade plus paid off my phone. Which was 479.00 making payments and still had 15 months left to pay on it. 839.00 seems too high. Please help me with this via email

Questions

 • Wireless Account

11

2

0

Bill

I'm being charged $40 a month for at&t unlimited extra for my one phone. Then also being charged $45 a month for access for my smart phone. Am I paying twice for the same thing? Super confused

Questions

 • Wireless Billing

13

1

0

Facilities engineer needed for broadband

I live have a new construction home on Turtle Creek Dr in Byhalia, MS 38611. I was told that AT&T Dsl was available in my area. My neighbor on the same land as I am and directly behind me at 64 Polo Run Cv has DSL from at&t. I call and no one can find my address or they tell me its unavailable. Can

Questions

 • AT&T Internet Installation

14

1

0

I can’t connected through data!

I upgraded my iPhone system yesterday, after that I can’t connected to data. The 5GE icon is there, the signal sign is there but the network is not working. Please help. My phone is iPhone 11 Pro, service is from Att.

Questions

 • Data & Messaging Features, Internet Tethering

8

1

0

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