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Beware of new phone / upgrade and software updates.

Just upgraded two lines with samsung sgh-i337. One phone had version 4.3 android, the other 4.2.2We left the ATT store and by the time we got home we had exceeded our data plan with the phones updating the software via mobile network. Our original data plan was 300mb having used only 60mb a month in

Questions

 • Android

5.4K

3

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Note 3 User Interface completely different after update!!

This one is terrible - I want my old user interface!! How do I get back to that??

Questions

 • Samsung

342

3

0

Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

 • Phone & Device Upgrades

281

1

0

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Is there a way to upgrade from Windows Phone 8.0 to 8.1 on my Nokia 520? Thanks!

I just bought a Nokia 520 (my first venture into a Windows phone) and was wondering how to upgrade the software (8.0) to 8.1? Thanks. uscbob2010

Questions

 • Other Phones & Devices

1.1K

2

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Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Questions

 • Wireless Account

309

1

0

0

Amazon won't let me complete upgrade phone purchase

This morning, very early at 4am pacific, I logged in to change my data plan to the 1 gig shared value. I also paid off my current phone, with a lump payment. That was succesfull, and got a confirmation email from AT&T that the charge went through. But now, even hours later, when I try to purchase a

Questions

 • Other Phones & Devices

881

6

0

0

S7 Active Oreo upgrade - many missing features (still very Nougatty :))

After my S7 Active upgraded to Oreo, I don't see many of the prominent features of Oreo. The OS version shows 8.0.0, so I know the upgrade was successful. For example, the settings menu is still from Nougat and doesn't look anything like the new Oreo settings UI. See attached images.   Some fea

Questions

 • Samsung

679

0

0

0

Would Like A Faster Plan

I'm currently on the 18MB plan, but I would like faster speeds as long as it is fairly consistent.  I ordered internet for my grand daughter today and asked if it would be 18MB and they said it would be up to 50 MB.  I asked if I could get that also and was told that isn't available at my

Questions

 • AT&T Internet Plans

102

1

0

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Are most family plans 24 or 30 months?

Hi, I'm having trouble accessing my families account (we have secondary password security and the person who has that password is out of the country I can't reach him for another week).  How do I find out if my phone is eligible to be upgraded?  I've had it since June 2018 and before that I had a ph

Questions

 • Wireless Account

9

1

0

WHat do I already need at home for ATT Digital Service to work for me?

I presently live in a valley where we don't get cell service. Our TV is satellite. So what exactly is needed in order for this Digital hone service to work? Is it suuposed to hook up to an existing cable or data line? Right now the only internet we have is satellite, and it's not too cheap.

Questions

 • AT&T Phone Equipment

11

1

0

Can't Resolve Month-Long Wireless Issue

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

Questions

 • Wireless Billing

172

2

0

0

Upgrade?

Ok so I've had this phone for a while and I was wandering how much it is to upgrade it and I want to know how much it is to. I have a Samsung Galaxy S8

Questions

 • Phones, Tablets & Devices

92

1

0

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Nobody at AT&T Knows about Transfer Upgrades

I have spent over 5 hours trying to get my upgrade eligibility transferred to another phone on my account.   I keep getting shared upgrades and other nonsense, that I don’t want. The article below clearly says I can do this but AT&T at all levels is totally clueless.  I just want to update my accoun

Questions

 • Phone & Device Upgrades

110

0

0

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OVERCHARGED FOR ALMOST A FULL YEAR

I have been on the phone, chats, and in person in multiple stores to attempt to get this resolved. Each time it was promised to me that it would be taken care of... each time it is not and the next time I reach out I have been told "someone" gave me the wrong information. Every. Single. Time. I used

Questions

 • Wireless Billing

40

2

0

S4 ACTIVE 4.4 UPGRADE

When will the the s4 active 4.4 upgrade be released???

Questions

 • Android

1.2K

3

0

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2 LG G5 H820, one is Nougat the other is Marshmallow

I have two phones that are the exact same, the LG G5 H820. My husband's phone is updated to Nougat, but mine refuses to update and say it's up to date for the 6.0.1 version. Obviously, that's not true. They're both AT&T phones. Mine crashes and freezes a lot, so I'm sending it back as defective. I w

Questions

 • Phone & Device Upgrades

243

1

0

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Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

413

3

0

0

I absolutely hate AT&T!!! Biggest scamming lying company Ever!! What is wrong with you?

I wish I never would have signed up with your company and will let everyone I know know how horrible it is. I have been lied to so many times and it seems that your sales associates just tell us what we want to hear to talk us into upgrading our services!! Promises bill is only going to be so much a

Questions

 • Wireless Billing

29

0

I need help changing just 1 of 6 plans to allow hotspots, but keeping all other plans the same

I have a family plan for 6 devices and all have "unlimited choice enhanced" plan, but that plan doesn't have a hotspot enabled. I want to change just 1 of the plans to have a hotspot available, so I want to change one of those plans to "Unlimited Elite", and leave all the others the same on "unlimit

Questions

 • Online Account Access

15

4

My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

 • Wireless Account

15

1

0

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