
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic
Questions
•
Apple
Accepted Solution
Official Solution
Closed
Hi, just wanted to check if my Xiaomi mi a2 device will work with an AT&T sim card? Is it compatible? If not - is there a way to fix it?
Questions
•
Android
Accepted Solution
Official Solution
I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator
Questions
•
Account Features
Accepted Solution
Official Solution
Help unlock your Samsyng S21+ 5G phone! When requesting by IMEI, a Rejection comes - "You have exceeded the number of IMEI entries." Question: after what period of time can I try again to apply for unlocking? Or is my phone already in the "Black List" ???
Questions
•
Samsung
Accepted Solution
Official Solution
We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?
Questions
•
Wireless Account
Accepted Solution
Official Solution
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
Questions
•
Wireless Account
Accepted Solution
Official Solution
Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?
Questions
•
Apple
Accepted Solution
Official Solution
I have been an at&t customer for 9 years now but it’s the first time I order a new phone from their website (usually I buy it from Apple directly). Anyway, I received the phone on Monday and found out that it’s “SIM Locked” although I paid the full price of the phone with no upgrade program no c
Questions
•
Apple
Accepted Solution
Official Solution
Hello! I’m looking to unlock my galaxy S9. I am attempting to get of my moms plan as I am now financially stable enough to pay my own phone bill.I forgot about the network lock and already got a SIM card and can’t use it. She say the phone is paid off and it shouldn’t be an issue.
Questions
•
Samsung
Accepted Solution
Official Solution
I recently paid for an iPhone 11 off the internet. I tried to take it to my carrier and they informed me that the phone is an AT&T device. I am a sprint customer..what should I do
Questions
•
Apple
Accepted Solution
Official Solution
To whom it may concern,I have a Samsung S5 that my wife previously used on AT&T that I am now using on Consumer Cellular. Unfortunately, some of the features do not work because it is still locked to AT&T. I tried going to the AT&T portal and it will not process my request because it is active on an
Questions
•
Device Features
Accepted Solution
Official Solution
I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help
Questions
•
Device Features
Accepted Solution
Official Solution
Closed
My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card. When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Good day,am having issue with unlocking a Motorola phone gifted to me by my aunty from USA and am presently in Nigeria and according to her,she bought the phone at once without delay and now I have tried using Nigerian sim or carrier network but it is not working or unlocking, please I need to know
Questions
•
Android
Accepted Solution
Official Solution
my device has no option to reset my voicemail password
Questions
•
Android
Accepted Solution
Official Solution
Hi I have made a mistake that i had a lg v35awm but it was network locked from att. I wasn't be able to get the unlock code back then but now i have it But the problem is. I have changed it firmware to korean variant and now i cant enter the unlock code So i need an att firmware for LG V35AWM
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request
Questions
•
Android
Accepted Solution
Official Solution
I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request
Questions
•
Apple