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Welcome to the Troubleshoot Page

Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat. We recommend watching our Solution Center introduction and regularly visit

Questions

 • Troubleshoot

36.8K

34

Accepted Solution

Official Solution

Need Help With a Contact Sensor?

Solution Center can walk you through troubleshooting steps to resolve issues with your Digital Life contact sensor.   Access Solution Center from the Menu within the Digital Life web or mobile app.  Select My Devices then pick the Type of Sensor, surface or recessed.  There are pictures of each type

Questions

 • Troubleshoot

3.5K

4

0

Uverse TV & Internet Intermittent

[Subject edited for better exposure] On some days my Uverse tv and internet will just go out for about 3 minutes than return just fine tried reseting everything any one have suggestions?

Questions

 • AT&T Internet Features

529

3

0

0

How do I Uninstall the AT&T Troubleshoot & Resolve Tool? (OS X)

Last week I had some connectivity issues with my UVerse Internet. I installed the Troubleshoot & Resolve tool and cannot, now, figure out how to uninstall it. It's always running in the background and occasionally spawns a popup alerting me that it thinks I have a connection issue (even though I don

Questions

 • AT&T Internet Features

6.5K

26

0

0

my DVR is not recording

I didn't touch anything, yesterday it was recording, but today it doesn't record anything, the red light is off, when I press the record button it says recording but is not. And is not allowing me to pause or rewind. How can I fix it?

Questions

 • Watching U-verse TV

7.6K

3

0

0

No phone service (at all) after setting up 3g microcell

I normally get 1 bar on my phone, and i just set up an old 3g microcell, and now i have no bars. Everything with the microcell is green, i just have no phone service. When i go to the front of the house, i usually get 3 bars. None. If i uplug the microcell, I get service on my phone again. Additiona

Questions

 • 3G MicroCell™

2.6K

10

0

0

Looking for a solution to my odd speeds.

I would appreciate any way to fix this mess. After multiple speed tests my download speeds are about 343 mbps and my upload speeds are about 900 mbps I am paying for AT&T Fiber 1000 mbps not to mention I was under the beliefe that traditionally your upload speeds will always be slower than download?

Questions

 • AT&T Fiber Account

300

1

0

0

Help! Updated and touchscreen unresponsive.

Hello,This morning my phone decided to update itself, an AT&T update on the galaxy s5, and now my touchscreen will not respond. The physical buttons work, but I can't unlock my phone because it doesn't seem to recognize when it's being touched. How can I fix this?

Questions

 • Samsung

846

1

0

0

Moving Issues with Atnt --- seeing active line on property (already cancelled)

I've had major issues moving with ATNT Uverse internet/cable services. I've been told that there is an active line at my new address where I am renting. The previous tenant has cancelled Time Warner over a month ago and should have no active services on the property.I share a building with 2 other u

Questions

 • AT&T Internet Features

303

0

0

0

issues with voice services since moving to AT&T (Teamspeak 3, Curse Voice etc.)

Can anyone help troubleshoot this? I am using ip forwarding to give my beefy router the public IP address and it was from my previous location so all port forwarding is correct, I also forwarded everything in the new AT&T router. It is an arris one for gigabit internet. Connecting to a VPN solves th

Questions

 • AT&T Internet Features

139

1

0

0

EL52200 cordless phone won't charge

I have bought new batteries (the type recommended) and no matter how long I leave the phones on the charging base, the batteries won't charge up. What's up with that? I've tried everything

Questions

 • AT&T Internet Equipment

1.8K

1

0

0

Slow speeds through powerline boxes after internet upgrade

I have been running a set of Netgear PL1200 boxes within my home for the past 3 years. Last week we upgraded from 25 MPS to 50 MPS Internet. A technician came and replaced the router that also control U-verse.  I am achieving 40-50MPS on a direct line from the router and about 35MPS on wireless near

Questions

 • AT&T Internet Equipment

75

0

0

0

I777 Won't Charge, Warning: Battery temperature is too high.

This is my situation. My 1.5 yr old i777's battery won't charge. Last week, I plugged in my phone to charge overnight and woke up in the morning with a drained battery. I attempted to charge again, but wouldn't work. Performed the usual remedies of taking out the battery, waiting 30 secs, and then c

Questions

 • Android

3.4K

4

0

0

iPhone Cannot Receive MMS From Android Phones

Hello, My iPhone 6s cannot receive MMS messages from Android phones.  I had an iPhone 5 with the same issue and hoped the problem would resolve itself with the upgrade.  I have confirmed MMS Messaging and Group Messaging are turned on, as is my data.  I have Unlimited Messaging, which says it includ

Questions

 • Apple

506

1

0

0

Caller ID disabled when calling others but shows “on” in settings

Apple iPhone 6S, iOS 11.0.02 Whenever I call others my number shows up as unknown caller ID. I already restarted my phone, reset the carrier settings, and turned the button on and off again on the “show my caller ID” tab. After restarting the phone I still show up as an unknown caller.  things I hav

Questions

 • Apple

179

1

0

0

Do Not Let Weather Slow You Down! - U-verse App

  Did you lose U-verse TV service because of an outage or storm? Are you missing out on a show? Do you need to check the weather?  You do not have to miss a thing using the U-verse Mobile App!   How To Download and Log Into The App Don't have the app? Check out the steps 

Questions

 • Watching U-verse TV

2K

1

0

0

Closed

Microcell Technical Guide

Hello. This is OttoPylot. I created a MicroCell Technical Guide that may be helpful to you. I try to keep my guide as current as possible given the ever-changing nature of ISP’s, equipment, customer’s needs/expectations etc. It is meant as a supplement to AT&T’s Customer Support but is not officiall

Questions

 • 3G MicroCell™

87.1K

0

0

AT&T DSL Internet Slow Speed, Service Down, and Billing Assistance from AT&T

Online Assistance & Things to Know Is your DSL service acting up or running slow? Is your service is down or is the modem blinking red? In most instances, resetting your DSL modem can resolve most issues.   If a reset does not work, we have online tools for you:  Web Su

Questions

 • AT&T Internet Equipment

67.3K

24

0

0

Very troublesome issue with Ethernet Connection

Hi, Recently, I accidentally unplugged my router, model 5268AC FXN, and hardbooted it. When I plugged it back in, my WiFi came back up but my Ethernet never returned.   While trying to connecting to Ethernet on my Windows 8 PC, "Unidentified Network, Public Network ..... No Internet Acces

Questions

 • AT&T Internet Equipment

316

1

0

0

Samsung Galaxy S8 stuck on Android version 7.0 (Nougat), won't update

SM-G950U. Everywhere I look online, it says 8.0 Oreo is out for my phone, but the settings say it's up to date at 7.0. There's plenty of storage left. Knox isn't tripped. Bought the phone in an ATT store. My fiance has the S8+ and just updated it to 9 Pie today. What can I do?

Questions

 • Android

1K

5

0

0

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