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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

487

3

0

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Official Solution

Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

Questions

 • Plans & Features

38

1

0

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Official Solution

Installment placed on a currently owned phone.

How can the owner of an AT&T account place an installment plan on a phone that is owned outright?

Questions

 • Apple

36

3

0

Accepted Solution

Official Solution

Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

 • Account & Usage

51

2

0

Accepted Solution

Official Solution

Did I Win?? Have not received email and nothing to access under link given!!

I always have problems with the AT&T app when accessing promotions available! Why have I not received email when I got the above saying I won?

Questions

 • Community lounge

51

2

0

Accepted Solution

Official Solution

Oppo A53 phone not getting ATT Network signal (Internet & Voice)

I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?

Questions

 • Phones, Tablets & Devices

159

1

0

Accepted Solution

Official Solution

Changing plan after payment

Hi!I am currently on the $65 unlimited monthly plan. My plan renews at the end of the day today. Money has already been deducted from my card today. I was wondering if I can change to the $35/month plan instead. Is it possible to make that change and use the remaining balance for today's payment

Questions

 • Plans & Features

147

1

0

Accepted Solution

Official Solution

Cannot access AT&T Support or Support Chat anywhere

I have some billing questions regarding my new AT&T Samsung Galaxy S10+, but I cannot figure out how to get access to AT&T's support chat. It used to be right on the bottom of AT&T's page, and in the corner of the AT&T Premier page. Now I just get an endless loop of useless support articles and no h

Questions

 • Wireless Account

1.1K

8

0

0

Accepted Solution

Official Solution

No instruction for sending back iPhone 12 Pro Max Trade-In

I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.

Questions

 • Wireless Account

180

3

0

Accepted Solution

Official Solution

Lost my phone, need to switch service to "new" phone - not data

So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak

Questions

 • Apple

159

5

0

Accepted Solution

Official Solution

Service Restoral Goal means absolutely nothing?

A plumbing contractor cut our line because AT&T was too lazy to come out and mark it. Now, I have a ticket set-up for service and all it says is "Service Restoral Goal: 4:30PM today" (which it is long past now), and every time I call 1-800-247-2020 I get transferred around to different useless repre

Questions

 • AT&T Internet Equipment

29

1

0

Accepted Solution

Official Solution

How to change DTMF tone length on U319AA

I need the DTMF dial tones to be longer, in order to dial into my credit card & debit card 800 numbers to check balance, transaction history, etc. The default tone length is to short, resulting in missed or wrong numbers being sent to the respective automated systems.

Questions

 • Android

13

1

0

Accepted Solution

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I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

100

1

0

Accepted Solution

Official Solution

Blacklist phone

Blacklisted phone

Questions

 • Apple

45

1

0

Accepted Solution

Official Solution

Trade In Not Added to new iPhone Order

When purchasing the new iPhone 14 Pro Max from AT&T today, the order entry screen asks if you are trading in a device. Then it asks which device and the condition. I answered all the questions and submitted my order. I never received a confirmation email and when I looked up my order number (I s

Questions

 • Wireless Billing

31

1

0

Accepted Solution

Official Solution

Need help with unlocking the phone

I bought this device from Amazon USA, but I am from Saudi Arabia and I cannot put any SIM card on it. Please unlock it so that I can use it (Edited as per community guidelines)

Questions

 • Other Phones & Devices

74

3

0

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Official Solution

Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

68

3

0

Accepted Solution

Official Solution

I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

 • Apple

56

3

0

Accepted Solution

Official Solution

Rural house, 1-2 bars, do boosters work?

I currently have a personal ATT cell and an ATT federal government issued cell/hotspot. The only available internet is DSL with poor performance. Both of my cellphones get 1-2 bars and will not work for video conferencing (which is a must.) About a mile closer to town I get good enough performance t

Questions

 • Phone & Device Upgrades

250

3

0

Accepted Solution

Official Solution

AT&T, when you're done destroying my new personal S21 Ultra, would you please fix it?

My personal Samsung Galaxy S21 Ultra is brand new. I purchased it March 5. Activated the line mid-February 2021. On March 19th I was on my phone. I noticed an ATT OTA update. Not unusual for software updates to be performed remotely by carrier to a customer's phone. But as I watched this happen, I n

Questions

 • Samsung

367

8

0

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