The wifi signal has become increasingly bad in our setup (devices and wifi tv boxes) and I am thinking about moving to my own router to handle everything with a better signal.  I am well aware that placement, walls, and so on affect the signal so please do not recommend changing the current location

i want to move my att uverse STB off of the 2Wire gateway and on to a 3rd party network switch (Cisco SG300 and/or Asus RT-AC66).  i can confirm that when connected to the 3rd party switches i have full connectivity to the internet. i get signal and a video feed for 10-15 seconds and then the signal

I just upgraded from iPhone 6 Plus to the 7 plus. I live out in the country but my iPhone 6 Plus always had at least 2 bars LTE. My iPhone 7 plus has no service throughout most of my house. It's awful. I am getting text messages hours after people send them and I have to have my phone pressed to a w

Learn how to resolve Intenet Issues on your Samsung, Sony, LG, and other Smart TVs Did your smart TV recently lose its internet connection? If so, the following steps may help resolve the issues you are having.   Things to try for your SmartTV Make sure your internet is connection is working

is there a little bit of low voltage electricity coming from the cable box (U-verse set) through the coax cable to the t v?  because of the long run in the cabel about 80'. I wish to add an in-line amplifier, in hopes of stopping the buffering that happens too often while watching live T. V.  the am

I have an iPhone 6 on AT&T Next (installment 10/30 so less than 12 months old). I don't have AT&T insurance.Since a month or so, I have issues on everycall: when calling, after 2-3 min the other person is not able to hear me anymore but I can hear them. It happened to different persons so the issue

  Did you know that the more devices connected the slower speeds will be? Did you know that each device connected shares a portion of your total speed? Did you know that wired and wireless speeds can differ?   Depending on the plan you have and the # of devices you have connected, will det

Digital Phone - Do Not Disturb Call Feature   We understand that some of our members are not receiving phone calls. This could be related to a feature known as Do Not Disturb. This feature prevents all incoming calls from ringing through, giving callers a busy signal. In some instances, this

Wanted to see what could be done about little to no service in an office. I share an office with a co worker. We both have ATT and neither of us get service unless we step outside our door into the hallway where there are cubicles and other office chatter. Inconvenient when trying to make an importa

I've been experiencing horrible reception around my neighborhood (55044) lately.  My download speeds have been around 0.15mbps download, and I have been dropping calls.  I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently.  I've reported

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

MicroCell Alternative - Wi-Fi Calling   Dropped calls? Receiving your text messages late? This has happened to me and I hate it! There are a lot factors that come into play that can impact your mobility experience like a weak signal building design/ materials, ground minerals, even the a

Learn about some of "the science" behind the cell signal and why your service is dropping Science. It is what allows you to make calls, text, stream, games, surf the web, and use apps on your device. It is also the reason why your service may not work as intended. Below is a crash course that goe

I have U300 and 12MB Internet and have been more than satisfied thus far. My hub or main Uverse box is in the den. I have noticed that in the master bedroom (approximately 25-30ft away) where the wireless box Uverse is located the video will intermediately pause or buffer when my wife is using her I

Get Back In The Game!      Hi all!   I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel!   If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in

Learn why your hotspot may not be in the best place to get a signal   There are a few reasons why you may be having trouble with your HotSpot connection: Device or Electronics near your HotSpot Walls & Building design  The number of people surfing or streaming How far away you

Welcome to the Mobile Troubleshooting Hub! Learn how to easily fix most service issues!    Service loss can be a pain! Not getting text messages or pictures, even worse!  What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some

I have recently moved and have either none or very poor signal via my wireless phone with you, HELP

A week ago, I had perfect LTE and voice signal. Full bars LTE even when indoors. Now, even standing outside, it oscillates between 1 and 2 bars. Calls regularly drop or do not go thru. Verified with 5 different devices all showing the same. Very poor RSSI values. Tucson, AZ - Zip Code 85730.

I have been an AT&T customer for over 20 years. I was with two other companies back in the 90's that AT&T purchased so I have never been with anyone else.We have recently moved to North Carolina and I live in the Goldsboro area. AT&T service is fine as it is on my street. Once you get into the house