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Where to write a Claim?

I have been an AT&T customer for 6 years and I recently filed a claim for a stolen phone. I had added the insurance on October 12, 2014 and my daughter had her phone stolen on October 14, 2014. I know this might seem fishy but she bought the insurance for AT&T on October 12 because it was about to b

Questions

 • Account Features

290

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Disappointing experience with ATT Uverse

I have had the worst experience in attempting to switch from my current provider to ATT Uverse for TV/Internet. Starting with the first phone call (received a misquote on services...  (Early March) spent 3 hours attempting to "correct" the issue, only to end up paying more per month than originally

Questions

 • U-verse TV Account

461

2

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AT&T Tech No Show

On Sunday, November 18th, I assisted my fiancee in upgrading her internet to AT&T's 75mbps plan as opposed to her previous 6mbps plan. We received a confirmation that a technician would be there to install the upgrade on November 19th between 9am-11am. On November 19th, they did not show, and we rec

Questions

 • AT&T Internet Installation

216

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Signal issues

Hi, for the last couple months, I have noticed a significantly reduced signal in my home area. I went from having great coverage to having spotty service in the area as I travel around in the 50 mile radius. What gives?

Questions

 • Network Coverage

9

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Trouble loading our business websites

As of Monday, two of our websites stopped loading using cellular data, even with 5g. The websites work with every other carriers. Is there a reason for this, and how is it resolved. Our customers who use att need to be able to access these websites.

Questions

 • AT&T Internet Features

7

3

0

Home Phone/Landline

How do I check messages on my landline without using my mobile phone?

Questions

 • AT&T Phone Features

12

2

0

Need help connecting my prepaid phone

Trying to connect my prepaid wireless phone to Roku it says not enough speed?   Normally I used HotSpot when I was with Verizon. Had to switch to ATandT with this cellphone. And I can't seem to make a connection. It tells me the speed is slow. But everything shows it's working. Do I need to unlock m

Questions

 • Other Phones & Devices

11

1

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Hotspot

How do I get a hotspot? I have a prepaid service. Is it possible?

Questions

 • Phone & Device Upgrades

9

1

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Help

So my order got canceled by att and I’m wonder when my money is going to come back to me?

Questions

 • AT&T Internet Account

10

4

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Outage

For the past couple of months att cellular service in my area (49612) has been increasingly rough and now my brand new att s9+ gets no service at all. I think there is a tower problem.    @ATTCares

Questions

 • Network Coverage

16

2

0

Installation technician didn’t show, order number doesn’t work, can’t access phone lines.

Set up installation appointment today 11-1. No call no show. Tried calling the existing customer help line, it said it didn’t recognize my phone number and couldn’t help me. Checked online and my account doesn’t show Internet. Checked the order status tracker online (using the order number they emai

Questions

 • AT&T Fiber Installation

20

2

samsung galaxy note 10 software updates

My phone is 2nd on someone else's account. There have been no updates since September 2019. When I attempt to update I get ms. "software is up to date ". HELP

Questions

 • Device Features

21

1

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Internet infrastructure

We have, what appears to be, an at&t hub at the end of our street, however, my neighbors and I have been told that at&t services are not available at our addresses. What would it take/cost to have the infrastructure installed on our street so we can utilize AT&T’s services?

Questions

 • AT&T Internet Equipment

22

3

0

Closed

How do I pay the balance difference if I upgraded my plan after I just paid 55 plus tax a few days ago.

I don't want to nor should I have to pay 75 plus tax when I just Paid 55 plus tax a few days ago but I my new device is 5g so I upgraded to the 75 dollar plan and it says I just added 55 dollars. If I pay just the difference plus tax will this work?

Questions

 • Wireless Billing

6

1

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Poor Customer Experience

My experience have been very frustrating. First of all to reach a representative using your IVR system is huge hurdle to overcome!And when finally is reached is impossible to get to problem solved.After several intents, I stayed for more than 20 minutes with a Internet rep, then I was redirected to

Questions

 • AT&T Internet Account

21

1

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Very upset customer

We were told that the outage would be fixed by 8:00pm 05/25/2020. Here it is 8:30am 05/26/2020 and still have no internet. When will we be updated ????

Questions

 • AT&T Internet Account

35

1

0

Pandemic Woes

I know AT&T gave 60 days to pay. How long after that will we have to pay? I'm STILL waiting on unemployment and this is my only way to contact them

Questions

 • Wireless Billing

20

1

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Not receiving text from one person but they receive mine and we can call

Not receiving text from my dad but he gets mine and we can call however when he sends a text to me I don't get it but other people get his text.

Questions

 • More AT&T PREPAID Discussions

11

1

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My bill

Why am I getting charged for 2 phones and 2 phone services? When I only have 1 phone and 1 phone service!

Questions

 • Wireless Billing

14

1

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Credit for Phone

So my question is how long does it take for your account to be credited when you send back a previous phone after receiving your new phone upgrade. And then where would you be able to go to look on your account to see to find the amount you’ve been credited or how will you Be notified that the phone

Questions

 • Online Account Access

5

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