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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

399

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0

LOVE MY PHONE SURE WISH I COULD UPDATE IT THE YEAR AND A HALF!!!!

Let me start by saying I really like my Samsung Galaxy S5 so I don't need anyone giving me crap about the phone I have please. If you must know, i can't afford a new one. Upgrade? Sure if I could. Since it's an AT&T phone and I'm with another carrier I can't get an upgrade because my phone is still

Questions

 • Android

167

1

0

0

How to re-enable SMS previews on lock screen after Galaxy Note 3 Lollipop update?

I upgraded to Lollipop on my Galaxy Note 3 yesterday, and most of it is very good.  However, one thing that seems to be missing is that I am not getting previews of my SMS messages on my lock screen; I am only getting a notification that I have a new message.  I even have selected the option to show

Questions

 • Samsung

422

1

0

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9/15 Samsung announcement re: New Note 7 availability

Hello, everyone. I got an email yesterday from Samsung that said that the new Note 7 units would be available "at retail outlets no later than September 21st." I have a couple of questions about this, mainly directed towards AT&T personnel, but others please chime in if you've heard anything.1). Do

Questions

 • Samsung

275

3

0

0

Do you need to contact FCC ? Regarding AT&T's Samsung Promotion for Free 48 Inch Samsung Smart TV

I have read through these community forum posts from people who signed up with AT&T to get the Free 48 Inch Samsung Smart TV. People are still waiting.  They have spent hours on the phone with AT&T and Samsung, told many promises, and nothing happens. I was told by AT&T in April 2016 that if I signe

Questions

 • Samsung

729

5

0

0

S6 Wireless Charging

Has anyone had much luck with wireless charging on the S6?  I have a few Powermat/PMA pads that I've been using with my S4 (with a special back)  They don't do much for my S6 Edge though.  When I have the case on the S6 is never detected.  When I pull it off, I can occasionally with a LOT of fiddlin

Questions

 • Android

591

2

0

0

i got an unlocked samsung ativ s neo and it supposed to have lte but i only get 4g

I got an unlocked Samsung ativ s neo andIt supposed to get lte but I only get 4g and I'm in an lte location,how do I get LTE?

Questions

 • Account Features

1.1K

1

0

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S7 Active Oreo upgrade - many missing features (still very Nougatty :))

After my S7 Active upgraded to Oreo, I don't see many of the prominent features of Oreo. The OS version shows 8.0.0, so I know the upgrade was successful. For example, the settings menu is still from Nougat and doesn't look anything like the new Oreo settings UI. See attached images.   Some fea

Questions

 • Samsung

679

0

0

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Samsung SM-G850A i did somthing bad with it

Hi AT&T team, i baught a mobile from local market in pakistan in almost 266 US $ Samsung SM-G850A i was using it happyly untill some how i learn about rooting your device i searched alot on the internet and it was not there for this paticulor set Samsung SM-G850A then after some days i found some vi

Questions

 • Samsung

216

2

0

0

Voicemall doesn't pickup

My Voicemail does not pickup. I have a Samsung s10 phone. Help. I'm missing calls.

Questions

 • Account Features

7

1

0

Where can you go for Android support

I xan no longer set any launcher as default. It keeps prompting me to choose if one time or default every time i hit the home button

Questions

 • Android

9

1

0

I need to unlock my wife's note 4 screen.

There's some info that I need to access and we've forgotten the old password. Do I need a SIM card? I think it is OS 5. We were burned out of Paradise in the Camp Fire in Nov. 2018. We lost everything including 99% of all our old family photos. My wife had a lot of older pictures copied onto that ol

Questions

 • Samsung

8

1

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

 • Wireless Account

14

1

0

Outage

For the past couple of months att cellular service in my area (49612) has been increasingly rough and now my brand new att s9+ gets no service at all. I think there is a tower problem.    @ATTCares

Questions

 • Network Coverage

16

2

0

No data service offered on wireless

I keep getting  a notification  that no data service  offered. I tried rebooting and resetting but nothing works. Can't get through to AT&T by phone. Can't send text messages

Questions

 • Samsung

9

1

0

Samsung Galaxy S4 after Lollipop upgrade -- can not receive incoming calls

Hi... my phone was upgraded to the new Android 5.0.1 Lollipop version a little over a week ago, and since then, I can not receive incoming calls -- they are routed directly to voice mail.  I verified that I don't have any call forwarding in place.  I can't be the only one, right?  What is the time t

Questions

 • Android

310

2

0

0

Can't update my note 3

My note 3 is currently on 4.4.2 N900AUCUCNC2 and it notifies me that there is a new software update, but when I try to update it, it drops around 28% of the update. It then gives me an error of something about "Failed to update". Any suggestions on how can I update my phone?

Questions

 • Samsung

512

10

0

0

samsung galaxy note 10 software updates

My phone is 2nd on someone else's account. There have been no updates since September 2019. When I attempt to update I get ms. "software is up to date ". HELP

Questions

 • Device Features

21

1

0

Att customer service was the most worst experience I've ever in countered in my 55 years of life .

April 29th they took payment and I received no service and I waited until May 3rd and called again and still had no service. I couldn't remember my password but later learned they could have used my social security number but was never asked after many very nasty calls from me because by now what do

Questions

 • Network Coverage

15

0

0

G10+ Upgrade to Android 10 - NOT HAPPENING - Help?

I've called into AT&T 5-6 times now - the last 2 times they transferred me to Samsung.My G10+ remains on A9, even though AT&T has told me they manually triggered the software update push (and confirmed the IMEI number). The tech's finally threw up their hands and sent me to Samsung (the first time

Questions

 • Samsung

16

1

0

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