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BLOCKED FROM NETWORK DESPITE HAVING PAID A MONTH AHEAD! NO HELP, FCC COMPLAINT FILED

To say I’m angry at AT&T is an understatement. After 20 years, I left AT&T for Sprint last September, service was awful, I paid my device off in full and came back to att June 2019. Had NO problems with my phone or service and then September 15, at 4pm, no network. Said I was blocked. 

Questions

 • Wireless Account

9.3K

13

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0

Accepted Solution

Official Solution

Why am I being charged the same price for half the speed after a move?

I moved. Tech downgraded my internet speed from 50 to 25 because he couldn't get 50 to work.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing Thank you for providing us with your account nu

Questions

 • AT&T Internet Plans

180

2

0

0

Accepted Solution

Official Solution

fake internet speed advertised

Hi-so today I called AT&T to upgrade our grandfathered u-verse plan, basic 6, to upgrade to the advertised 50 mbps internet as basic 6 was just starting to fall out of favor. I would get anything higher than 50 mbps, but thats the only thing there. So i called and asked to upgrade to 50, but they cl

Questions

 • AT&T Internet Plans

352

2

0

0

Buy one get one free ripoff

Has anyone else experienced an issue like this. I bought a Samsung Galaxy Note 6 and got a Samsung Galaxy 6 free. Or that was the plan. I had to return Note 6 because of explosion hazard twice. Finally ended up with a Samsung Galaxy 7 edge and the original Galaxy 6 that should have been Free. A year

Questions

 • Wireless Billing

335

3

0

0

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

 • Wireless Billing

256

4

0

0

$4 per min for accidental international voice call with ACTIVE BLOCK on int dialing! unfair, ripoff!

Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.    Ironic is that the above overage was charged even when I had explicitly ask

Questions

 • Wireless Billing

1.2K

5

If there was any doubt why I moved from AT&T after 16 years

So I moved my family plan to Verizon. I ported 1 line on Nov 22, 2 lines on Dec 1st and the last one, I did not get to activating until Dec 3rd. AT&T billing cycle closes Dec 2nd.So for 1 day, that I never actually used the service, I was billed $270. Another entire month. The Billing supervisor ref

Questions

 • Wireless Billing

438

4

0

0

Cheated out of minutes by AT&T

I want to know how it is that AT&T gets away with ripping off their prepaid wireless customers? They are scamming us, we are supposed to be getting 30 days of service but in reality we are only getting 29. We loose a day each time we refill our service. ..Let's say i added my minutes to my phone on

Questions

 • More AT&T PREPAID Discussions

145

1

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Can anyone suggest a better place to get internet and tv?

Once again, AT&T is jerking me around and raising my rate.  I am so tired of being shocked every time I get an email with the amount of my bill.  AT&T apparently has no respect whatsoever for their customers.  I am not saying that other providers do.  I switched from Comcast after more than 30 years

Questions

 • U-verse TV Account

283

1

0

0

Switched Verizon ATT held my phones hostage for two weeks and still billed me.

Switched Verizon ATT held my phones hostage for two weeks and still billed me.

Questions

 • Wireless Billing

207

8

0

0

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

0

0

Is AT&T deliberately throttling me? I feel thoroughly ripped off.

I've been an AT&T customer since 2003 and have had an unlimited data plan since 2008 or so. I started off with BlackBerrys and for the last 3 years have had an iPhone. Back in 2008 AT&T's 3G coverage in Manhattan was pretty abysmal to say the least. Then at some point they announced with great fanfa

Questions

 • Wireless Account

884

3

0

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So Long, ATT: KISS MY $85-a-month Goodbye -- your corporate policies are THE WORST

After many years on autopay, this will be the last month I give ATT $50 prepaid for my single line phone plus $35 for a tablet dataconnect pass. SO MANY REASONS -- none of them related to my fellow human, mostly nice, ATT CS and Tech Support reps. They try so hard but are following scripts designed

Questions

 • Account Features

1K

2

0

0

Outside Sales Rep Ripped Me off in multiple ways

In October of 2018, a Jason Ratzlaff - from the LA area came to my house as a referral.  He told me if I switched my line and my son's line from T-Mobile to AT&T it would cost $125/mo. for the Ultimate and More package.  The first month was an adjustment switching over, but the following 3 months I

Questions

 • Wireless Billing

187

1

0

0

AT&T doesn’t honor online promos

I signed up for AT&T internet as a new customer. They are running a promo for their 1000 mbps plan for $70 a month for new customers till 6/9/2019, which I signed up for.  I checked my account info a couple of days after and it showed I was enrolled in the 50 mbps plan instead.  AT&T customer servic

Questions

 • AT&T Internet Plans

303

1

0

0

Half speed, same price?

I moved. Tech downgraded my internet speed from 50 to 25.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing Thank you for providing us with your account number, Matt. Please remain patient a

Questions

 • AT&T Internet Account

120

1

0

0

Strange my "data use" skyrocketed suddenly after the unlimited plans arrived.

I've been with AT&T at least 15 years. I've seen it all. Approx 3 years ago my husband (uninformed and clueless-always tried to keep him out of AT&T!) stumbled upon an incredible deal they have yet to beat. For $159 he got 30GB data for however many lines (we had 5 at the time) to share. Prior t

Questions

 • Wireless Account

76

0

0

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Possible termination of 3 lines

I am trying to get a physical location to send a certified letter to in regard to not only horrible customer service, but fraudulent charges on my credit card. I have tried customer retention and twitter, with no success. Please send me an address I can send this certified package to with all my cor

Questions

 • Wireless Account

665

14

0

0

How can I be taken advantage of a little more?

Up front: I'm an old guy and rather new to the smartphone realm. I was talked into buying an iPhone at an AT&T store - HUGE mistake. My question: How can I invite AT&T to take advantage of me a little more? I probably paid about 80% too much for an outdated iPhone 4S. Advice: Do your homework and fi

Questions

 • Phone & Device Upgrades

568

5

0

0

your internet is terrible

Okay because my mum is cheap she decided to bundle our internet, TV and phones. And i gotta say Direct TV is good for watching shows, you have decent celular service and your sorry excuse for internet is terrible. I mean i've used AT&T for internet for about 4 years and i have absolutely nothing goo

Questions

 • AT&T Internet Plans

1.2K

0

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