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FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

Questions

 • Wireless Account

516

2

0

0

Order don't get the address However the address is right

I've checked the address many times.However, the email of order said they didn't get my address right.They told me to call with the order number and the passcode. The point is I don't have passcode and I even don't know what it is.Now I'm using the card I brought from travel agency.This card only ca

Questions

 • Phones, Tablets & Devices

203

1

0

0

iPhone 6+ Premier order limbo

Placed preorder a little before 12am pst. Got an order confirmation page and order ID.  $1 charges on my card.  No email, no ability to pull up order status, get errors when I check upgrade status via site, Premier support is worthless and having me wait 48 hours for an answer.   &nb

Questions

 • Wireless Account

896

9

0

0

Refurb S5's where??

Where are the refurbished Galaxy S5's that AT&T keeps showing on web, but are not available?I know it's a great deal for free with updated contract, but it is only great if the phone is available.Let's get some phones, already!

Questions

 • Samsung

801

5

0

0

Provide reliable communication to customers.Very disappointed!

I would like to this as an opportunity to explain my dissatisfaction on my recent purchase. I have placed an order online for Fiber connection and throughout the process it never asked me about when i would like to have my service activated. The system just picked up the date automatically without m

Questions

 • AT&T Fiber Ordering

329

1

0

0

Order cancelled because ATT couldnt verify my identity!

So I just went to pm the ATTCares because the convos want to be kept private. I go to PM them and ATTCares and ATTforums no longer take PM???? I want to know who I can email all my pics of chats and cancelled orders. I also have pics of the runaround. No lie!!! Well if i dont get a response soon I w

Questions

 • Other Phones & Devices

140

2

0

0

U300 to U450 Upgrade takes 9 days?

I called and upgraded from U300 to U450 and added a 2nd wireless receiver on February 15, 2015. The rep tells me that the receiver will arrive in a few days and the order will be processed by February 18. The receiver arrived on February 19, but cannot be activated and I still don't have U450. I cal

Questions

 • Watching U-verse TV

592

3

0

0

Customize program order

The programs feature is very useful and we have set up several.  It would be nice to group all the camera programs together, garage together, etc.  I see an an option to edit the program list on the app but it only lets you pause or delete programs. This would be a similar feature to how the homepag

Questions

 • Apps & Programs

303

1

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

 • Wireless Account

694

3

0

No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

 • Wireless Account

149

1

0

0

AT&T cancelled Order for JBL wireless speakers

Respected AT&T -   Order #  [edited for privacy – please do not post personal information] was placed: 10:37 PM CDT September 25, 2014.   I have recieved email for cancellation of this order from AT&T, claiming that in not available after 2 weeks o

Questions

 • Phone & Device Upgrades

919

1

0

0

iPhone 6 64GB Silver --- Shipping date vs. actual date

So I just ordered my iPhone after calling to every At&t store in my area for a new iPhone. I understand there is demand, but you would think they would have more of a hand on it with it being a couple months since the crazy ordering spree. Anyway, I seriously needed a new phone seeing as my iPhone a

Questions

 • Apple

4.9K

46

0

0

My order has been messed up four times and counting...

Long post, but it's been a long week... On Tuesday, I placed an order online using the current promotion on iPhone XS (buy one get one $700 off). It went through with no issues. On Wednesday, I got an e-mail stating that my order was cancelled as they could not verify my identity, and to go to a sto

Questions

 • Wireless Account

294

3

0

0

iPhone 7 Plus order cancelled

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

Questions

 • Apple

538

3

0

0

Phone order never received, but tracking says delivered?

I ordered a new phone but it never arrived, but the tracking says it was delivered. The escalations team told me to file an incident report with FedEx containing the IMEI of the lost phone and email them a photo of my ID and they would send a replacement to the local AT&T corporate store so I could

Questions

 • Wireless Account

1.1K

1

0

0

Order and Refund Mayhem

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

Questions

 • Apple

110

2

0

0

Account Mixup

As a current AT&T customer, earlier this week I walked into an AT&T store to order a new device (Apple Watch). When the representative took my information and ran a credit check they notified me that I had a DirecTV account in collections that have a past due amount. At that time I verbally stated t

Questions

 • Wireless Billing

159

1

0

0

Why is my order still processing?

I ordered a galaxy note 8 last Thursday morning with priority shipping and now it is Monday and it still says my order is processing. Why is it taking so long to ship? I ordered new service with AT&T and thought they would be a little faster getting the phone to it's new customers.

Questions

 • Wireless Account

632

1

0

0

Iphone 8 plus shipment is delayed

my order status is still preparing to ship for 6 days. I don't know why it takes so long to get a iphone 8 plus since iphone xs, xr and max are released... Don't ever order online from AT&T. The customer service is horrible and I am really upset about this.

Questions

 • Phone & Device Upgrades

331

0

0

0

Fraud or In Progress?

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde

Questions

 • Wireless Account

9.1K

10

0

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