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Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Questions

 • Wireless Account

309

1

0

0

At&t bill

I just signed up for AT&T yesterday. When I spoke with the sales representative, he told me my bill would be $135.00 (Before taxes and fees). I'm just a little confused now because my bill says it will be $192.02 monthly. Here's my breakdown:  - $25 x2 for my discounted smartphone line access (Disco

Questions

 • Wireless Billing

239

4

0

0

A few unanswered AT&T Next questions

Hi all, I've searched high and low online and even contacted AT&T via chat and phone. Nobody can really seem to answer thees questions for me regarding AT&T Next. It could be somewhere in the FAQ's but perhaps I'm misunderstanding it.  As a preface to the questions...I am about halfway through my mo

Questions

 • Phone & Device Upgrades

4.8K

7

0

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Upgrade Concerns

[Subject edited for better exposure] I recently upgraded my wife's phone to a iPhone 5s. I signed up for a 2 year contract online and paid 149 for the phone. You can imagine my surprise when I looked at my bill and saw that the phone was on an ATT Next installment plan! I have spent hours on the pho

Questions

 • Wireless Billing

773

4

0

0

AT&T next iPhone return nightmare

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they

Questions

 • Wireless Account

69

0

0

0

Need help with upgrading from iPhone 5 to iPhone 6

Alright so AT&T is really getting on my nerves. First I can't even upgrade with 2 year commitment at the Apple store. So there goes my $200 apple gift card I have... Then I got to the AT&T store and the lady constantly tells me I can't have my grandfathered unlimited data plan when I upgrade... She

Questions

 • Apple

470

9

0

0

Return Processing Time

I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an

Questions

 • Wireless Account

1.7K

3

0

0

How do I verify ATT received my Next plan returned phone?

I am on the Next plan. I returned my old phone per the instructions, using the ATT-provided mailer. The USPS verified it was picked up by the returns company ATT contracts with (I forgot the name), but I can't find anything indicating ATT itself has received it. I'd like to verify receipt rather tha

Questions

 • Wireless Account

576

4

0

0

Upgrading my phone

I have the at&t prepaid plan. I know you guys allow people to do upgrades. I was just wondering if I'm able to upgrade my iPhone 7 (which is completely paid off) ? And exactly how does it work?

Questions

 • More AT&T PREPAID Discussions

746

3

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Next Upgrade Nightmare

I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the

Questions

 • Wireless Billing

693

7

0

0

AT&T Next and MSV plans

I'm now off contract and I'm eligible for a new phone. I understand that the installments on paying for the phone (which in the end will be $750 for a $299 phone) can be made up for by the reduction in my MSV plan. however... here's the catch... I already get a $15 a month discount because I must be

Questions

 • Wireless Account

937

2

0

0

NEXT is a huge risk, and AT&T & Best Buy will not help.

AT&T's NEXT feature seems like a godsend for those people who are planning on sticking with the service for a while, but I have recently learned that there are great risks associated with this program. I have been a loyal customer with AT&T and pay them a great deal of money monthly between my mobil

Questions

 • Wireless Billing

16.6K

25

0

0

Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

Questions

 • Wireless Account

339

3

0

0

The Next program is a scourage!

I understand the world is full of techies that love the lastest and greatest toys but wake up to this rip off!

Questions

 • Phone & Device Upgrades

346

2

0

0

NEXT program available at Apple Stores

I understand that Apple stores will be able to offer the NEXT installment program for purchases.  I also heard this does NOT extend to current NEXT program participants (only new participants).  Can anyone confirm?

Questions

 • Apple

430

1

0

0

Canceling next plans

If you cancel your next plan do you have to pay the remaining balance of the devices or can you just give them back?

Questions

 • Wireless Account

163

2

0

0

Getting Billed $1,000 for 2 Phones That Were Returned!!

I upgraded two of my cellular lines to the iPhone 11 Pro Max 512GB and iPhone 11 Pro Max 256GB using the AT&T Next program when the iPhone 11 launched in September. Inside of my new phone boxes, a prepaid return label for each of my old phones was included, along with directions to take the old phon

Questions

 • Wireless Billing

184

2

0

0

Next Trade-in without upgrade

I'm currently on Next, and want to trade-in my phone with payment to finish my Installment. However, I don't want to upgrade to a new phone, as I have another phone to use. Is this a possibility, or does the trade-in with payment REQUIRE you to upgrade to a new device?

Questions

 • Wireless Account

319

1

0

0

iPhone 6 unlock question

I am planning to place an order for the iPhone 6 using AT&T next. Since I travel internationally, I would like to unlock it in time for a trip early next year. I have had 1 unlock on the account in the past 24 months, and wanted to confirm my understanding that the only condition I need to meet to h

Questions

 • Apple

1.5K

4

0

0

Transfer Upgrade Eligibility

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

Questions

 • Wireless Account

378

1

0

0

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