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NO MOBILE NETWORK after today's update.

I have no mobile network after the update.I have a Galaxy S5.  I've tried shutting it down. taking the battery out, etc.  I really need to get back online.

Questions

 • Data & Messaging Features, Internet Tethering

1.5K

2

0

0

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How is AT&T preparing for Hurricane Patricia?

AT&T is ready for Hurricane Patricia with generators, Cell on Wheels (COWs), and network personnel on standby. The company also plans to not charge our customers additional fees for calls and texts to and from Mexico for the next month.

Questions

 • Wireless Account

2K

3

0

0

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New AT&T Fiber Install/Billing Questions

Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man

Questions

 • AT&T Fiber Installation

106

2

0

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Will my phone work on AT&T's network?

I was just given a phone with the following network specifications.  It looks like it will work but I don't see every channel that AT&T shows on this list.  What does that mean to me? i.e. will certain portions work i.e. 2G and not 3G ????  Thanks in advance I wish I understood this better.   networ

Questions

 • Network Coverage

740

1

0

0

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Is it possible to identify from their shapes what kind of signals these cell antennae emit?

This is a picture of a "fake tree" cell tower about 3/4 mile west of my house. It's situated next to an interstate than runs north/south. AT&T tech support said they are using this tower.  Is it possible to tell from the antenna's shape what kind of signal it uses? LTE? 5G? 4G?  Facin

Questions

 • Network Coverage

23

1

0

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Official Solution

BGW210 Internet Fail With Certain Devices and Apps

We have at least 2 desktop PCs (hard-wired Ethernet, Win 7 and Win 10) that, generally when running certain large file download apps (Amazon Audible, Vimeo video, etc.), will cause the ATT Internet service to shut down (both wired and wi-fi). When Internet service is shut down, the BGW210 green ligh

Questions

 • AT&T Internet Equipment

1.1K

8

0

0

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Official Solution

How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

 • AT&T Fiber Equipment

161

1

0

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Official Solution

Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

525

12

0

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How can I avoid paying the montly Internet Equipment charge?

I get charged $7 every month for "internet equipment." Can I buy something on my own that can be used instead of paying this fee every month? What do I need to buy?

Questions

 • AT&T Internet Equipment

93

1

0

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Official Solution

add additional netowrk

Several related questions. 1) has the MDC been eliminated? I can get NONE of the links specified in any of the discussions and Users Guides to give me anything other than the 404 Page Not Found error.2) Is there an updated version of the 2Wire Users guide, if so could you please provide a link? Noth

Questions

 • AT&T Internet Equipment

1.6K

1

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0

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Will at&t support my foreign cellphone (3G?)

I'm going to be living for a year in the States and I need a prepaid SIM card. However my phone is a BQ Aquaris U plus, and works with the following bands:4G: 800 / 1800 / 2100 / 2600 B20 / B3 / B1 / B73G: 850 / 900 / 1800 / 1900   V / VIII / II / I2G: 850 / 900 / 1800 / 1900 I'm guessing that means

Questions

 • Network Coverage

527

4

0

0

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Official Solution

How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

114

7

0

Accepted Solution

Official Solution

Phone will not provision correctly, prepaid account completly messed up

So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati

Questions

 • Account & Usage

77

4

0

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Official Solution

Unlocking Iphone 11

I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network

Questions

 • Apple

96

9

0

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Official Solution

Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

 • AT&T Internet Equipment

185

1

0

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Official Solution

Connections

Why did this ultra wide band (UWB) appear in my connection settings today on My Att galaxy 22 ultra

Questions

 • Network Coverage

106

1

0

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I need a network unlock code for my LG tablet

Can anyone help me with a network unlock code for my LG tablet

Questions

 • Android

145

1

0

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Official Solution

Problem with port forwarding and LAN clients

I am using a BGW320-505 (software v 2.12.4). I'm afraid that what I'm describingis a bug in that software, but any help would be great! I have a host "mythical" allocated LAN address 192.168.1.111 listening for sshconnections on its port 8176.  This host sends its hostname to the router when

Questions

 • AT&T Fiber Equipment

888

10

Accepted Solution

Official Solution

Lease or Purchase modem/router

Can you purchase your own modem or do you have to lease from ATT?

Questions

 • AT&T Fiber Equipment

372

2

0

Accepted Solution

Official Solution

Mesh Devices can't access ethernet devices on BGW320

Forgive my simple network drawing. But this is how I have it set up. I can't seem to get the devices that are connected to the google mesh to talk to the nas or the printer that is connected directly to the BGW320. Please help

Questions

 • AT&T Fiber Equipment

286

6

0

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