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AT&T THANKS APP and WEBSITE

I continuously try to log into the ATT App using my ATT username and the correct password. I receive an error message every time. Any solutions? ALSO, I'd like to comment on the complete lack of knowledge by many of your phone room employees that were contacted during the 1 hour and 45 minutes-ish p

Questions

 • Account Features

7

0

0

My ATT U-Verse email assigned April 28, 2014 has somehow been appropriated by YAHOO!

This is Monday, 2019.02.04.1937.CT about a two year period being unable to login to att.net or att.com, being unable to pay my bill online, being charged a service fee for paying by telephone, and now learning AT&T has somehow allowed YAHOO! to appropriate/confiscate/claim my AT&T U-Verse email addr

Questions

 • AT&T Internet Email & Security

238

3

0

0

Yahoo!/ATT email authentication not functional

sbcglobal.net email domain - authentication stopped working at 22:20CT on Sat 7/13. att.net domain was functional until 9:00CT on 7/14. Error message - Sorry we cannot process your request." Tier1.5 issued pin# resets, cleared cache, tried both IE and Chrome browsers. Current status for sbcglobal,ne

Questions

 • AT&T Internet Email & Security

179

0

0

0

prepaid log in

i can never log into my prepaid account. i always get an error that the information is invalid or the system has an error. i know that my password is correct because every time i try to change it, it says i cannot change it to my current, existing password.

Questions

 • Account & Usage

20

2

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

13

1

0

I cannot access my acct.to pay my bill

less then one month ago i assumed my mothers acct now even though I can log on to my acct I am stuck in an endless loop as soon as I log on I get directed to AT&T TV a service we had and cancelled over 6 months ago I cant get out of it I call 611 get sent a link that no longer works i opt for li

Questions

 • Wireless Billing

14

0

0

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

 • AT&T Internet Account

266

3

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

What is going on with the new authentication requirements?

Yesterday my att mailbox suddenly stopped working on all of my devices. I spent several hours today attempting to fix it. Eventually I got it working by creating a new secure key, but I'm still scratching my head over what exactly happened, if it will happen again, if making a secure key was the "pr

Questions

 • AT&T Internet Email & Security

10

0

0

Logging into account management abroad

I travel frequently and when I am abroad, I can never login to the account management portal. It just says "oops something went wrong try clearing cookies" I have tried different browers, devices, cookie clearing, the only consistent thing seems to be that if I am abroad, I cannot login. What is the

Questions

 • AT&T Internet Email & Security

276

5

0

0

Email syncing and sub accounts

When I try to fix email settings in my Windows10 Mail program for different sbcglobal.net (sub)accounts, I get sent to Yahoo where I enter email address which sends me to ATT where I enter email and password, which sends me to Set Personal Password (not change password). I enter the same password an

Questions

 • AT&T Internet Email & Security

33

5

0

Email account Hacked/Unknown email added as primary and changed my primary to a sub account - Now I can't access or reset password

I tried to log in to my email account that I have had for 23 years now. It wouldn't accept my challenge question answers when I tried to recovery my password and then told me it wasn't recognizing my user id.  I received the email for my user id and it shows an unknown email address not at all

Questions

 • AT&T Internet Email & Security

15

1

0

hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

 • Apple

18

1

0

can't send or receive emails

Att.net emails worked for 15+ years. Stopped suddenly. Couldn't login but got error message "NOT FOUND ON ACCELERATOR". If I tried logging in from att.yahoo.com yahoo returns my address is unknown. Spoke to 3 different departments, reset my password 3 times and finally able to login and view my pr

Questions

 • AT&T Internet Email & Security

60

0

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

32

2

0

Can't sign in to my Prepaid Account online

Hi all,I'm having issues logging into my prepaid account. Keep getting the "The system cannot sign you in at this time. Try again in 60 minutes" message. I tried to reset the password but got the "The system cannot reset your password now. Try again in 60 minutes" error. Clearing the cache & cookies

Questions

 • Account & Usage

936

1

0

0

Recover phone number

My husband had, I think it was a GoPhone, for ~6 months, and he had added the sim card to his iPhone (11 Pro) from TMobile (so he had a dual sim: AT&T Prepaid number for work and TMobile personal number). He had set the payments to autopay.Then he took that sim card out and switched to a new Xfinity

Questions

 • Account & Usage

83

1

0

Error Code 43408

I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have

Questions

 • Account Features

391

1

Data Service Repeatedly Disconnected - Sign in to Network attempts fail

Hello, I've been having this issue for the last couple of months, and now it's gotten so bad that it happens multiple times a day. Suddenly, whatever I was streaming is cut off, and I get a notification on my phone requesting me to sign in to the network, where the only options I have are fr

Questions

 • Account & Usage

24

1

0

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