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Unlock Iphone 5 - I did not receive email confirming my request.

I did not receive email confirming my request. Checked Spam, too, and it wasn't there.  Requested again after 24 hours and it says pending and I needed to confirm it. But there is NO EMAIL sent by AT&T.  Is there a way for you to cancel that request so I can try a different email?

Questions

 • Apple

110

1

0

0

Switched/upgraded phones - DATA ISSUE

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn o

Questions

 • Apple

104

2

0

0

Can I upgrade one phone on my family plan at a time?

My wife and I both have iPhone 5's that are eligible for upgrades, but we want to upgrade one now and the other one in a few months. Is this possible? I had a bad T-mobile experience where one phone was upgraded and it kicked in as a new contract and they refused to let us upgrade the rest of our ph

Questions

 • Phone & Device Upgrades

681

1

0

0

What does "We're sorry. We can't unlock this device." mean??

It's an older iPhone 5, my mom uses on my account.Have the IME code, my account is paid in full & we own the phone. Filled out all the info correctly, and when I push submit. comes up with: We're sorry. We can't unlock this device.

Questions

 • Account Features

218

1

0

0

iPhone 5 to iPhone 6 trade in promo code does not work

Hello all,  I just received my promotion code in my e-mail (Ordered iphone 6 on 09/13/14, shipped out 09/15/14). And the promo code does not work online for trading in an iPhone 5. If it helps, I got the e-mail from att premier.  Does anyone else have this issue?

Questions

 • Wireless Account

3.3K

10

0

0

iPhone 5 Data Cellular Data Usage on WiFi

Not sure if others have run into this, but I recently received a text from AT&T stating that I was about to use all of my allocated data (IPhone 5) for the month. I found this odd as it was only the 3rd and I usually only use about 75% of my data in the entire month. I checked my usage on my account

Questions

 • Apple

10.6K

12

0

0

why was my order cancelled due to being unable to verify my information?

went through with placing an order for a refurbished iphone 5. wanted to start a new plan. put in all required information and everything went through just fine! 5 mins later i get an email saying my information couldnt be verified and that my order was canceled? HELP ME! why is this doing this onli

Questions

 • Wireless Account

1K

2

0

0

Is it possible to unlock lost iphone 5 from att?

hi , I saw an iphone 5 in the street months ago, is it possible to get unlocked?

Questions

 • Apple

3.4K

9

0

0

Trade-in value issue

So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "prom

Questions

 • Account Features

3.6K

26

0

0

FAMILY MAP & IPHONE 5 DOESN'T WORK!

I've used Family Map with my two daughters Iphone 4's for a few years and it has worked outstanding. We recently upgraded to Iphone 5's and now (for the past three months) have very rarely been able to locate the phones. Both have downloaded the Family Map app (as per the instructions). I'm lucky to

Questions

 • Apple

775

3

0

0

HD Voice for iPhone 5

Can I add HD Voice capability to an iPhone  5 by getting a new SIM card for it?When the iPhone 5 was first announced by Apple it noted that the iPhone 5 was HD Voice capable.  The problem was that AT&T did not have HD Voice at that time. I want to make my iPhone 5 HD Voice capable so I can use AT&T

Questions

 • Device Features

3.7K

28

0

0

How to securely erase an iPhone 5

I bought an iPhone 6S fro yesterday. Besides it, i also owned an iPhone 5 for 2 years. There is no need to keep two iPhones at once, so i will sell the old one to someone. However, before selling i want make sure everything being wiped on that phone. How can I erase my iPhone 5 securely that the buy

Questions

 • Apple

485

6

0

0

Microcell 3G Device.. STRANGE!

Issue: Microcell 3G Device dropping calls, not working, having to perform multiple reboots. Next step taken: Contacted my ISP (Windstream). They mentioned mobile number "xxx-xxx-xxxx" was causing an "issue". Very unclear.   The PROBLEM: ISP stated that mobile number "xxx-xxx-xxxx" was "bootin

Questions

 • 3G MicroCell™

805

10

0

0

Your IMEI number & device don't match

To whom it may concern: G'day! My workmate have lend/gave me his spare Iphone 5 locked with AT&T and I'm trying to unlock it in the device unlock portal. So far, my first four attempts has given me the same feedback with Subject: Your IMEI number & device don't match and, 1st line in the body: We ca

Questions

 • Apple

722

3

0

0

Accepted Solution

Official Solution

Migrate voicemail?

I currently have an iPhone 4 and am in the process of migrating to an iPhone 5. Is there a way to migrate the voicemails as well? My husband already migrated to his iPhone 5 and said all his voicemails were lost.

Questions

 • Apple

6.4K

9

0

0

Accepted Solution

Official Solution

Unlocking device iPhone 5 returns error: We're sorry. We can't unlock this device.

I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit

Questions

 • Apple

955

5

0

0

Accepted Solution

Official Solution

Question about return policy on new contract and phone.

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-60

Questions

 • Wireless Account

8K

9

0

0

Accepted Solution

Official Solution

iPhone 5 Data Consumption.

I've had my iPhone 5 with AT&T for nearly a week now and my data consumption has went off the roof, a little over a gig (1024 mb/1g) was used already. It doesn't seem right, I'm really worried because it's only been a week, I called AT&T and I wasn't getting anywhere with the late night people that

Questions

 • Apple

43.7K

22

0

0

Accepted Solution

Official Solution

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

Questions

 • Apple

453.1K

5.4K

Accepted Solution

Official Solution

Transferring Sim Card question?

Hello. My father just gave me his iphone 5, I have an phone 4. If i transfer my simcard to to the Iphone 5 does AT&T charge me for transferring my simcard? are there any fees for doing so? Additional info: Both phones are AT&T

Questions

 • Apple

1.4K

2

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0

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