Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (79)

Relevance

Accepted Solution

Official Solution

Refill Confusion

I added a $50 dollar refill card to my account on the 24th (the expiration date being the 26th), and while the account says it now has a balance of $50 it still shows the same expiration date and the only data on the account is from the 1G package that was added previously. I didn't see anything con

Questions

 • More AT&T PREPAID Discussions

2.3K

5

0

0

Accepted Solution

Official Solution

GoPhone usage in the UK

I have just arrived in the UK, and due to the hectic nature of my travel so far I forgot to set up my GoPhone for use in the UK before leaving the US. I cannot call any of the help lines AT&T offers on my $45 monthly GoPhone plan, so I am currently quite stuck. Is it possible to have calling from th

Questions

 • Phone & Device Upgrades

1.4K

1

0

0

Accepted Solution

Official Solution

What is it that triggers AT&T's "SmartPhone* data plan requirement?

I am a happy AT&T customer with the *cheapest* of cheap plans: strictly pay by the minute as I go.  There are simply no data in the plan.  My wife has the same plan on an older "flip phone" with a display roughly the size of a postage stamp; however, it will (sort of) access the web.  There is an em

Questions

 • Account Features

464

4

0

0

Accepted Solution

Official Solution

Closed

You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

Questions

 • More AT&T PREPAID Discussions

13.1K

26

0

Accepted Solution

Official Solution

How to keep my account alive?

I have a few questions about how to keep my Gophone account alive.1.If I have like $300 in my gophone account. There is a 90-day expiration date of my balance.  And I choose a $45 per month plan.     Will my account be gone while i kept using this plan?    I wonder the expiration date is renewed by

Questions

 • More AT&T PREPAID Discussions

569

1

0

0

Accepted Solution

Official Solution

Payment plans on new phone (Go Phone)

so I been a customer with AT&T go phone for over a year. About 2 if I'm correct and I was advised that after 6 months I could upgrade to a different phone. My question is am I able to get an iPhone 5c and instead of paying the full price can I make monthly payments? So if the phone is about 300 make

Questions

 • More AT&T PREPAID Discussions

678

1

0

0

Accepted Solution

Official Solution

Money taken out on Go Phone Account

So when I first got my At&t Go Phone, I had the $50/month plan. For some reason, At&t decided to charge me the $9.99/month fee for At&t Navigation. I went online to cancel it and it only gave me $9.66 back, so I had $49.67 on my account for the longest time. Then I added $100 and had $149.67, which

Questions

 • Wireless Billing

3.2K

7

0

0

Accepted Solution

Official Solution

Traveling to Mexico & Data Plan

Hello , I'm traveling to Mexico on April 6 and I was wondering since I have a gophone plan I pay 60$ a month ? If I'm there in Mexico will I be charged more if I call from Mexico to the US and does it use more data in Mexico... is there a special plan for go phones to not use so much data or not get

Questions

 • Network Coverage

6.6K

3

0

0

Accepted Solution

Official Solution

Can a amazon fire phone be used with a gophone sim card?

Can a amazon fire phone be used with a gophone sim card?

Questions

 • Android

986

1

0

0

Accepted Solution

Official Solution

Bad credit, go phone to regular service

If I have bad credit and start with Go phone service can I get a regular service contract at a lower deposit at a later date?

Questions

 • Wireless Account

954

1

0

0

Accepted Solution

Official Solution

Can I put my gophone number on hold

I am studying abroad for 4-6 months and want to know if I can put my gophone on hold so I don't lose my number

Questions

 • More AT&T PREPAID Discussions

5.6K

22

0

0

Accepted Solution

Official Solution

Unlimited data and Go Phones?

When will an unlimited data plan be added to mobile phone plans? I would really like for there to be a plan for unlimited internet for my phone thanks

Questions

 • Apple

1.5K

10

0

0

Accepted Solution

Official Solution

GoPhone plan cancellation

Hi,so i need to cancel my gophone 60$ plan.problem: im back in germany and the gophone sim has no service over here.so i cant get my temporary password via sms. so i cant login to cancel my plan.suggestions appreaciated!thanks

Questions

 • Online Account Access

1.4K

2

0

0

Accepted Solution

Official Solution

If a friend joins my MultiLine account, will her renew date will be changed?

I sent a request to a friend to help her out, her AT&T PREPAID rate renewal date is on the 3rd so she just recently paid hers. My AT&T PREPAID renewal date is the 18th so if she accepts the invite to the mutli line account with me is it going to mess her up?

Questions

 • More AT&T PREPAID Discussions

3.5K

4

0

0

Accepted Solution

Official Solution

Will my AT&T PREPAID service work in Asia?

I am going to Hong Kong for a week, I see the Asia plan is for calling TO countries in Asia, but I want to know if my AT&T PREPAID will work at all while IN Asia? Is there any way to allow it to connect to a network in HK?

Questions

 • More AT&T PREPAID Discussions

1.4K

1

0

0

Accepted Solution

Official Solution

Go Phone sim , no service...?

Could anyone tell me what will be shown on your display if there is no credit/money on your Go Phone account?  Do you still get network signals as usual (but unable to make phone calls etc.) or "no service"...?

Questions

 • More AT&T PREPAID Discussions

5.8K

5

0

0

Accepted Solution

Official Solution

Upgrading My 4s to iPhone 6s

I use a Go Phone plan using a 4s. Ive purchsed the iPhone 6s unlocked from Amazon. I should have it in a few days. How do I transfer the service to my new phone? Do I stop into AT&T for a Go Phone sim or can I do this online? Id rather not go the store if I dont have to.. ha ha.

Questions

 • Apple

733

2

0

0

Accepted Solution

Official Solution

What should I do?

I will go to the U.S this summer and spend the whole summer as a summer college student. And then I'll go back to China, then after a year, I will go to the U.S to study for more than three years. And I want to use AT&T's network this summer and later after I get to the U.S university. I have two qu

Questions

 • Wireless Account

564

4

0

0

Accepted Solution

Official Solution

Can i purchase an iphone 5c and use it with the gophone plan?

Questions

 • Apple

2.2K

3

0

0

Accepted Solution

Official Solution

Do AT&T postpaid devices get OTA firmware updates if you use it on a Go Phone plan?

Do AT&T carrier phones still get OTA firmware updates if they are used on an AT&T prepaid Go Phone Plan? Or do you need to be on AT&T postpaid in order to get the intended OTA updates for said phone?

Questions

 • Android

1K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.