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Can I unlock a phone within 15 days of upgrading and port-out?

Hi All, I recently upgraded my 2 phones from iphone 5 to iphone 6 by extending my contract for 2 years. I have been with ATT for 4 years. One iphone 6 was upgraded 20 days ago, the another one was upgraded 7 days ago. If I now port these 2 numbers to another carrier, will I got ETF charged for both

Questions

 • Wireless Billing

1.6K

12

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BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

 • Wireless Account

547

1

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ETF if I'm leaving a family plan to open my own acct?

Quick question - and will try to keep it as simple as possible. I'm currently still on my mom's family plan. I'm now looking to breakaway and open my own account with AT&T as I finally have settled into the real world with a career post graduation. However, my line's current contract on my mom's pla

Questions

 • Wireless Account

804

1

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WHAT IS EARLY TERMINATION FEE. CAN I USE IT TO UNLOCK PHONE

purchased an Iphone 5 that is still under contract. can I pay the early termination fee and have the phone unlocked

Questions

 • Apple

811

1

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Early Termination Fees

So about three months ago I moved in with two roommates and we all said we were gonna be there for a few years. So, being we were all in school, I called up ATT and got us the internet in my name. I bundled it with TV because why not, they wanted tv and so did I. Then about two weeks ago, they both

Questions

 • AT&T Internet Security

3.3K

2

0

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Strategy to Cancel ATT Grandfathered Plan at Start of Cycle

Rather than wait on hold for hours, I'm hopeful that someone here may have the answer. I'm on ATT's original grandfathered unlimited plan.  My month ended on April 20th and I am about to receive my bill with the price increase, freeing me from my contract.   However, I understand that ATT does not p

Questions

 • Wireless Account

930

6

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Will I have to pay an ETF??

My two year contract started on July 5th, 2013 and doesn't end until July 5th, 2015. I checked our wireless account and it says that I am eligible for AT&T Next although my two year contract doesn't end until next year. I was planning on switching to Next anyways. So does this mean that I could get

Questions

 • Wireless Account

1.5K

5

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Canceling a Line

I have 2 lines on my account. The second line is my grandson but he’s deciding to get his own phone service. I want to cancel his line but I don’t know how much the fees will be. I know he thought about upgrading but to pay it off I owe $325. So if I cancel his line will I have to pay the 325 upfron

Questions

 • Wireless Account

307

2

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Do I still have to pay an ETF when switching from a normal 2 year plan to AT&T NEXT?

Like I said in my previous forum, I had this whole problem of me just screwing myslef over and switching plans mindlessly withing the span of two days. Only because of my own selfishness. I already know that canceling a NEXT plan makes you pay the rest of the phones unpaid bill. But now for sure I'm

Questions

 • Wireless Billing

1.1K

1

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Question about my Uverse TV contract

I have a contract with Uverse TV untill october 2017 ....if i switch to DIRECTV.. Will at&t let me out of my Uverse contract?

Questions

 • U-verse TV Account

952

3

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Official Solution

How much is my Early Termination Fee?

What r the early termination fees. I have two lines now one is month to month the other is up n August. I am goin to join plan with my son for cheaper bill. Is it worth it to cancel now.

Questions

 • Wireless Billing

5K

4

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Question about canceling unlimited data plan and switching to Mobile Share

I received an email regarding an increase to the cost of my unlimited data plan which stated that if I choose to terminate, the early termination fee will be waived. If I choose to cancel my unlimited data plan and the early termination fee is waived, can I move to a mobile share plan? If I move to

Questions

 • Wireless Account

5.7K

22

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Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

 • Phone & Device Upgrades

291

1

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The stories about AT&T ripping people off and being liars are true.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Questions

 • Wireless Billing

1.3K

4

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ETF if I move?

I am considering dropping Comcast for ATT Uverse and the plan (TV/Internet Bundle) has a 2-year agreement.  If I end up moving before the 2 years is up and my new place cannot get ATT service, will ATT waive the ETF??

Questions

 • U-verse TV Account

2.8K

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Question about Terminating Contract and upgrading

Hi, if I terminate my 2 year contract with my current smartphone and pay my ETF, can I upgrade to a new 2 year contract on the same day? Or is there a wait period? Oh and will I still have my unlimited data if I terminate my contract?

Questions

 • Wireless Account

1.2K

12

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At&t won't allow me to return a new device

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Questions

 • Wireless Billing

4.3K

3

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Why should I pay an ETF for cancelling poor quality AT&T internet service within 90 days?

I'm a longtime five cell phone ATT customer who moved into a new home. We added Direct TV and internet. The installer apologized for the poor signal quality of the DSL which barely registered above 1.2. His supervisor called me later to say he noticed the poor signal and wanted also to apologize but

Questions

 • AT&T Internet Account

161

1

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Trying to undesrtand why I got denied reimbursement for switching to ATT from Sprint.

I submitted all the documents and I thought everything was correct.  I received a letter in the mail from ATT saying that my submission was denied because there was no ETF or EIP on the bill.  Upon looking at my final sprint bill, all I could find was a "Total Lease Amount Due" for the phones that I

Questions

 • Wireless Billing

68

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Service & Billing Issues

I had been a happy AT&T customer for over 9 years until it started to fall apart 1.5 years ago when I switch to iPhone 5. I started to experience missed calls, dropped connection, messaging issues. At least 3 visits to AT&T store and 2 visits to Apple didn't resolve the issues. I had no choice but t

Questions

 • Wireless Billing

316

4

0

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