Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (24)

Relevance
App Restored--Clearing the Keypad Error Message

Thank you so much for your patience!  The mobile and web apps have been restored to full functionality.     If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and h

Questions

 • Device Troubleshooting

1.4K

8

0

0

I am receiving an error message we are unable to complete your call at this time please try again la

Why am I receiving the message that "we are unable to complete your call at this time please try your call again later, message 12 switch 426"? I know that I am not blocked because I call from another phone and received the same message.

Questions

 • Android

1.2K

0

0

0

U-verse App Favorites Failures

    When I try to mark shows or channels as favorites after selecting them from the guide I get image 3. It includes the error message and an exclamation mark (!) in the star (⭐️) that follows the title.    My Favorites sort should look like Image 2, however, after returning to

Questions

 • Watching U-verse TV

229

1

0

0

Cannot unlock Iphone 6

Have an older phone, paid off, that I am attempting to use while in Hong Kong, insert sim card and it states,"SIM not supported" When I attempted to unlock through the ATT website I received an error stating that the IMEI was wrong...please advise.

Questions

 • Apple

123

1

0

0

LG G3 (D850) – McAfee Error after Marshmallow Upgrade

Hi Everyone!   We’ve had several customers talk to us about their device receiving a McAfee PIN error message once they’ve upgraded their phone to Android 6.0 (Marshmallow). You’ll know this applies to you if your phone states “If your LG phone has locked, please enter your MMS pin to proceed”

Questions

 • Android

8.3K

3

0

0

Error OR-DVASA2-01 when trying to buy something in an app

When I try to use AT&T billing as a payment option within an app, I get this error message each time. It doesn't matter what app it is, I can't buy anything. Other times I get a OR-DVASA2-02 error message and it says that my account isn't eligible for mobile payment services.

Questions

 • Wireless Billing

1.6K

2

0

Fixing "ERR: Alarm was not sent to AT&T" message

We've had a message for 3 days on our main Digital Life keypad saying "ERR: Alarm was not sent to AT&T". We could not clear the message. Yesterday we called the customer service number at 1-855-288-2727 four times, waited on hold for about 45 minutes on each call, and could not get through. This aft

Questions

 • Device Troubleshooting

2.2K

2

0

0

Unlock

I’m attempting to unlock an At&t phone which I own.  I’m being told the account belongs to another line.  I paid off the old balance on the account, and then purchased a 30 day prepaid sim plan.  What do I need to do to unlock this phone?  I attempted to do so online, but I get an error message.  Wh

Questions

 • Android

103

1

0

0

Unlock phone request - upgrade error message- replacement refurbished phone

I am trying to unlock a phone that was paid off months ago.  My ATT account is closed and paid off (actually, I'm due a balance) over a month ago.  When I try to use the unlock device webpage, I get a message saying that I recently upgraded and need to wait 14 days.  I initially got this message a f

Questions

 • Samsung

165

1

0

0

Getting Error message ""This set top box does not match the account settings"

Have had uverse tv service since early Sep. Last night when we turned on 1 of the tvs, we got this message: "This set top box does not match the account settings".  What in the world does that mean and why would that start out of no where?

Questions

 • Watching U-verse TV

979

4

0

0

this set top box does not match the account settings... cant get receiver to work

ordered a new wireless receiver by mail. I keep getting message: "this set top box does not match the account settings" help please!

Questions

 • U-verse TV Equipment

802

2

0

0

GoPhone activated but website says otherwise

Yes,I just recieved my AT&T Nokia Lumia 520 GoPhone and I activated it according to the instructions. Unfortunatley, when I go online to add airtime, the website says the number isn't valid. When I dial 611 from my GoPhone, I get the same error message. I called AT&T customer support and got nowhere

Questions

 • More AT&T PREPAID Discussions

231

3

0

0

“the configuration for your iPhone could not....” error message after update

I woke up this morning with the “the configuration for your iPhone could not be downloaded from Apache Corporation. cancelled” I’m not sure what happened here. I saw you reply to someone else with a similar issue about a hard reset, I tried that and it didn’t work. I tried to disconnect from my WiFi

Questions

 • Apple

98

1

0

0

Call protect

I just tried to turn on "Call Protect" and the error message was that it was not working and to try again later.  How long has it been down.  I don't want to waste time going back and back if it has not been working for a long time and unlikely to work any time soon.

Questions

 • AT&T Phone Account

138

0

0

0

Cooking Channel error on Uverse

Hello!I'm noticing that whenever I watch Cooking Channel (channel 456) on Uverse 200, the channel cuts out and it's like the DVR receiver turns off and on. There is an error message that comes up, but it flashes by so quickly, I'm unsure of what it says. This is the only channel it happens on. The T

Questions

 • Watching U-verse TV

236

9

0

0

Adding receiver gets error message

I have (3) receivers. Wireless. The U-Verse App shows (2) receivers. When I try and add the other receiver I receive an error message '... cannot communicate with server...error 3000'CS has no clue as to why. It's absolutely a please to speak with a tech that has a reply. 'I don't know' and that's i

Questions

 • U-verse TV Equipment

342

4

0

0

Family Map App not Connecting

I purchased a month of Family App and every time I try to “Activate” it I get an error message that says “Oops. Something went wrong? Please try again.”  I’ve restarted the app, deleted and downloaded it again, logged outta and re-logged in to the AppStore, and done a hard reset on my phone but stil

Questions

 • Tones, Games, Videos, More...

198

0

0

0

Error message for past 2 days when i go to CHANGE MY PLAN page

I need to change my plan, compare plans and then select, but i can never get to this screen because when i click the LINK it says ERROR for past 2 days. I noticed this forum had the same issue posted in 2018 and they had to PM the person. I have been on the HELP line and they told me to go to the CH

Questions

 • Online Account Access

95

0

0

0

Phone has stopped working???

My phone won't send or recieve text messages, or call anyone. When I attempt to call people, it says "Error performing request: No Network Service". However, I have full bars (airplane mode is off). I have attempted restarting it to no avail, and the only way it says I can get help is by calling som

Questions

 • Apple

446

5

0

0

Can’t use third party apps on my Roku, even though I am a ATT Uverse subscriber.

I am an ATT U-verse subscriber. Anytime I try to use any third party apps on my Roku (such as The Food Network or TBS), I am told that “The content is only available to viewers who receive the channel as part of their paid TV subscription”. I do pay for these channels, and I get the on my cable TV,

Questions

 • Watching U-verse TV

327

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.