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AT&T Account Automatically Reactivated and I was billed without knowing.

On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

Questions

 • AT&T Internet Account

232

1

0

0

Issue Editing DL Programs

Hi All! Is anyone else having issues editing  Digital Life program times? I've been looking forward to the summer and the longer daylight times. I have the energy and door package with DL and as the sun is setting later and later I have been wanting to change my programs to later on times for the li

Questions

 • Apps & Programs

329

1

0

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

 • Wireless Account

14

1

0

Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

 • Apple

6

1

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

18

1

0

One Time Verification code not working for BYOD web ordering

I am trying to place order online on AT&T site for BYOD option to get SIM card for porting from another carrier. When placing order the verification code got on a active phone with ATT is not accepted and the transaction errors as shown below  

Questions

 • Wireless Account

6

0

0

Galaxy S7 Unlock Not Found!

I recently purchased a Galaxy S7 off Ebay that is locked to ATT. The phone looks brand new, and I doubt it was ever used because it is in the original plastic film still. I am not currently an ATT customer, so I tried to unlock on the portal by entering my IMEI code and selecting that I am not a cus

Questions

 • Android

504

5

0

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

15

1

0

GoPhone Unlocking Device Error

So I decided to change phone companies due to finacial reasons and tried to send in a unlock device rquest. However, I was responded with "Your device is currently active on another AT&T customer’s account." I tried using all four emails I had to see if any one of them would be correct, even using t

Questions

 • Android

144

1

0

0

Activating an insurance replacement

I just received a replacement for the iPhone 7 Plus that got lost/stolen. I reactivated my service from when I had locked it and have been trying to get my new device activated with a cell signal. I followed all of the steps on the AT&T website, including entering the IMEI and ICCID numbers for the

Questions

 • Apple

239

1

0

0

IP Block Removal - Response

Hello - We have a brand new IP for our dedicated server. ATT has blocked it. No spam has been sent from this new IP and clearly it's on no black lists. Several security measures are in place, and all sofware updates automatically. This dedicated server does not provide mail services to the masses

Questions

 • AT&T Internet Email & Security

10

4

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

28

2

0

Contract Ended, Want S4 Unlocked

My contract just ended and I want my phone unlocked.  I went to the unlock page and entered IMEI #, but don't know what "Request Number" is.  Plaese advise.

Questions

 • Android

427

3

0

0

Repeated intermittent "Jump" messages

I'm getting the "Jump" alert messages when viewing content at an earlier point in the program which is still being recorded. Pressing pause, then resuming any viewed program can result in the error message. This has been a frequent, intermittent occurrence, and has continued for weeks, possibly mont

Questions

 • U-verse TV Equipment

813

12

0

0

Homebase won't connect wirelessly to Surface

We have a device that won't connect to our homebase.  Someone suggested checking the firmware on the router to see if it's up to date.  The instructions on the bottom say to go to  http://att.homebase but that site is no longer valid.  Any ideas where to go for updates?

Questions

 • Other Phones & Devices

6

2

0

Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

 • Data & Messaging Features, Internet Tethering

22

4

Unable to Access Voicemail on IPHONE 6 PLUS

I am unable to access my voicemail, my entire list of saved voicemails have disappeared. I have went through and done airplane mode and switched back on, didn't work, I have reset my network settings multiple times, still gone. I can't even call when dialing 1 on my phone, I have absolutely no acces

Questions

 • Apple

18

1

0

prepaid log in

i can never log into my prepaid account. i always get an error that the information is invalid or the system has an error. i know that my password is correct because every time i try to change it, it says i cannot change it to my current, existing password.

Questions

 • Account & Usage

20

2

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Questions

 • Samsung

826

3

0

0

Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

Questions

 • Wireless Account

9

0

0

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