Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (46)

Relevance

Accepted Solution

Official Solution

For U-verse Internet 25 o 50 - Which cable they would use?

We were told around 3 months ago that we're eligible to U-verse Internet 25 & 50 plus U-verse TV. My question is: How is going to be installed the service? Are they going to use CAT5, CAT5e or Coax wires? I'm also hesitant because I'm not sure if they will run U-verse Internet & U-verse TV over the

Questions

 • AT&T Internet Equipment

915

1

0

0

Accepted Solution

Official Solution

Can I buy equipment at BesyBuy and save fees?

I'm charged $7.00 a month for equipment .. can I buy this equipment at say Best Buy and save myself some money?

Questions

 • AT&T Internet Account

1.7K

1

0

0

Accepted Solution

Official Solution

Returning Equipment Denied by UPS Store

I had internet only and recently cancelled service.  I took the router and box (shell) to the UPS store and the person would not send it stating that the AT&T Router was actually owned by me.  He also said that the shell didn't have a battery in it, so he couldn't send that either.  He said this was

Questions

 • AT&T Internet Account

1.9K

1

0

0

Accepted Solution

Official Solution

I found old receivers in a box from when I moved several years ago

clearly - I wont get any money back - so can I just pitch them?

Questions

 • U-verse TV Equipment

1.3K

6

0

0

Accepted Solution

Official Solution

How to Return AT&T Modem?

We cancelled our internet service and Gerald the AT&T csr told me that I needed to return the router to AT&T. He stated that the instructions were easy to find on the internet. Well, I searched the internet and received tons of different opinions, advice, people complaining about being charged for u

Questions

 • AT&T Internet Equipment

34.6K

13

Accepted Solution

Official Solution

Closed

How to Return U-verse Equipment?

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Questions

 • AT&T Internet Equipment

264K

6

0

0

Accepted Solution

Official Solution

Return uverse equipment

I have been trying for months now to return my uverse equipment. I live over an hour away from a ups drop off, where they box it for you. So I was told they would mail me a box and I could mail it back, I never got the box and have called 5 times and still nothing. I have asked for a label where i c

Questions

 • AT&T Internet Equipment

1.9K

1

0

0

Accepted Solution

Official Solution

Return Battery Backup with Old Bad RG?

Old modem (RG?) went bad (Model 3801HGV) AT&T sent a replacement which I installed and everything's fine. BUT the printed instructions say to return the old power cord with the old Wi-Fi Gateway Modem. PROBLEM: there is no old power cord. The old modem was plugged directly into a Belkin Battery Back

Questions

 • U-verse TV Equipment

1.1K

1

0

0

Accepted Solution

What are some equipment upgrade options

I have internet 50 plan, and have tons of WiFi devices and plan on getting a NAS.  I currently have a Arris BGW210-700 and currently see modems/routers on sale. Im looking for more features and future upgradability and something that can handle multiple devices. I currently looking at:Netgear Nighth

Questions

 • AT&T Internet Equipment

161

2

0

0

Official Solution

Where can I find a diagram showing components of fiber network?

I requested fiber service when I discovered it was available. I asked about it after an AT&T U-verse Field Ops tech knocked on my door a few days ago to ask for access to our yard to help install for someone else in the neighborhood (I thought our account settings limited information AT&T can share

Questions

 • AT&T Fiber Equipment

13.2K

13

0

Units not listed on ATT Map for Uverse TV

We have tried to contact At&t regarding an availability of uverse service issue for our property.  The site was built in 2013.  Some of our units onsite can receive service however some of them cannot.  We have current residents who are listed and some that are not.  Building 2 is not listed at all

Questions

 • U-verse TV Equipment

329

1

0

0

Non-Returned Receiver Fee - Devices have been returned.

I have two Non-Returned Receiver fees, both $150 on my account. I have since returned both devices and have the paperwork to prove it. I also received an email saying the equipment was received. TV service was cancelled August 17th - Equipment brought to UPS for return Sept 28th. So I did miss the 2

Questions

 • AT&T Internet Equipment

444

2

0

0

SEPTIC DRAIN FILL DAMAGE BY AT&T NEEDS TO BE FIXED RIGHT AWAY. IT IS NOW DAY 22.

Please read all my previous post to understand what this is about. Since my last post AT&T and Sedgewick claims management decided, that they would like to pay to have my Septic damage escavated, meaning they want the septic company that i hire to dig up my septic drain field to see a damaged pi

Questions

 • 2016

51

0

0

0

Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

 • AT&T Fiber Equipment

1.6K

0

0

0

How do I reverse - ATT UVERSE and AFNI debt collectors ruining my credit

I received 160.00 bill from a debt collector AFNI for an ATT account in Katy Texas, which I closed out around November 2013. I have had nothing but trouble with billing since day one. I signed up with my Cingular/ATT cell phone number which I have had over 10 years Yet not one call until a debt coll

Questions

 • AT&T Internet Account

518

3

0

0

Unable to Add Equipment from ATT.COM web site

I am trying to add equipment to my UVerse plan and the ATT.COM web site just keeps reloading these three pages endlessly:https://www.att.com/shop/myuverse/referrals.html?referral_app_id=myatt&actionType=AddReceiverhttps://www.att.com/shop/myuverse/referrals.htmlhttps://www.att.com/shop/myuverse/dash

Questions

 • U-verse TV Account

195

1

0

0

Service still slow after tech installed new router/modem, Legacy ?

Dec. 15 our DSL Broadband Service became very slow and kept disconnecting. Resetting provided only temporary improvement. Contacting Customer Service has been time consuming and fruitless effort. At this time I have invested at least 10 hours in just talking to your Customer Service Phone and Chat R

Questions

 • AT&T Internet Equipment

1.8K

21

0

Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and

Questions

 • AT&T Internet Plans

450

3

0

0

ATT will not provide address to return equipment to disabled senior citizen who is home bound

ATT will not provide an address to return equipment.UPS has asked ATT for a 3 way call to help get a pick up at my door, ATT refused the 3 way call. I have no way to return the equipment other than by USPS and can not get an address.Need an address, USPS will pick up at disability mailbox at the doo

Questions

 • AT&T Internet Equipment

317

4

0

0

ISB7000 replacement

I have had a lot of problems over the last 2 years with uverse, but the first 5 years before that were great.  I think I've almost gotten all of my problems fixed.This is my most recent problem. I have an ISB7000 wired stb, that has a problem where it shuts down and the only way to reboot is to disc

Questions

 • U-verse TV Equipment

816

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.