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Who do I get in contact with about a horrible customer service experience?

Who do I get in contact with about a horrible customer service experience? I called to get my internet moved into my new place and was placed on hold several times with no warning what so ever. Then when the man finally came back, he told me he was going to put me back on hold while he waited for my

Questions

 • AT&T Internet Account

6.2K

14

0

Official Solution

Please unlock my phone!!! Weird policy!

I have bought a sim-free iphone 8plus from a retailer and it is supposed to be a gift to my dad. To make sure it works properly, I used my ATT prepaid sim card to activate it for a check. However, it was found that the iphone has been locked by ATT when my father tried to use it with his sim card. M

Questions

 • Apple

394

7

0

0

Wireless Bill

My frustration with AT&T continues to grow. The in home sales person who signed us up to switch out wireless was a scam artist. She promised us $150 a month for 2 lines and a BOGO for the IPhone 11. Just got our bill. We have had this service for a month and 6 days and get ready for this. Been charg

Questions

 • Wireless Billing

95

1

0

0

Poor service in my new home

I have been an AT&T customer for over 20 years. I was with two other companies back in the 90's that AT&T purchased so I have never been with anyone else.We have recently moved to North Carolina and I live in the Goldsboro area. AT&T service is fine as it is on my street. Once you get into the house

Questions

 • Wireless Account

1.8K

4

0

0

Switcher Program is a SCAM and a LIE

Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer ser

Questions

 • Wireless Billing

2.1K

16

0

At&t giving me the run around over $25 a month.

I have been an At&t customer for over 5 years on a family plan with my parents.  Recently, I was finally eligible to upgrade my phone and did so.  About a week prior to this, my parents decided to take advantage of the new pricing plans and switched us all to the 10GB data plan for 5 phones.  Saved

Questions

 • Wireless Billing

495

4

0

0

Disgusted

Am I the only AT&T customer who has been lied to and mislead about their service and what I was "supposed to receive? I switched from Sprint, mistake one, and got new phones which were supposed to be used since our numbers were to be ported in. Yeah, right. Had to go to another store where THAT mist

Questions

 • Wireless Account

138

1

0

0

Why doesn't AT&T want me anymore?

I have been a loyal AT&T customer for over 35 years through landlines, mobile phones, TV, private business and even AT&T physical equipment. Now it seems they don't want me as a customer.Recently, I put my account on suspend because I was out of town for over a month. My bill before approx. $182. I

Questions

 • U-verse TV Account

368

4

0

Can't get fraudulent charges off of my account and At&t will do nothing to help me

I recently saw that my phone bill was over $1600. (It is usually around $120). I called AT&T and found out that someone had gone into a local store and purchased 5 new Iphone XS plus on installment plans using my account information. 5 days later they went into the same store and purchased 5 mor

Questions

 • Wireless Account

227

2

0

0

No coverage along route 66

Let me repeat that. There is no coverage along route 66 from Kingman, AZ to the Grand Canyon Cavrans. This anoyes me like crazy. Never would I thought I would have gotten a job in peach springs. but i did. I now work fot the Hualapai Tribe but live in Kingman which is about a 45 minute drive. My cov

Questions

 • Network Coverage

704

1

0

0

Long time U-verse customer (7+years) extremely disappointed wit U-verse service

We have had Att U-Verse for over 7 years. the first few years were great and then back in 2009, the problems started. In Sept/Oct of 2009, our phone line would die intermittently until in Dec 09, when it completely died.  ATT sent out a technician twice to correct the problem. The "problem" the firs

Questions

 • U-verse TV Account

374

1

0

0

Shocked at treatment after assumption of responsibility!

A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things to say. Turns out I had only been treated decently because my ex wife had the account in her name si

Questions

 • Wireless Billing

281

1

0

0

Very disappointed with U-verse TV

I'm very disappointed that I can't see more than one HD channel at a time in my house!!!! The did not tell me that i could only one when i signed up!!!!!!!!!!!!!!!

Questions

 • Watching U-verse TV

352

3

0

0

I switched from AT&T DSL to U-Verse, and now can't send or receive email on my account

I spent almost an hour with an AT&T tech trying to get access to my email again. No luck. What gives? It was working fine before I switched, it works fine on any other wifi area; resturants, libraries, hotels, just not at my residence. This is unacceptable and I'd like it fixed.The tech said the iss

Questions

 • AT&T Internet Installation

336

2

0

0

Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Questions

 • Wireless Billing

1.4K

2

0

0

Horrible Service!!

We were moving to a new house and had scheduled our appointment the morning of the move so that we could have the wifi up and running the same day of the move.  This is extremely important as our baby's video monitor is powered by wifi and without it it does not work.  This is why we scheduled when

Questions

 • AT&T Fiber Installation

216

1

0

0

Does ATT Stand Behind Their Commitments

Hello. I'm on with customer service for now the 4th time. My device errantly oversubscribed my monthly usage. I have been told by 3 diff agents, after they changed my current plan, that my monthly data usage would be reset with the plan changed. It seems, that my plans were changed, and my issue not

Questions

 • Wireless Account

295

15

0

0

AT&T not only lied to me repeatedly but ruined my credit too.

THIS IS VERY LONG SO BEAR WITH ME....    So I had an iPhone 6s that I had had for about 2 years that finally stopped working in the beginning of May. I figured since I had a new, better job I would treat myself to a new phone. I chose AT&T because the BOGO iPhone promotion and the fact that I wanted

Questions

 • Wireless Account

770

2

0

Poor business practice not to credit my account

I spent about 35 minutes today talking with customer service regarding my phone bill.  My wife and I were paying over $200 a month for our two phone lines.  When we researched the issue we discovered that an international data plan was left on the bill for several months, even though we requested ca

Questions

 • Wireless Billing

573

5

0

0

Expired card. So disappointed. Time to switch?

I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year!  I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.I am so

Questions

 • Wireless Account

368

3

0

0

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