
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
now I don't have anything to communicate with, and not to receive calls either, my concern lays on the fact the device was not insured, and also I was barely on the fourth installment, so I know I have to pay off the phone anyways, there is another fact whoever it is the thief, probably is using my
Questions
•
Device Features
Accepted Solution
Official Solution
Hi there, i bought a factory unlocked at&t m8 and i'm using it abroad ( not in the us ) i want to update it using RUU but i'm afraid that ruu will lock my device's sim, can anyone here answer my question? thanks
Questions
•
Android
Accepted Solution
Official Solution
I requested online the unlocking code from AT&T. After two buisness days I checked the staus and it said I was approved. However they never sent the email with the code. Can I be sent the code and instructions here. thanks.
Questions
•
Apple
Accepted Solution
Official Solution
We’re updating the way that you connect your AT&T Yahoo Mail to your BlackBerry device in December 2018. You’re impacted if you use Blackberry 10, BlackBerry 7 or earlier devices. What this means for you You may be asked to sign in again to your AT&T Yahoo Mail account and may need
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
So, With the Installment Plan when you Pay 75.00 a month for 30 months ..If You Lose Or Break the phone can You Cancel the Payments and send them the phone back if it Gets broken badly? ..And If You can't make a Payment In time what happens?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Learn If Your Device Will Work After the 3G Change One question we see often is, "will my device work on AT&T's prepaid network?" This question is even more important given the sunset of 3G. Below you'll find information on how to check if your device will work on AT&T's 4G or 5G service.&n
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
You Are The Firewall Do pop-ups show up on your home screen? What about spam ads? These can be a pain! Although AT&T and the device manufacturer are always doing our best to keep your devices updated with the latest security improvements, we can’t prevent it all. Wi
Questions
•
Device Features
Accepted Solution
Official Solution
There are many things that can impact your streaming experience like: The environment of your streaming device. Your internet plan. The type of connection you use to access the internet (Wired or Wi-Fi). The location and environment of the modem. You will find some simple solut
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
hey,I bought my galaxy s4 used in the U.S. and I thought the sim would be unlocked. Now I am not a resident of the U.S. anymore and I have never had an AT&T card before. I asked for a unlock code but my request got refused. Why did it get refused, why am I not allowed to unlock my phone?
Questions
•
Samsung
Accepted Solution
Official Solution
Does it come with an activated plan or do I have to take it to the local store after receiving it?
Questions
•
Samsung
Accepted Solution
Official Solution
So just like the title states, I have an odd problem that nobody can seem to solve. I have called both carriers to no avail, completed the unlock form (nothing yet), and am at my wits end as far as knowing what to do next. I bought this device under a carrier financing agreement through Verizon, but
Questions
•
Wireless Account
Accepted Solution
Official Solution
Learn about water-resistant ratings and what they mean It’s the age-old question, “Is my phone waterproof?” The short answer is not exactly. Most recent devices are water-resistant. This means your device can survive short dips in the tub and are safe from splashes of wa
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim. If you are thinking, "I wish I would have enrolled when
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
If I purchase a phone from someone on an AT&T plan, and they have not yet paid off the device, can I just pop out the AT&T sim and pop in my ST sim and it work?
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
My mother recently gave me her old phone and I factory reset it completely without thinking and now it's saying since it was reset that now it needs her email that was previously synced to the device and she can't remember the email nor password used, what can I do to get into this phone and be able
Questions
•
Android
Accepted Solution
Official Solution
Can a GoPhone be used on a regular post paid account?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I have purchased iPhone 6 plus from ATT online thru preorder. I would like to get iPhone 6 and return the iPhone 6 plus. The 6 plus is not opened yet and planing to go to ATT store tomorrow. They will accept this return? Will I be charged anything?
Questions
•
Apple
Accepted Solution
Official Solution
Text Messaging (MMS) - Photo attachments - Quick Fixes Sending and receiving text messages with pictures or video (MMS) attachments is a basic function. However, with so much diversity with devices it can be a challenge to understand how your new AT&T device handles MMS messaging. A
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
If you purchased your phone online, you may need to activate your new phone and SIM card before use. Below we have helpful tips to make this an easy process. Once you are done activating your device, you can log in to your myAT&T account where you can check information like billing, features, u
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am waiting 5 days and it does not change the current unlock status, what can I do?
Questions
•
Android