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I call att today about my U-verse service I was disrespected by agents and mangers. I have never Experiience such disrespect I felt a shame by the way some agents and mangers spoke to me. The experience was the worst I ever had with AT&T. I had surgery 2 weeks ago I had to pay out of pocket with

Questions

 • U-verse TV Account

171

2

0

0

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Questions

 • AT&T Internet Account

216

1

0

0

Customer Service

I have to vent a little bit here.  I have been a loyal AT&T customer now for about 7 years.  Never thought about switching.  Generally happy with service.  That was until this year though.  I recently made a big move with my family and we still had cell numbers with our old area code.  I figured sin

Questions

 • Wireless Account

322

3

0

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They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

Questions

 • U-verse TV Account

278

1

0

0

Does ATT have a moral compass?

So I initially got a internet/phone pkg bundle with ATT b/c I was paying $140 month with another major co. I wanted a cheaper bill and told the sales woman who was great that I wold infer about getting tv services possibly b4 installation date. A few weeks later b4 installation I talked to a sales g

Questions

 • U-verse TV Account

314

1

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

491

9

0

0

AT&T Lifer!!

Couldn't wait to share what exceptional customer service I got tonight. I chatted with three representatives on AT&T's live support tonight and they were all outstanding. I am so happy with the customer service I received, I don't forsee ever leaving AT&T. They made a huge difference to me today. Ha

Questions

 • Wireless Billing

328

2

0

0

Please Consider: Lifetime contract with Free ATT NEXT upgrades

Hi.I know this is a long shot but i was thinking for people like me that love the online support and how much you can edit stuff on my account.  i was thinking of a great promotion:  customers can sign a lifetime contact with ATT and be a lifetime customer. And as gift we get free NEXT upgrades with

Questions

 • Account Features

287

5

0

0

WORST EXPERIENCE EVER...and it get's worse...SOMEONE HELP! #ATT #UVERSE #DIRECTV #CUSTOMERSERVICE

Hello,             I am writing you with much frustration. I would like to apologize up front, for not only the length of this post, but- it's informality. Once you finish reading, you will understand why I'm just way too exhausted to correct everything..This is a chronological account of my dealing

Questions

 • U-verse TV Account

713

2

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

 • Wireless Account

701

3

0

Bill for DSL rises EVERY month for 4 months

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just to end up where we started!  All the time I'm staring at a pop-up offer from AT&T that is cheaper for double the speed than what I am paying....for s

Questions

 • AT&T Internet Account

784

2

0

2 payments made for one line..

Why can’t one of the payments be used for the next month?

Questions

 • Account & Usage

380

1

0

0

Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

Questions

 • AT&T Internet Plans

236

1

0

0

Worst Customer Service Experience Of My Life…TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • AT&T Fiber Installation

297

1

0

0

Does AT&T Really Care About Your Online Security?

Does AT&T really care about your online security? I don't think so.Look at the myAT&T Login Dialog image below.  Notice that the "Save ID" checkbox is CHECKED by default.   This means that *IF* you don't want your ID saved, you have to un-check the "Save ID" checkbox.This makes it

Questions

 • AT&T Internet Email & Security

217

4

0

0

Your request to unlock an AT&T device was not approved

I've been a gophone customer for over 3 years. I would like to unlock my iphone. But my request to unlock my iphone was denied. The email says "We can't complete your request at this time because the device hasn't had active paid service for at least six months." I've had the same gophone account /

Questions

 • More AT&T PREPAID Discussions

678

5

0

0

AT&T Horrible Customer Service...

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolution. But hey, I get to keep my old iPhone with a brand new 12 month AT&T Next contract! Talk about getting the "next'" phone. Let me give you a breakd

Questions

 • Wireless Account

1.6K

8

0

Closed

Why is AT&T refusing to honor so many agreements?

I just searched "Customer Retention not being Honored" here in the forums and I got over 100,000 YES one hundred thousand hits for threads. A similar search on Google gleaned over 1mill pages.   WHAT ARE YOUR POLICIES?   have spent over 10 hours on phone, and in hat/email with so many

Questions

 • U-verse TV Account

346

9

0

6 ATTEMPTS TO UNLOCK MY DECEASED HUSBAND'S PHONE DENIED

I have made over 22 calls to AT&T to straighten out my billing since my husband died on July 18, 2016. After 14 calls, Customer Service finally did the transfer of billing responsibility to my Name. We had deactivated his phone number on our wireless bill the week after he died to save money. I took

Questions

 • Other Phones & Devices

1.9K

5

0

0

Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to. I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong. I guess I'll

Questions

 • U-verse TV Account

116

1

0

0

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