Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.1K)

Relevance

Accepted Solution

Official Solution

Need to cancel service, or remove a line from your account?

We hate to see you go, but we're here to assist you. For a line of service, tablet, or wearable, here are a few things to consider: Have an installment plan - Any unpaid installment balance is due on your next bill when you cancel service for the tablet or wearable linked to the plan. Learn h

Questions

273

1

0

Accepted Solution

Official Solution

Can I watch DVR recordongs on my mobile device?

Can I watch Dvr recordings on my mobile device?

Questions

486

1

0

0

Accepted Solution

Official Solution

Simultaneous Power on/off not working

Hi; Have STB, Vizo TV, Onkyo receiver (on AUX) all programmed into Standard Remote Control and working properly, except for the power on/off simultaneously function.  When I add the receiver to the power on/off simultaneously list, the TV is erased from the list (ie. ATT button then power now contro

Questions

2.3K

3

0

0

Accepted Solution

Official Solution

Total Home DVR suddenly not Total Home

My Total HOme DVR is no longer Total HOme - I can access the recordings from the TV the DVR is hooked up to but when I try to access from another TV it will shows the recorded shows but then it flashes and says there are not shows recorded.  Then i will show recorded shows and then flash and s

Questions

2.2K

4

0

0

Accepted Solution

Official Solution

How do I change the view in the Guide to a day in the future?

How do you change the guide to a future day?  It's Saturday and I want to mark a program next Tuesday for recording.  I can get there by just holding down the right arrow and let it move through all the hours between now and then, but there must ge a way to jump to a future day.  ATT tech support --

Questions

1.8K

3

0

0

Accepted Solution

Official Solution

Closed

This board has gotten OUT OF HAND

No one can say anything without being attacked and ridiculed.  People here seem to jsut like to try to make others look stupid.  Its obviously not possible to have an intelligent discussion about ANYTHING here!  I try to make a good post, but someone ALWAYS has to try and twist my words around and m

Questions

2K

8

0

Accepted Solution

Official Solution

New email subaccount

How do I find and log in to my new email sub-account

Questions

6.5K

2

0

0

Accepted Solution

Official Solution

Strange Bitloading pattern

Would anyone here care to comment on my connection? While my service is usually pretty good, the bitloading pattern I see here seems very strange to me.  I apologize if I've put in too many pics. I thought more might be better. The only trouble shooting I have done so far is to shut off everything e

Questions

2K

3

0

0

Accepted Solution

Official Solution

Cant connect to 2wire with Dell Latitude d620

I just aquired a dell latitude d620. Have been trying since yesterday afternoon to wirelessly conncect it through my gateway.  I am a bit of a computer newb so be patient with me 🙂  All firewalls have been turned off, I see the signal on my laptop, and see it has sent packets, but has not received

Questions

2.1K

3

0

0

Accepted Solution

Official Solution

Gateway Help!

Hey Guys i would like to know the Diffrences betwwen 3801HGV-B And NVG510. Any diffrences small or large please post thank you. Good to be back after so long 🙂

Questions

1.5K

1

0

0

Accepted Solution

Official Solution

We upgraded from DSL 6mbps to U-verse High Speed Internet Max 12mbps but only getting 8mbps

When I do a speed test with a laptop directly connected to NVG510 to rule out any contention I only get around 8mbps: http://www.speedtest.net/result/1811497767.png   http://www.dslreports.com/im/101089700/2505.png   http://prntscr.com/6omqv     The Broadband Statu

Questions

7.3K

6

0

0

Accepted Solution

Official Solution

Looking for some sort of parental controls thru the 3801 gateway

I recently was able to upgrade from the 3800 to the 3801 by calling support and asking for the newer device. Primary driver was the information below that came from the 3801.pdf on the 2wire site. Has anybody been able to find anything like this in the 3801 setup? To me it looks like I have the exac

Questions

2.5K

2

0

0

Accepted Solution

Official Solution

ATT Mobile Remote iPhone App Locked Out

I have read that several other users have been locked out from accessing Uverse TV web remote through the iPhone application.  This has happened to me as well.  This occurred because of entering the wrong password too many times.  I have since changed my password and reinstalled the app on the iPhon

Questions

8.3K

7

0

0

Accepted Solution

Official Solution

Closed

Blocked from Websites?

We have a great support article Why are you blocked from some websites and not others that provides some awesome information detailing help to resolve this issue!   ~Delia

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

When am I suppose to get my rebate for my modem? this better not be a scam

I got my service turned on a month and 10 days ago and I have not heard or seen anything about getting my $100 rebate. When exactly is that suppose to show up?

Questions

6.7K

1

0

0

Accepted Solution

Official Solution

UVERSE IN MY NEIGHBORHOOD IN THE BRONX

When will U-verse be launched in the Bronx

Questions

1.9K

3

0

0

Accepted Solution

Official Solution

is it possible to access texts online?

I have returned to New Zealand and cannot access my Facebook acct without a security code being sent to my phone, which of course doesnt work here. Facebook hasnt replied to 6 emails and I'm faced with posting my phone back to the US just to get one text message with the code.

Questions

1.5K

1

0

0

Accepted Solution

Official Solution

My rate package...

Hello, I have a question: I am confused. 🙂 If my rate plan says 2.00 a day, is that 2.00 a day no matter HOW many phones calls I make ( say for example, I make 10 phone calls in one day) is that 2.00 PER call, totalling 20.00 or 2.00 TOTAL for ALL calls? Does this make sense? Thanks!

Questions

1.1K

1

0

0

Accepted Solution

Official Solution

I'm outside the U.S. I need to recover prepaid account password, but it seems like there's no sending SMS when I'm out of the US

Hi! I'm trying to access my prepaid account to pay my bill, but I'm not succeeding. It's been about four months I've been in another country, but I was able to access my account and pay my bill normally. However, this July, it is not working and I believe that the problem is in the password, because

Questions

22

1

0

Accepted Solution

Official Solution

DSL drop for few seconds every hour

My service is DSL without home phone. I used uverse high speed internet before DSL. When switch to DSL, it use same line inside the house to connect to DSL so I am very sure there's no problem on the wiring inside the house. The DSL modem doesn't close to TV or other electric device. Every time the

Questions

7.6K

8

0

0

Not finding what you're looking for?