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Complaint - billing

Hi, I contacted AT&T over the phone on Feb 02 when I learned they had a promotion going on for family plans that are on 10GB or more share plan for $160 for 4 lines. I spoke with a rep (I have name and ID #s of everyone I spoke with) who upgraded the account so my bill will be no more $135 with my c

Questions

 • Wireless Billing

753

3

0

0

Unbelievable terrible service. No complaint department!

I’ve just about had it. I’ve had more trouble with this company than I’ve had combined the others. I’m told by the person at call center there is no complaint number to call!! Great way to keep from getting any complaints. I’ve never heard of any business not have a department that handles complaint

Questions

 • U-verse TV Account

154

3

0

0

Daylight robbery

So AT&T suck, as does their twitter guy steveB. Let me explain: myself and my wife signed up to AT&T in-store 5 months ago. We were asked if we wanted Mobile Insurance Premium & Mobile Protection Pack - Enhanced Support and Mobile Locate and specifically delined these options for both lines. You see

Questions

 • Wireless Billing

1.1K

4

0

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

 • Wireless Account

14

1

0

Extra charge

I purchased a sim card 9 months ago for only one month. I ended up the prepaid bill on the very same day I was told to and followed the employee's instructions step by step but now, surprisingly, i found out the company still charge me, 8 months after! following my bank account I see a permanen

Questions

 • Account & Usage

44

3

0

One Time Verification code not working for BYOD web ordering

I am trying to place order online on AT&T site for BYOD option to get SIM card for porting from another carrier. When placing order the verification code got on a active phone with ATT is not accepted and the transaction errors as shown below  

Questions

 • Wireless Account

6

0

0

I'm on a group plan when I'm the only line

I've called multiple times to ask about this and haven't gotten anywhere. I have it screenshotted on my phone and am paying over 100 dollars for just myself. When I ask about how I can possibly be on this "group plan" they don't really give me an answer. I've tried doing the chat..end up waiting for

Questions

 • Wireless Billing

11

2

0

order cancellation

Why is my bud order cancelled again?

Questions

 • Wireless Account

4

1

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

30

1

0

Not receiving credits as promised.

I placed two orders in Dec 2019 within the same week for 2 separate iPhone 11's on two different lines on my account. Both were through the loyalty department and I was supposed to receive 10$ monthly credits upto 300$. I start receiving them on one line but not on the other. I call in Jan& Feb and

Questions

 • Wireless Billing

18

1

0

Bait and switch.

The short story is I called AT&t on December 10th. I spoke to an agent in Ohio named Teresa who promised me that if the internet service did not work out for me I could return the box and I would get a refund on the installation fee. I confirmed this at least three times over the phone with herI als

Questions

 • AT&T Internet Installation

323

2

0

0

OVERCHARGED FOR ALMOST A FULL YEAR

I have been on the phone, chats, and in person in multiple stores to attempt to get this resolved. Each time it was promised to me that it would be taken care of... each time it is not and the next time I reach out I have been told "someone" gave me the wrong information. Every. Single. Time. I used

Questions

 • Wireless Billing

40

2

0

IP Block Removal - Response

Hello - We have a brand new IP for our dedicated server. ATT has blocked it. No spam has been sent from this new IP and clearly it's on no black lists. Several security measures are in place, and all sofware updates automatically. This dedicated server does not provide mail services to the masses

Questions

 • AT&T Internet Email & Security

10

4

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

28

2

0

Technicians leaving wire scraps in yard around junction box

Is there a contact point to complain about technicians leaving wire scraps in my yard around the junction box? Some of these scraps are 2 feet long, and get tangled in my mower, and weed eater.

Questions

 • AT&T Phone Equipment

10

4

0

Cant reach customer service

Hi, I have been trying for two days to reach customer service (and used the various numbers shown online) but cannot get through to a person. please advise, a frustrated customer 

Questions

 • Apple

18

2

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Faulty Brand New Phone

To Whom It May Concern, I bought a brand new (locked) Samsung S10 phone that I have had trouble with. Freezing, slow and unable to connect with wi-fi. I've had this phone less than 40 or so days and I have been reaching to ATT (since I have the mobile insurance). I have reset and follow the techn

Questions

 • Samsung

8

1

0

Visa Gift Card for New Clients

Good Afternoon, We signed up with AT&T back in February 2021. A sales representative in our area knocked on our door and about two hours later, we decided to switch and sign up with AT&T. Our decision was based on everything the representative talked about, including a $200 visa gift car

Questions

 • Community lounge

14

1

0

Prepaid plan price change

Hello, I was on the $75 unlimited plan with ATT prepaid. When I signed up I got it for $55 dollars. How come it changed back to $75 now? Not happy.

Questions

 • Plans & Features

18

1

0

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