Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

152

1

0

Accepted Solution

Official Solution

How to give feedback about a poorly handled account closure

I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to spea

Questions

429

10

0

0

Accepted Solution

Official Solution

Call history for a discontinued cell number

I changed service provider on one of our cell phones last year so that number no longer appears in my ATT account. How can I access the call history on that number while it was serviced by ATT?

Questions

109

1

0

Accepted Solution

Official Solution

Releasing a subaccount

Can a subaccount be 'untied' from the main account to be used by the other person without affiliation to the main account that established it? Like husband and wife had an @sbcblobal.net account. Husband used the main email address, wife used a subaccount email address.  They divorce. 

Questions

73

1

0

Accepted Solution

Official Solution

I cant find away to put the AT&T carrier billing back on Google play store

Hi my name is Shantelle Gibson and yesterday I had the perched blockers off my phone whenever I went to try to make a purchase on my game it wouldn't let me so I called AT&T back they said if I enabled the AT&T carrier billing the it would work but it made the AT&T carrier billing disapp

Questions

74

1

0

Accepted Solution

Official Solution

Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

Questions

99

1

0

Accepted Solution

Official Solution

How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

Questions

56

2

0

Accepted Solution

Official Solution

How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

80

2

0

Accepted Solution

Official Solution

SCAM ALERT!?!

Aloha,  I’m not a AT&T customer, but I received this text message this am and wanted to let you guys know about it! I believe it’s a scam! HeyAT&T it would be nice to get some type of reassurance about this issue that’s probably going around! Please let us know if it is a scam! (I d

Questions

162

1

0

Accepted Solution

Official Solution

I am a tourist who had ATT number for the last 2-3 months while in the US - how long can this go unused before the number is reassigned?

Per subject line- I have recently spent a few months stateside and am hoping to return in April/May - I have a US number from ATT prepaid and am hoping to keep the same number. I know back home here (New Zealand) if a number isnt used for a specific amount of time it is reassigned back into the pool

Questions

51

1

0

Accepted Solution

Official Solution

I lost my prepaid phone. I live in a remote location, and there is no AT&T store near me. Can I be mailed a new phone linked to my #?

I'm doing seasonal work in central Alaska, and I recently lost my phone. The nearest AT&T store is three hours away and I have no good way of reaching it any time soon. I'm trying to contact customer service, but if I want to text chat with a representative, they want me to use my phone, or c

Questions

71

3

0

Accepted Solution

Official Solution

Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

154

5

Accepted Solution

Official Solution

Account nickname is not changeable?

I have an account with several phone lines.At some point I have changed primary phone number, so the account defaulted to the next number as primary and was given that phone number user's nick name.Now I have my account, my billing information, but the nickname of it reflects just one user's name, i

Questions

1.1K

3

0

0

Accepted Solution

Official Solution

Replacement return label for upgrade

My friend who was helping me with cleaning my apartment, accidentally threw the return shipping label out with the refuse. I need to reprint the return label and the returns agreement form.

Questions

168

1

0

Accepted Solution

Official Solution

U-verse Transfer of Service Permitted?

As a grandfathered service, is U-verse Transfer of Service to another member of the same household permitted should the account holder die?

Questions

85

1

0

Accepted Solution

Official Solution

How do I cancel my ATT Prepaid account?

How do I cancel my account?

Questions

331

2

0

0

Accepted Solution

Official Solution

Access previous backups on a S20fe

Is there a way to access a previous backup? Either in Samsung cloud or at&t backup?

Questions

97

2

0

Accepted Solution

Official Solution

How long to be verified

I placed an order yesterday at 513 and sent over id like the link said. I chatted with someone today online that said looks like it’s being processed. I was hoping to have this Friday. Estimated ship date was 11-9/11-10 with delivery of 11-10 or 11-11. Usually when I order it’s fine in a day and rec

Questions

316

2

Accepted Solution

Official Solution

Internet

I need to sign in to get my internet working but I don't have an account number - mine is free so no bill, and it doesn't recognize my phone number

Questions

24

1

0

Accepted Solution

Official Solution

Help with payment

I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips

Questions

57

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.