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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

87.2K

20

0

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Official Solution

Need help figuring out the dates and plans for autopay

Hello AT&T 1.I wonder my payment date change i was every 17 of the month paying but now its on 10 ,, is that because i change my plan to auto-payment 2. Calling to Canada is it free for 45 usd plan? 3.There is a new plan which is 50 usd is the same plan i have + 2 GB ?

Questions

 • Account & Usage

1.2K

1

0

0

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Does cancelling my prepaid Autopay mean my service is cancelled?

I have been in the US for a year so using a ATT prepaid service, paying monthly with autopay. I am returning to the UK this month so need my phone plan to be cancelled. I have cancelled autopay on my account, does this mean that my plan will end next month or do I need to take any more action? Thank

Questions

 • Account & Usage

3.4K

1

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How can I get receipt of Autopay payment?

I used AT&T prepaid during my trip and activatied Autopay.I would like to receive an Autopay payment receipt by e-mail.What should I do?

Questions

 • Wireless Billing

5K

5

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Autopay and new credit card number

I received a new card from my bank, it also had a new number (thanks to the whole target data breach). I got a notification text from AT&T today "AT&T FREE MSG: AutoPay Enrollment Change Confirmation - conf #APA**********. Your change request has been processed." Not sure what it was, but it made me

Questions

 • Wireless Billing

6.2K

6

0

0

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Official Solution

AutoPay - How To Enroll & Change Your Payment Method

We all know life is busy! Paying bills can be time consuming and we all know time is valuable! Save some time by enrolling into autopay! How To Enroll in AutoPay! Go to AutoPay. If you have multiple accounts, select the account you want to sign up for AutoPay. Toggle AutoPay On.

Questions

 • Wireless Billing

25.9K

5

0

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Official Solution

No way for a non US resident to cancel AutoPay

Hi, I was on a business trip in USA for two weeks and bought an AT&T prepaid SIM with AutoPay.I am now back in Europe and I am finding it impossible to cancel AutoPay. 1.)  Tried creating an AT&T ID (https://www.att.com/my/#/welcome?origination_point=login&generate_token=false&from_page=webreg), but

Questions

 • Online Account Access

377

2

0

0

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Official Solution

Try to cancel AutoPay but can't log into AT&T Prepaid account (I'm not in the US)

I've tried to log in with last 4 digits of my wireless number and also my current 4-digit PIN,but the system showed the number is not valid, and I tried another time, and now it said the system can't sign me in at this time.I had already returned to my country, so I can't get new password by letting

Questions

 • Account & Usage

354

1

0

0

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Official Solution

I forgot to cancel Autopay before i left the US

I forgot to cancel my Autpay account before I left the US and now it is impossible to do this online. Please help me!

Questions

 • AT&T Phone Account

1K

3

0

0

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Cash balance used before credit card

I have a credit card on my account in order to get the autopay discount, but if I add a refill card, will the cash balance be used first when my autopay renewal date comes up?

Questions

 • More AT&T PREPAID Discussions

545

2

0

0

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Official Solution

Prepaid Plan Change and AutoPay Issues

I moved to the U.S. 2 weeks ago and contracted a prepaid plan of $50,00/month, which becomes $40/month with AutoPay. Such a plan provided 8GB of data. However, after two weeks, as I don't have WiFi at home, such 8GB of data were already over. I then decided to change my prepaid plan to the Unlimited

Questions

 • Plans & Features

3K

2

0

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Autopay with $0 due

Will Autopay charge my credit/debit card if I have a $0 payment due? If not, then if I have a balance in the account equal to my plan cost because I overpaid during a previous billing cycle, will I still get the $5 benefit available to those who enroll in Autopay?

Questions

 • Account & Usage

242

1

0

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Prepaid: autopay doesn't account for $1 "911" charge

Prepaid: autopay doesn't account for $1 "911" charge:PREPAID with autopay autopay takes $40 plus $2.50tax from my account a day or 2 before it's due. Correct. You charge me $1 on the first of every month for a "911" call I apparently made. Cool. I am okay with that. However, on the day it's due, my

Questions

 • More AT&T PREPAID Discussions

136

0

0

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Balance in a member line in a multi-Line plan

Hi. I bought two prepaid sim cards for myself and my wife two months ago (one $40 and one $50 with autopay option) when we entered the united states as international students. After a month I decided to change both plans to $35 in a Multi-Line discounted plan (totally $50 with autopay and multiline

Questions

 • Plans & Features

2.8K

6

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Prepaid Autopay discount upon changing plans

I changed my plan before the due date. From $50 ($40) to $65 ($55). I’m on autopay. I was charged $65 plus taxes. Should i be charged the discounted amount upon changing plans? Or does it start on the next cycle? Thank you!

Questions

 • More AT&T PREPAID Discussions

263

1

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AT&T Autopay Refund

I'm from England, and I was leaving for my flight back home from America on the 13th of this month (the day of this message). I had got a GoPhone account because I was in school in America from August of last year, and would need a working phone plan in the USA to contact people with. I paid for the

Questions

 • More AT&T PREPAID Discussions

398

1

0

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Cancel prepaid autopay from overseas

Help please.. how do I cancel autopay from my prepaid service now that I am in Australia?

Questions

 • More AT&T PREPAID Discussions

185

1

0

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How to get AutoPay payments to stop on cancelled account?

I am living in New Zealand. In August when my family was in Mississippi, we took out a plan for my son for a mobile phone which was $60 per month while he was at university in the US.  He only stayed a semester and came home at Christmas.  After he decided not to go back to MS, I contacted AT&T to c

Questions

 • Wireless Billing

91

0

Cancelling my Prepaid Plan from Abroad

Hi,I have been trying to cancel my AT&T Autopay Prepaid Plan over the summer but have not been able to since I don't have any access to the myAT&T site. The recovery method requires me to put a temporary PIN sent to my number when I can't even receive it since I'm outside of the US. I can't call the

Questions

 • Account & Usage

229

3

0

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Unable to setup Autopay in AT&T Prepaid

Have been trying to setup an autopay for the past few days. But the website throws the attached error. I have visited an AT&T store and they are saying that I need to wait and try again another day.

Questions

 • More AT&T PREPAID Discussions

301

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