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Can't verify subscription

Since the switch to max I can not log in on any devices period. It is logged in on my phone but I bet if I log out I can't log back in. This seems to be a common issues since the update.

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HBO MAX to MAX

I had HBO MAX through AT&T. When I launched it yesterday, the screen read that HBO MAX is now MAX and asked me to download the app. I did and then I received an email from Amazon letting me know that my 7 day free subscription had started and after that I would be charged $15.99 per month. What

Questions

35

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Free MAX subscription upgrade

How can I upgrade my included MAX (HBO) subscription to 4K streaming service?

Questions

119

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HBO Max converting to Max

I have had HBO Max's ad-free tier at no cost through my Fiber Internet account. I was pleased to see that this continued after HBO Max changed to Max.  However, after 6 months, Max is moving all of their 4K content from their ad-free tier to their premium tier.  This means than those of u

Questions

69

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I get HBOMax subscription free with unlimited plan. Now that HBOMax is just Max, can I upgrade to the ultimate tier?

The current subscription provided by AT&T is the add-free tier which does not include 4K or dolby atmos. I would like to upgrade to the ultimate tier which does include 4K and dolby atmos. Is this possible? I cannot find a way to do this through account management.

Questions

79

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Not able to log in to Max

I am trying to log in with my At&t account and it keeps taking me in circles. It will log in but take me to the subscription page to pick a plan. From reading, it seems I should have access to the middle tier plan. Do I need to do something differently?

Questions

55

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Upgrade Max (HBO) plan to Ultimate Ad Free

Where can I go in my ATT account to upgrade my HBO subscription to next level plan? Thanks.

Questions

111

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Official Solution

HBOMax conversion to MAX

Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts? Since there are now 3 tiers of MAX Ad-supported Ad-Free (1080P) Ultimate (4K/Atmos) When i log in to my MAX account, it shows (AD-Free)

Questions

2.2K

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Accepted Solution

HBO Max and Discovery+ Merger

So I've had HBO Max for free for a long time now through my wireless plan, with no intentions of switching plans because it's no longer offered. As we know, with the spinoff of Warner and Discovery, there's going to be a new/merged service called Max. I want to know, especially since the price will

Questions

471

7

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Accepted Solution

Official Solution

traded in old phone and lost HBO Max access

I exchanged my old Samsung phone in and I lost access to HBO Max off my plan. I'm an employee and I have the Unlimited Plus plan (had for years) and should be receiving Max free. It doesn't even show the HBO Max "activate" tile on my account screen. Please help

Questions

58

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