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Accepted Solution

I have been without dsl for 18 days

I have been without dsl since 7.13.2022 so for 18 days and I have spoken to 5 dsl support techs in that time to no avail. On the phone the 1st tech walked me through all the troubleshooting steps of unpluging restarting resetting ect and determined it was not an inside issue so scheduled another

Questions

 • AT&T Internet Equipment

108

18

0

Accepted Solution

Port 25 outbound blocking

I had a call with support today during which I was informed they can no longer open outbound port 25. Accoring to this - https://about.att.com/sites/broadband/network this isn't allowed with a dynamic ip. So my question would be, if I got a static IP block would i be allowed to have this port ope

Questions

 • AT&T Fiber Account

18

3

Accepted Solution

I am locked out of my email account

I need help accessing my att.net email accounts. Tried several times to log in and now I am locked out.  I use my android for my emails and now I can't get to them on my computer.  I have a couple email accounts linked to my main one and can't get to any of them.  I'm beyond upset.&n

Questions

 • AT&T Mail Login & Security

18

3

0

Accepted Solution

change in plan, downgrade gateway?

New customer successfully activated fiber gateway BWG320. Discovered ATT had assigned wrong rate plan; I changed from 500 to 300. Automated system issued new gateway. Do I now have to uninstall 320 or can i just send the 210 gateway back?

Questions

 • AT&T Fiber Equipment

28

3

Accepted Solution

AT&T Sign-In does not recognize my email or username. UNABLE TO LOG IN

After getting booted off my Yahoo app and unable to log-in to my AT@T email account, Yahoo Customer Support confirmed that they can see that my account still exists. I use this account every single day. I was locked out today, August 6th. I am unable to speak with anyone from AT@T to retrieve my per

Questions

 • AT&T Mail Login & Security

44

6

0

Accepted Solution

Why internet is out?

Internet outage at my home for 48 hours. What is happening and when will it be fixed?

Questions

 • AT&T Internet Plans

26

3

0

Accepted Solution

Moving to Mexico

I am moving to Mexico and plan to ask for my iPhone 13 to be unlocked bore I leave. Then, I plan to purchase a plan from ATT Mexico and use my phone with a Mexican number.   Can I port my number to Google voice and use that on my phone once I have a SIM card from ATT Mexico?

Questions

 • Apple

42

7

0

Accepted Solution

How can I unlock a blacklisted phone

I had bought a iPhone 12 second hand from a seller that told me it was unlocked once I received the phone the phone ended up being locked to AT&T. I tried to message the guy and he had blocked my contact information meaning I got scammed. I checked the imei number and it said it was for unpaid b

Questions

 • Apple

18

5

0

Accepted Solution

Official Solution

Need help to reset password so can login to account

We are a non-profit organization using ATT email. We have had several people leave the organization. I need to manage the email accounts, add, change delete, but need a password reset as I have no way to get into the [email scrubbed] account to add, remove or modify email accounts.

Questions

 • AT&T Mail Login & Security

72

5

0

Accepted Solution

Closed

No service on Pixel 3a

I haven't had service for a while. I have Pixel 3a phone, bought directly from Google. For context, an identical problem has been described in https://forums.att.com/conversations/network-coverage/att-mobile-network-not-available/61b13d9f2f2f4a2ecda18c53 The solution seems to be to update the

Questions

 • Android

15

2

0

Accepted Solution

How do I unlock a used phone that I bought?

I turned the phone on it's got the startup page and hit start and try to sign in it won't let me sign in I can't drag anything down from the top or anything I can connect to Wi-Fi that's it.

Questions

 • Android

27

2

0

Accepted Solution

AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

Questions

 • AT&T Fiber Account

39

2

0

Accepted Solution

use oversea

I have a prepaid number, I came to Brazil for working purposes and my number is not working. I tried to register but my zip code in the US is not on records and this does not allow me to create an account to sign in. I would like to upgrade my plan but I don´t know how to do it.

Questions

 • More AT&T PREPAID Discussions

17

1

0

Accepted Solution

Network

How do I know or find out whether my wifi is 5g or not?

Questions

 • AT&T Internet Equipment

25

3

0

Accepted Solution

To Follow or Not Follow a Post: NOT

I recently got an email from a post that I was following, but no longer have interest. XXXXXXX commented on a post you are following. I could not find an option to stop following. (Now, I have to find a "Topic" to place this post. I'll just pick the topic that contains the post that I wan

Questions

 • AT&T Fiber Equipment

21

3

0

Accepted Solution

BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

Questions

 • AT&T Fiber Equipment

34

4

0

Accepted Solution

Official Solution

Email Graphics are not loading

When I open up my email, the wording showes up, but if I need to click on a pic or information on the picture, the graphics do not load and I cannot get the information.

Questions

 • Android

166

7

0

Accepted Solution

Need Refund - No Help

Here's what happened. 1. Started ATT Prepaid Account in the Store and paid the monthly charge.  2. It did not work and I went in the next day and it was not working. 3. A rep put his ATT sim card in my phone and it worked.  4. They gave me a new sim card. It did not work. 5. They c

Questions

 • Account & Usage

56

7

0

Accepted Solution

Moving to consumer cellular

They require a “porting pin” from att in order to complete the transfer. Where do I get one of these?  Thanks.

Questions

 • Apple

28

3

0

Accepted Solution

Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.

In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching.  I told him what I had with T-mobile, how many lines, and what phones we had.&nb

Questions

 • Wireless Account

29

4

0

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