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4th occurrence of fiber cut by city waste truck

For the 4th time in 3 years, my fiber service line has been severed by city waste collection equipment. At least once this has occurred with a regular bin collection truck, and at least once by supplemental equipment (eg crane/scoop picking up leaves) The problem is 2-fold:  the city crews ar

Questions

 • AT&T Fiber Equipment

38

14

0

Moving fiber box

When I moved into my current home, the AT&T fiber box was placed in the front corner of my house. However, the bedroom is in the back of the house and does not get any wi-fi. Is there any way that the gateway and fiber box can be moved to the center of the house so there is more coverage?

Questions

 • AT&T Fiber Equipment

7

0

0

Accepted Solution

5G channel selection on BGW320

Hello, I have AT&T's fiber 300 service with a BGW320 gateway. I have separate networks defined for 5G and 2.4G.  5G channel selection is set to "Automatic", and when I go to "Advanced options", there is no option to change the channel.  The problem I'm having with that is that the

Questions

 • AT&T Fiber Equipment

21

10

0

Accepted Solution

Fiber issue - massive issue from ATT to start service-3 weeks of delays no end in sight

I just moved into a new house on 11/18/22. On 11/14 I signed up for ATT fiber service to start on 11/18. On 11/18 a person came out but said there was an issue and someone else will come Monday. On Monday I’m not sure if anyone came, I called ATT and was told there is a facility issue and they need

Questions

 • AT&T Fiber Ordering

22

6

0

Unable to reach known valid website from ATT Fiber. All other connections work as far as I can tell.

When trying to access www.pvmc.life from my cell phone and desktop using my home ATT fiber connection (1G), I get instantly the error This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewal

Questions

 • AT&T Fiber Equipment

7

0

0

How do I get my ethernet ports to work?

2 ethernet cables are connected to port 1 and port 2. No lights are at the back of the BGW210-700 unit. No signal at either end of cables connected to the ports.

Questions

 • AT&T Fiber Equipment

13

2

0

Internet cuts out several times a day

Lately (past week or so) my streaming audio/video chats freeze and at that time I have no internet access at all (attempts to run fast.com tests will fail with a 404 error on the page). These outages last between 10 seconds and a full minute. I have a router behind my gateway, which is running in

Questions

 • AT&T Fiber Account

947

6

0

Internet

This has got to be the most screwed up company. They contacted me to get their fiber internet and they stated that it was better than xfinity. Not even a week after installation, I’m calling because I cannot get my tv to work witch is directly connected to their box. After 7pm it is almost impossibl

Questions

 • AT&T Fiber Equipment

24

3

0

Changed Ethernet Port Configuration to Allow 1000mbs Throughput, and Mostly Worked, but Error Seems to Exist Somewhere Between Port and PC

Hello everyone, there is a bit of set up here for my question so please bear with me, it's an interesting conundrum but I did my best to narrow it down.The issue:I noticed that I was getting 700+mbs speeds on my devices over wireless internet but over ethernet it was substantially slower, around rou

Questions

 • AT&T Fiber Equipment

51

6

0

Does downgrading WIFI plan fro 2G to 1G require equipment change?

I have a BWG320 and recently downgraded from a 2G plan to a 1G plan. I just got an email from AT&T stating that I should have received my new equipment (or will receive it shortly) and that I am to return my current equipment. This does not sound right. Can someone weigh in?

Questions

 • AT&T Fiber Equipment

29

6

0

ONT cable inside or outside

Hello, I'm in desperate need of help. I moved into a rental and trying to connect my ATT internet service.  I located the box outside, which has 3 ports.  All 3 ports are being used, one with a green square, the second a white telephone type plug and the third the black round modem cord.&

Questions

 • AT&T Fiber Equipment

17

4

0

Internet availability

I'm trying to see why I dont have access to internet over 5 mbps? I'm only a mile from an highway intersection and several businesses. I stay on a highway

Questions

 • AT&T Fiber Installation

37

6

0

What server is the router's speed test connecting to?

I'm getting WIDELY inconsistent speedtest results. Specifying the Richardson, TX Speedtest server that's hosted by AT&T, my upstream speed varies between 100Mbps and 900Mbps. The router's speedtest only varies between 800Mbps and 970Mbps. Now, you MIGHT be tempted to say, "It's a problem with yo

Questions

 • AT&T Fiber Equipment

9

0

0

Partial Fiber Install

I live in a medium sized community of 263 homes, most of which (189) are townhomes. AT&T was in the community and ran fiber to all the single family homes but excluded the townhomes and I've not been able to find out why. I'm on the board for the HOA and a lot of townhome owners are interested i

Questions

 • AT&T Fiber Ordering

12

1

0

BGW320 Wi-Fi does not work after thunderstorms.

Our power went out in the middle of a thunderstorm and when it came back on Wi-Fi did not work. Rebooted the box and it is still not working. How do I fix this?

Questions

 • AT&T Fiber Equipment

22

2

0

Modem resets itself randomly

The modem will reset itself every day or two. The internet also seems to slow down sometimes. It's plugged into a surge protector and isn't hot or making any noises. Should it be replaced?

Questions

 • AT&T Fiber Equipment

4

0

0

IP address wrong location

I have spent hours on with agents with no resolution. I live in Atlanta GA. My IP address through AT&T states I’m in el Segundo, CA. How do I avoid spending another hour with someone who doesn’t understand the issue? I need and want to escalate this. Please advise. Many thanks 

Questions

 • AT&T Fiber Account

286

24

Fiber installation, interior water damage claim

An ATT technician came and installed fiber for internet at my home and drilled a hole in my brick exterior and then through the 3 inch drain pipe that runs from upstairs and eventually down to the sewer. The hole in the pipe resulted in water damage to the drywall which required me to rip out drywa

Questions

 • AT&T Fiber Installation

20

3

0

New Construction Development

Hi We need contact information for new construction development wiring set up for services. ATT came out and advised Engineers need to come out. We can't call 611 because we do not have ATT as a carrier and when we call customer service it is no help. They sent a tech out to install services and h

Questions

 • AT&T Fiber Installation

12

0

0

Failing to set up IP Passthrough between BGW320-500 and TP-Link mesh

I am trying to set the modem/router provided by AT&T to IP passthrough so that my mesh system can forward ports (see image below). I have also turned off the WiFi network created by the BGW320-500 router. However, when I access TP-Link's configuration page, I still see an internet IP Address whe

Questions

 • AT&T Fiber Equipment

21

2

0

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