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Download / Upload speeds no longer match

Running / paying for AT&T 1G Fiber through the BGW320-505 modem / router. So, I've know about this issue for about a week now.  Found out when trying to upload a large video file and that was taking FOREVER.  Scoured the internet for solutions, tried a bunch and nothing helps, but I

Questions

12

4

0

Held hostage

Terrible MSP and we cannot move off them because ATT tells us they MUST change our IP to transfer the account into our name, there are site to site tunnels, whitelists, and several applications all tied to our IP so either stay with the MSP who has ruined most of the system or you have to rebuild e

Questions

10

1

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Accepted Solution

Official Solution

How to get a return label

I hope to return my internet equipment, how can I get a return label?

Questions

679

2

0

Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

Questions

16

1

0

Accepted Solution

Official Solution

fiber optic cable installation in my neighborhood

I would like details about the installation of fiber optic cable in my neighborhood and any problems that occurred.

Questions

18.2K

32

0

Closed

How can I get AT&T to stop sending me junk mail.

I think I get a piece of mail at least once a month in my mailbox at home saying sign up for AT&T fiber.  I can guarantee that pigs will be flying long before I ever get AT&T fiber or anything else AT&T for that matter.  I have called them and asked them a dozen times on their toll free numbers to s

Questions

26

1

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

Questions

19

3

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Att recertify form on line

Access form

Questions

2.4K

10

0

Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

Questions

33

4

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how to recertify my access account with att

where do i go to find the form to recertify my att access account???????

Questions

66

4

0

My phone is on mute, but when i open a game there's still sound

I have my phone set on silent but when I open up a game the sound comes on even though my phone is muted. I'm able to lower the sound and mute it using the volume rockers once I'm in the app itself but there shouldn't be any sound for anything if the phone is on mute. Is this a bug? Is there a fix f

Questions

9

0

0

I need to recertify for my internet

I gotten a letter in the mail telling me to recertify for my internet service and some reason I cant find the app. Please help

Questions

148

3

0

att wifi passpoint on iphone and not at&t customer

I have an Iphone SE that has at&t wifi passpoint in my managed wifi networks. I contacted my carrier and apple about this and never got an answer. I am not nor have ever been an AT&T customer so how is this on my phone and why cant I remove it?

Questions

6

0

0

Accepted Solution

Official Solution

Unable to reset password

I know my password and have access to my email via phone, however when I try to log in on my computer I am met with error code 205.2. I would like to reset my password so that I can access my email via computer however both the phone number and security questions are incorrect.  I have had thi

Questions

44

2

0

I can't log in into my e-mail or change my password

I was logged out of my email (sbcglobal.net email). I went to log back in, but it said that he account "may be compromised" and suggested to change password (I had no other choice).  I tried resetting the password, but was unable to give correct answers to answers to the security question

Questions

7

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0

Active Armor unable to activate - Error Code 13-20-403

I've been unable to activate Active Armor on my iPhone 13 Pro Max for a couple weeks now after a factory reset. I've tried the following: - deleting the app, restarting the phone, downloading the app from the App Store, and attempting to activate - resetting the device without a backup - resetting t

Questions

645

14

Accepted Solution

Official Solution

ACP possibly up in April 2024

I got a letter saying, due to lack of funding, the ACP credit could be canceled as early as April 2024. When I signed up, I was told by AT&T that it was good for a year. I want to know what AT&T's plan is to keep their promise. They can't just pull the rug out from under us. If we were told we have

Questions

2.7K

20

0

AT&T Phone not working with SIM

I have a Lumia 950, which I believe is still supported by AT&T's network. The device is unlocked, and it is the ATT branded version which has VoLTE, but the SIM card isn't working on the phone and I am unable to get service, make calls, and text. I know the card is fine, because it is new from S

Questions

15

1

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Internet air connection to remote building

I have just installed Internet Air to replace poorly performing hard wire. The hard wire came to the house and then another wire went to a separate AirBnB with it's own router.  How do I do this with the new system?  Can I daisy chain extenders the approx 75 feet from the unit to the apar

Questions

6

0

0

Affordable Connectivity Program tablet

How do I get the tablet specifically for the Samsung Galaxy tab A7

Questions

10

2

0

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