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Billing Amount?

When I log into my ATT Internet account via a browser, it says my Internet 1000 monthly bill should be $80 (after paperless and autopay discounts) But I am being billed $85 each month I called in and the rep said the plan cost is $90, which comes to $85 But this is not what it says online Is there a

Questions

34

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My ATT account goes to DirectTV ... and I can't unlink it!

Hello - When I try to log into MyATT account, it sends me to DirectTV account which I haven't had for years. There is no way to unlink the accounts. When I call DirectTV, they have no record of my account since it is so old. How can I unlink MyATT from DirectTV? Thanks!

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24

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Can't Login to AT&T Fiber Account / Redirect to Directv

Every time I try to login to my AT&T / MY AT&T as of this evening it takes me to DirecTV - and I haven't had an account with them in YEARS. Also, when I fight my way back to ATT, it tells me We can't display account information for one or more of your accounts. And doesn't allow me to see m

Questions

31

6

False Voicemail Notifications from Phone Services (System) App

I have a Samsung Galaxy S22, have been with AT&T with the same phone for about 2 years, use the Visual Voicemail app without any issues, and thus have no use for voicemail notifications from the Phone Services (Android system) app. Within the last few days, the Phone Services (Android system) a

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57

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Alternate email address

I want to create an alternate email address in my existing AT&T account that is not a free AT&T address but has all the features of my primary email address. I don't want an internet subaccount or temporary address. I want it to eventually be my primary address. I want to some change my emai

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14

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Accepted Solution

att fixed upgrade.

Is there any way to upgrade your att fixed wireless from 10mbps to 25mbps???

Questions

27

2

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Terrible customer service

Spoke to customer service who said I needed to call loyalty. I called the# provided and spoke with someone for 55 minutes only not to be resolved only to find out it was still customer service. I'm so tired of getting the run around and feeling as though at&t is trying to scam me. Does any know

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37

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Mandatory updates my Att app

Unable to access paying bills from my Att app there is mandatory update that blocks my app screen can’t get rid of it I’ve tried everything please help

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30

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Subject: Unexplained Charges and International Day Pass Coverage Issues During Overseas Deployment

Hello, I am reaching out to share a troubling experience with AT&T’s billing and customer service, and to seek advice on how to resolve this issue. I have been a loyal AT&T customer for over 12 years and have consistently used their services during my military deployments. I won't disclose s

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32

5

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Horrible service by AT&T

Your rep told me when I land in Spain I would automatically have international day pass added to my plan. This did not happen and I face roaming charges. I used your website to add idp but your website constantly says there is an issue on your end. I download the myAT&T app after logging in the

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26

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Wireless plus internet bundle deals

I already have internet fiber and I am evaluating the options to move from T-Mobile over to AT&T 3 lines. Interested in device promotions and trades in options for iphone

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23

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Billing Issues and Questions

Hi, I checked my bill this month, and it was double from what it was last month. It seems I was: -Charged an Upgrade Fee. I've already made that payment when I purchased the phone in-store. -What is AT&T Next Up(SM) - phone upgrade feature? Thank You,

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27

3

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Accepted Solution

Official Solution

Lost iPhone

How can I locate my lost iPhone if I don't know my login info to sign into my account?

Questions

38

5

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Accepted Solution

Can't connect Apple products to new ATT All-Fi Hub

So I asked ya'll a question a week or so ago and was so happy to have gotten a resolve so I'm trying it once again. I received and just set up the new ATT All-Fi Hub.  Accessed the Gateway on my Windows laptop.  Changed  2.4 ghz and 5 ghz SSID name & PW.  Laptop and LG tv co

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28

5

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Accepted Solution

Nokia cell booster

Cell booster needs to be plugged into router which is in an interior closet nowhere near a window. So GPS attachment cannot be near a window to pick up signal. How much will this negatively impact the booster. Will this prevent it working?

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16

2

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Closed

Lost iPhone and don't know my login info to be able to locate it ..?

How can I locate my lost iPhone if I don't know my login info to sign into my account?

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17

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Why is ATT raising prices without notification?

ATT is at it again, had another 5 dollar increase on top of the 10 dollars after I cancelled my bank account due to their lack of security.

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41

5

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Prepaid sim card expiry?

I'm Canadian. Purchased a prepaid AT&T sim card in Great Falls for a tripto Utah in March.  Back home now but will be in Washington State in May.  How do I find out if I can still use that SIM card in May?  I do not have a pin, so can't get through any of the support options. Tha

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22

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What does message 1 US01LV mean ?

I am trying to reach my boyfriend and I get the same message like: the wireless customer is not available right now, call back later and the Message 1 US01LV. My boyfriend lives in NYC and uses AT&T, I live in the Netherlands. It seems like he can't connect to wifi, WhatsApp messages get delivered b

Questions

66.2K

11

Is my device covered if it was stolen while I had coverage

My watch was stolen and I had AT&T Protect Advantage when it happened, but my husband just canceled the insurance without me knowing. Will they still cover it since the insurance was in place when it happened? I tried pinging in and calling the bar where I was, but someone clearly shut it down i

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16

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