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Old phone number still active

I received an email today saying that my Google ID is no longer associated with an old phone number that I had when I was on my girlfriend's plan which I haven't used in over a year and it says now my Google ID is  associated with this new number which is my son's new phone number why would my

Questions

5

1

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Trying to unlock maxwest phone

Forgot my home screen lock

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7

1

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Subdivision would love to see AT&T Fiber installed

Our Subdivision has about 170 houses has only a cable company as a choice for Cable, Internet and Phone and many of the people would like the choice to switch to a different option than the current company. A new subdivision below us has AT&T Fiber up and running for new homes and our HOA was tr

Questions

8

1

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Educational website being blocked by att-wifi

Hi, our website https://code.cs50.io is a free online IDE offered to students to access the programming environment and is mainly used with the course CS50. We noticed that learners could not access this platform when connected to ATT-WIFI, which negatively affected their learning experience on

Questions

129

4

0

Accepted Solution

Closed

Report dead zone

How do I report a dead zone in my area? It's only like a half block radius, but my new office is right dead center in the middle of it.  I'm about a heartbeat away from leaving ATT over this honestly.

Questions

1.7K

15

0

Accepted Solution

Official Solution

Free HBO Max because I’m an AT&T customer?

I’m just trying to find out if I have a free HBO Max subscription as a result of having an AT&T Unlimited plan. I’ve tried calling multiple times. First attempt, you could hear the customer service (CS) agent joking and laughing with the others in the background (and they sounded like they were

Questions

20.6K

6

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HUGE overcharges by AT&T for cancelled internet (since 2017), records show no usage, return CPE _AND_ does not qualify for refund

I really do not want to outline all the effort and frustration I've encountered about overcharges despite sympathetic AT&T individuals that cannot do anything because of " AT&T policy" I cancelled my U-verse in Feb 2017 and found out in April of 2023 that I had a late autopayment. Once I f

Questions

17

3

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Accepted Solution

Can't sign into Max like others

This seems to be a common problem: https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6 https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7

Questions

188

14

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Migration from iPhone 11 Pro to iPhone 15 Pro Max - not getting 5G service

I purchased a new iPhone 15 Pro Max from Apple and being a long-time AT&T customer, I migrated the phone contents from my old iPhone 11 Pro to the new iPhone 15 Pro Max. I provided the IMEI in the online AT&T area.  The new phone now has all my data, apps, and my old phone is on its wa

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13

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New to prepaid. How do I port over my number?

How do I activate my new prepaid and bring over my original number from Tmobile. I have a transfer code

Questions

12

1

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Can I use prepaid phone minutes without a monthly plan?

We have an AT&T flip phone we bought for our daughter for emergencies. She transitioned to a full iPhone and now we would like to active the phone for our son. This is to be used for emergencies only, like calling me if he's in a ditch. I already bought and installed the AT&T prepaid 3-in-1

Questions

12

1

0

Accepted Solution

Official Solution

at&t unlock my phone

Help me at&t phone unlock codd

Questions

614

4

Trade in Extension

We need an extension to the trade in for our old phones for example ( I had an iPhone 10 old phone we switch over to AT&T for the trade in promotion to get an iPhone 14) the new service and phone are here and we use them but our old phones never got sent back out. Unfortunately we had a death i

Questions

17

2

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AT&T's unlock policy

This is not a question but just a feedback for AT&T. I recently found out about AT&T's SIM unlock policy - which is that you must fully pay the installments to unlock your SIM card, so essentially I have to pay off the full cost of the phone in order to use another SIM card on the phone. Thi

Questions

25

6

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Wifi Calling will not enable on my phones (Samsung S22 Ultra and S20 Ultra 5g)

As it says in the title, this feature will not enable. Both phones pop up the error message that it cannot be set up and to try again later in settings.  Until Wednesday evening, it was working fine, but now it will not turn on.  I've gone several rounds with ATT Support and even spent ti

Questions

770

2

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Wi-Fi Calling Help (Galaxy S22 Ultra)

I have been unable to activate wifi calling on my new phone. Wifi calling is selected as an add-on on my business account devices page. However, on my Galaxy S22 Ultra 5G, whenever I turn on wifi calling, it tries to turn on, then gives me an error stating, "Could not turn on WiFi calling at this ti

Questions

90

6

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Accepted Solution

Who do I call about property damage.

Months ago I fiber optics installed and they had a problem installing the wires. Damaged my lawn and only put down some straw over the area. Now the straw is sprouting weeds. Need straw cleaned up and some grass seed put down. Tried calling Risk Management could not get a live body. Every call just

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10

1

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Accepted Solution

Iphone verrouillé at&t

salut, j’ai acheté un iphone récemment au Sénégal 12pro max mais il est verrouillé sur le réseau at&t et comme je ne le savais pas, serait-il possible de me dire ce que je dois faire pour le déverrouiller

Questions

9

2

0

Accepted Solution

Sim card returned & charge

Hi, I ordered a prepaid SIM card recently and it was shipped soon. But when I try tracking the UPS delivery, it says that there was something wrong and the package is returned to sender (Fort Worth). The return was successfully delivered, and I never got that card or any information about the deliv

Questions

16

1

ATT damaged my sprinkler system when installing the fiber optic line. Now they will not call me back or email me and ATT caused $900 damage

Don't use ATT fiber optic. ATT damaged my sprinkler system and will not help with the cost of the damage, $900.  I can't get ATT or the 3rd party company they pushed me to, to return a call or email.  Very frustrating.  Use another provider.

Questions

44

1

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