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Lied to about trade in promotion

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

Questions

108

10

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Insurance coverage

I had insurance coverage and my watch was stolen. I went to make a claim and did not realize the day prior, my husband canceled the insurance, BUT I had insurance when the wearable was stolen. Is the item covered because I had insurance at the time of the theft (through AT&T/Asurion)?

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12

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unlock old paid off phone

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

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16

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AT & T never gave me the trade-in credit even after the trade-in department confirmed that my trade-in was processed successfully

This whole program is insane. "Mail in your phone and we will give you $1000 credit in three months." What an effing scam! I mailed my phone in back in Jan 2023. It is now January 2024. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received

Questions

88

4

Replace $25 Gift Card

My mom passed away and my dad just moved and we found his SBC Gift Card. It is a $25 Visa Gift Card and we were told that Gift Cards in the state of California do not expire. The card is still on it's original letter and we called the phone number on the letter instructions 1-800-798-4167 and it was

Questions

13

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No Tracking Number for returned phone. AT&T says it hasn't been received and Customer Service is useless.

We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship.  We had our mailman scan the box but we were told we didn't need a tracking number.  Now i

Questions

37

3

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Cannot add an Authorized User

We have tried for days to add an authorized user to our account. 5 phones...onevwas stolen. In order to purchase a new phone, must be an authorized uset. Neither app nor customer service is wirking outi think they have scripts including that it is the first time they heard about the problem. Intetne

Questions

2.4K

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Accepted Solution

Galaxy A52 network carrier unlock popup box will not come up to enter my code.

Samsung Galaxy A52: I've got my unlock code from ATT. I put the new sim card in, reboot, but there is no popup box that comes up to enter the code. I've went to the connections and did the scan network operators but it will not show the new one, just ATT, Verizon, T-Mobile and a 313100(?). Does anyo

Questions

21

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Accepted Solution

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

Questions

52.5K

29

"outside facilities issue"

Can AT&T please resolve this matter ASAP and provide substantive communication? I had an AT&T fiber installation appointment for Wed, Apr 10, 2024. AT&T called me the night before stating that technicians would be unable to make it due to an "outside facilities issue" and that technicia

Questions

44

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my phone turned off and will not turn back on. Battery was not low, bill was paid and spouse has a working phone. charger works fine.

my phone turned off and will not turn back on. Battery was not low, charged works and bill was paid and spouse has a working phone.

Questions

24

3

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Lost AT&T prepaid number due to cancellation while overseas

I am travelling overseas for an extended period, and my AT&T prepaid SIM has become deactivated as my autopay has apparently failed (I didn't receive any email notification about it). I am absolutely desperate to get my number back; it is my contact number for friends and family, and it is link

Questions

24

7

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Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

Questions

20

1

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Got denied by att fraud??

I just got denied by att fraud to open a new account with two lines I was going to port from google fi, I have an 800+ credit score and just got back stateside after 7 years from serving overseas. I tried opening two new att lines and got denied. Interesting how att treats military.

Questions

58

7

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Account number

Hi I went to an att store today and didn’t get an account number for my new service

Questions

20

2

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Rewards

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

Questions

13

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Carrier visibility iPad

@ATTHelp Hello, I’d like to submit a request for iPad carrier visibility. Could you please DM me?

Questions

9

1

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Separating from an Aggregator

Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC.  It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with

Questions

24

2

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Accepted Solution

Does AT&T Send out technicians on billable calls?

Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi

Questions

24

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Company Store

I have been told to resolve a billing issue I need to go to a company store only. It took me forever to find a company store on the AT&T webpage.  The closest is 1.5 hours from my home.  In this day and age, I should not have to drive 1.5 hours to resolve an issue that can be done ove

Questions

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