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ATT said they never received my phonr

In March 2022, my ATT store said I had to order through the app in order to upgrade (I had the next up program) I received my phone, went back to ATT to help me set up. I sent my old phone in the box, made sure I had receipt from the USPS, & then get a bill months later (end of June) stating the

Questions

 • Apple

6

0

0

iPhone 11 not receiving texts from one person - Samsung Fold

All of a sudden today, I can’t get texts from my husband (he’s on Verizon/Samsung and I’m iPhone/ATT). We’re both able to text others. He gets my texts, and we can both call each other. Neither of us is blocked on the others phone. How can we fix it?

Questions

 • Other Phones & Devices

5

1

0

Monthly line charge

I have a monthly phone bill of almost $400 a month and no one, including AT&T is able to explain to me why. I have the unlimited Elite with 3 lines which is advertised online at $185. We also have 3 monthly installments for phones 2@ $33 and 1 for $24. My Math says that should be only $275. My b

Questions

 • Wireless Billing

18

3

0

Why was my plan changed without my permission?

I used to have the Unlimited Elite plan with HBO Max. AT&T changed my plan to the new Unlimited Premium without HBO. The representative said the Elite plan is no longer available, but couldn't say why I was changed. Shouldn't I have been grandfathered in and still keep my HBO Max?

Questions

 • Account Features

40

4

0

Unable to make outgoing calls

I purchased a refurbished locked AT&T Google pixel 6 a month ago. I have been unable to make any outgoing calls to any numbers that are in my contacts or dialed. I have no issues: sending text messages, receiving text messages, receiving calls, accessing the internet.   When I atte

Questions

 • Account Features

34

6

0

Devices showing activity when I’m not using them

I have two Amazon sticks that are showing activity in the last 24 hours when I’ve been out of town for days so they are not in use by anyone right now. Really freaking r me out. Any explanations? Can this be false?

Questions

 • AT&T Internet Features

43

11

0

Accepted Solution

Closed

I received a Unlock code but my phone does not prompt to enter the code

I received a Unlock code for my Samsung Galaxy S7 Active, but my phone does not prompt to enter the code. I powered on the phone, added the other carriers sim card, and did not receive the prompt to enter the unlock code I received. What am I doing wrong? I contacted Samsung only to have them tell m

Questions

 • Android

574

11

0

CARE CODE: 205.2 [LU003]

CARE CODE: 205.2 [LU003]. “Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue” I'm on eternal hold when I call for help?  I tried to reset my password and get a message saying my login ID and last name aren't recognized.&nbs

Questions

 • AT&T Mail Login & Security

6

0

0

Logging into my att.net email account

When prompted, I enter my email/user account, then my password, then the screen shows "logout successful" and I can not enter into my att.net email account. I have no clue why this is happening.  I have changed my password twice, but to no avail.  Please help.  Thanks.

Questions

 • AT&T Mail Login & Security

12

0

0

Customer service

I spoke to a rep today sat on hold forever. She had a horrible attitude then hung up on me when she transferred me to another department. Another reason why I am trying to cancel service with ATT.

Questions

 • Wireless Account

17

1

0

I'm not receiving T-Mobile group texts

I switched from T-mobile to AT&T two weeks ago. Since then, my group texts no longer work. If others send a text within the group chat, I never see it but others within the group can see it, includingan AT&T user. I can see texts that are sent to me directly. I added my work cell to the ch

Questions

 • Data & Messaging Features, Internet Tethering

6

0

0

Unlock request denied

I know the rules of the unlock request. I have a phone that is not associated with my ATT account. Can I put a sim card from another carrier in it and use it? It is an ATT device.

Questions

 • More AT&T PREPAID Discussions

25

4

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How many people have experienced the emails notifying you that your autopay has been cancelled (for no reason)?

So AT&T (uverse/wifi) keeps de-enrolling my autopay. It is the only company in decades of using online autopay that this occurs. It doesn't even happen with ATT prepaid cell autopay. Over years no one in customer service has solved the problem. I escalated it to the Office of the President. B

Questions

 • AT&T Internet Account

45

6

0

Accepted Solution

Official Solution

Sbcglobal email keeps making me change password on windows pc

My yahoo email keeps looping and I have to change my password sometimes every day. Why is this happening???I know I type my email but it keeps saying too many attempts

Questions

 • AT&T Mail Login & Security

78

5

0

AT&T no longer receiving or sending data in building

AT&T phones have worked in our building for at least the last 10 years. Starting last week, these phones are no longer able to send or receive data. They can still make phone calls, and the phones show a few bars and “5G,” but no data. Other carriers work just fine. As soon as you step outside,

Questions

 • Network Coverage

24

4

0

CARE CODE: 205.2 [LU003]

Every day I get this error and have to reset my password. Then the next day, I have to reset password again!! Error: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. CARE CODE: 205.2 [LU003]

Questions

 • AT&T Mail Login & Security

8

0

0

Bill doesn't show up in my account

Hello, I cannot see the bill when I log into ATT.com.

Questions

 • Online Account Access

142

12

0

Accepted Solution

Signing In to Email

When I try to sign in to my att Currently account, I get a message telling me to enter my cell phone number as another source to contact me. I don't have a cell phone and the blank will not accept 'No cell phone' or anything like that.  What can I do to get around this road block. IvaProblem

Questions

 • AT&T Mail Login & Security

87

12

0

Samsung Screen - ISP Blocking Service?

My Samsung monitor is unable to connect to any Samsung services and apps that are part of Smart Hub features.I first run in to trouble when it tries to run setup and fails to download the terms and conditions, always failing with an error that it can't connect due to maintenance. A check of my inter

Questions

 • AT&T Fiber Equipment

25

9

0

Missing emails in Windows 10 Mail on Yahoo Mail account

In the recent weeks, while Yahoo Mail is working as expected in browser, there are serious problems with Windows 10 Mail configured with YM account. The latter shows only some selected emails, totally hiding others. Such as, in browser I see 15 emails today in the inbox, while in Windows 10 Mail onl

Questions

 • AT&T Mail Features

23

5

0

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