
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I was just logged into Max yesterday (Dec 2nd). Today (Dec 3rd) it says my subcmscription can't be verified. I have Max (and HBO MAX) included with my plan. Can someone assist with this?
Questions
•
Account Features
I have a green ATT box in my front yard rusted-out in my front yard falling over in wind storm. Panels fell off laying in grass. Started a case a month ago. Case # NS108H331. Exposed wires open to people kids animals. Spent an hour the first time to open this case. Wife was called one time and was
Questions
•
Landline Phone Features
I have a legacy account that includes Max service. The Max app recently required me to login again. It will not accept my AT&T account information, each time I try it says the account cannot be verified.
Questions
•
Account Features
My att chat transcript saved in my files when I ticked the button to save during the chat but it will not open . It says it’s pdf. I have no problems with other pdf. I have an iPhone . How do I open the file?
Questions
•
Wireless Billing
I performed a software update on my iPhone 15 pro this Saturday to version 17.1.2. After the update, I have not had cell service. Luckily, I can still connect and perform calls over wifi. When wifi is turned off, my service is displayed as SOS only/no service. I have visited 3 ATT
Questions
•
Apple
Do I have International Roaming if I have the Mobile Share Value with roll over data and 30 gigabits? I am traveling to Mexico and want to make sure I have the proper coverage. Is International Roaming included in my plan or do I need to add it? Thank you.
Questions
•
Wireless Account
I've recently relocated to Pataskala, Ohio, and I'm interested in switching to AT&T. Unfortunately, AT&T Fiber isn't currently available in my area. Could you provide information on when it might be made available in Pataskala?
Questions
•
AT&T Fiber Installation
Around 3-4 weeks ago after upgrading to iPhone 14 pro from at&t, I stopped receiving 2 factor authentication codes and alerts from credit cards (when a charge has taken place) and banking alerts (such as withdrawals). All regular SMS text conversations still come through and are not impacted. Wh
Questions
•
Data & Messaging Features, Internet Tethering
Last few weeks been noticing when I'm in this area drop phone calls the Internet for apps don't work it's like a dead zone..bye the west side of the OTAY ranch mail..
Questions
•
Network Coverage
I have had HBO Max for free for years through my wireless plan and it seems like since it switched from HBO Max to just MAX that I cannot access it any longer. I have called and messaged and get a different story every time. Today I was told I can no longer get it because of my plan. I have had this
Questions
•
Max Login & Installation
I get regular text messages, but I don't get messages that originate from a sort number, such as 2 factor authentication messages.
Questions
•
Data & Messaging Features, Internet Tethering
ATT has 1000 USD off on Samsung S23 Ultra with an eligible trade-in. They must have had something similar last year Dec as well. Anyone knows approx. time when this ended last year? Trying to guess based on last year's timelines.
Questions
•
Android
I’ve been living in Buckeye, AZ 85326 for about 3 years now and the entire time I have lived here, I haven’t been able to get any cell signal from my driveway or even a 2 mile radius of my home. It’s super frustrating because I can’t even call anyone or load up directions unless I do so while still
Questions
•
Apple
Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn
Questions
•
Wireless Billing
I am confused about the AT&T Blackout Credit for U-verse TV. If I go to tvpromise.com, select "U-verse TV" as my TV service and my zip code, I get a pop-up which says: "We’re pursuing every avenue to get your station back and continue to offer temporary bill credits to try to make up in
Questions
•
U-verse TV Account
I recently bought two Apple watch SE (2nd generation) to function as a stand-alone watch for my kids (e.g., they don't have phones, so they will use the watch as a phone). Over the last 24 hours, I probably have spent 6 + hours with support with only partial success. I have followed the gene
Questions
•
Wearables
Only getting one signal bar on my new iPhone 14 Pro Max. I've tried everything to fix it, to no avail. Sometimes I lose the signal entirely and it reverts to SOS mode only. My two-factor authentication codes take way to long to arrive, and sometimes I have to turn the phone off and back
Questions
•
Apple
I run a pickleball group thread where we let individuals know when someone started a pick-up game via a Email-to-Text Service. I noticed that AT&T is throttling the emails to 20 in a rolling 24 hr period. Really stinks because all of our AT&T friends are missing games. Is there anyway to fix
Questions
•
AT&T Mail Features
Hello, on my Google pixel 8 pro, I can receive and make outgoing calls over WIFI. I can send a text over WIFI but can not receive a text. I tried the usual turn wifi off/on, restart the phone. Is there another setting I need to enable or disable? Thank you.
Questions
•
Data & Messaging Features, Internet Tethering