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Charged for a Line/Phone we don't have. Tripled charged for insurance. For 27 months

I have an ATT account for my phone and my two kids. So, 3 phones, 3 lines. In June 2020, we bought our son a new iPhone SE. He kept the phone number from his old iPhone 7. Still, 3 phones. 3 lines. What I didn't realize until a few days ago: 1. ATT has been charging me for 4 phones and 4 lines

Questions

 • Wireless Billing

39

8

0

Trouble accessing sbcglobal.net accounts

I cannot access either of my sbcglobal.net accounts. When I try to sign in on the yahoo app, it redirects me to the att login page. the message is care code 205.4. I have requested the “forgot user ID” and it was texted to me. I changed the password. Nothing is working.  please help me.

Questions

 • AT&T Mail Login & Security

85

6

0

Kicked out of Emails

This has been an ongoing problem. I have been locked out of several accounts over and over. It has had me reset the others multiple times using the exact same password, yet after a few days, it says password invalid. Two accounts I cannot retrieve at all that have valuable information in them. I hav

Questions

 • AT&T Mail Login & Security

18

1

AT&T Mobile Insurance, Protect Insurance with Asurion, LLC. (FRAUD)

To whom can help: Mobile Number: [EDITED] RMA Number: [EDITED] Your Order Number: [EDITED] Device IMEI Number: [EDITED] We have documentation stating that UPS; the carrier designated by AT&T and Asurion, LLC. for this return delivered to the agent “ Pintey Bowes”, same with a messa

Questions

 • Wireless Billing

18

1

0

Handling Elderly Father's Account Since My Mother's Death

Since my mom's death at the end of December 2021 I have been tasked with handling my parents finances, including their AT&T account. I do not know their account number, just their phone numbers. I have submitted the POA that authorizes me to handle their finances to the AT&T POA team a week

Questions

 • Wireless Account

30

2

0

AT&T login is practically impossible

Does anyone else have issues trying to log into the website from literally any device? On my PC (both home and work, from Chrome, Firefox, or Edge) and on my Note 20 I log in with my username and password and it starts it's redirecting non-sense and just goes eventually to a blank white page of noth

Questions

 • Wireless Account

25

2

0

Equipment return not found on ATT side

I had a technician come out and replace my modem. He took the old equipment with him.  But now ATT is saying that the equipment has never been returned and they have no record of it on their side.  When I tex'd the technician he said he turned it in and there is nothing he can do on his s

Questions

 • U-verse TV Equipment

14

2

0

IPHONE SE2020 UNLOCK POBLEM

hello sir i want unlock my iphone se2020 then i have submit att&t web but confirm mail not come mail IMEI Number (Edited as per community guidelines) Request number (Edited as per community guidelines) Current status Pending

Questions

 • Apple

26

2

0

Closed

Phone reported as lost or stolen. need to recover account asap. How can I do this?

Phone reported as stolen/locked/ cannot make calls Seen many posts about this same issue. I think it happened because I couldn't remember my password and so updated it. After updating and trying to log in it still wouldn't let me. Now my phone is locked and when i try to call it says please

Questions

 • Wireless Billing

13

1

0

Owner of AT&T location The Landing Drive Suite C, Douglasville Ga 30135

I returned a brand new IPhone 13 to this location. I changed my mind on the purchase and was told I didnt have to do anything further. This was May 2022. In August 2022 I noticed AT&T in my bank statement. They have charged my account over 400 dollars because someone was using the phone under my

Questions

 • Apple

58

12

0

Phone reported as stolen/locked/ cannot make calls

Seen many posts about this same issue. I think it happened because I couldn't remember my password and so updated it. After updating and trying to log in it still wouldn't let me. Now my phone is locked and when i try to call it says please contact us to unlock your phone. I do not have another phon

Questions

 • Apple

11

0

0

Samsung Galaxy Watch 4 Classic, How to remove AT&T Number sync and any association with the carrier?

I have a Samsung Galaxy Watch 4 Classic, I have removed it from the AT&T network. The Number sync option is still on the watch, I have done numerous factory resets and hard resets. I have spoken with AT&T tech support verifying the IMEI and EID have been removed from the AT&T network. I

Questions

 • Data & Messaging Features, Internet Tethering

11

1

0

sbcglobal email no longer working in outlook

Last week my sbcglobal email account no longer works in outlook...outlook says the incoming server isn't responding. I have tried uninstalling the account but that does not address the issue. Any thoughts?

Questions

 • AT&T Mail Setup

24

2

0

PREPAID SIM CARD stopped working

Hi, I found out my phone is blocked from every calls this morning and it seems like there's something wrong with my plan. I already paid monthly payment on September 19th and there wasn't any problem until yesterday. I cannot even make phone calls to solve this issue because it says my balance is 0

Questions

 • Plans & Features

18

1

0

Does Use my cellular data when I do not have cell service and I am on my Home’s Wi-Fi connection?

I am out of data trying to figure this out

Questions

 • Data & Messaging Features, Internet Tethering

25

2

0

How to use bellsouth.net email address with POP and stay logged in indefinitely

Can I pay a monthly/yearly fee to upgrade my bellsouth.net email address so I can stay logged in indefinitely and not have to login every two weeks plus allow me to use POP!? I am fed up with having to login every two weeks to my bellsouth.net email address I have had for almost 30yrs. In the pas

Questions

 • AT&T Mail Login & Security

91

7

0

Credit Cards

I am looking to find a way to contact customer service for credit card assistance. I no longer have a card and the account is closed but it still has money on it from over a year ago.

Questions

 • Wireless Account

76

3

0

Accepted Solution

Official Solution

Home School Teacher

My husband and I contract each year with the local school district in order to teach piano to home school students. I am having trouble getting AT&T to accept this for the teacher discount.

Questions

 • Wireless Billing

104

4

0

Solicitud Aprovado sin código de desbloqueo

Aprovaron mi solicitud de desbloqueo pero no veo mi código de liberación me pueden ayudar?

Questions

 • Wireless Account

10

0

0

Accepted Solution

How long does a phone number sit in cold storage?

Long story short, when my grandma got a new phone, she changed her phone number but failed to update any information and is now locked out of her media (mainly her email) because her 2SV's are being sent to a dead phone number. We've tried calling ATNT but they said it's been 2 months since the phon

Questions

 • Phone & Device Upgrades

34

2

0

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