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How to get refund for prepaid system

When I was going to switch from AT&T to another carrier earlier this year, I called AT&T about 10 days in advance before my contract with AT&T ended. I thought there was enough time to switch my number and stop the prepaid. Somehow their system had already charged me for the next cycle.

Questions

37

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Att unlimited premium has slow data speeds

Why is my data always slow and inconsistent ? I pay $85 monthly for a plan that states the data will never slow down. I don’t understand why the opposite is happening. I recently had 8mbps download and 1 mbps upload results from my speed test app. Called customer service and they just gave out a bun

Questions

47

2

0

wifi extender

when i scan for a good spot for my extender it just never stops scanning

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10

1

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ATT

I was convinced to switch my old shared data plan that I have had for years with no issues to the new UNLIMITED plan by an att employee. I was assured my service would be EVEN BETTER! This is a scam! My service is HORRIBLE. I lose calls, texts won’t send and data overall is terrible. I have no servi

Questions

19

4

0

Rewards

ATT - i recently switched over from Verizon. Consultant came to my house and was offering $200 visa debit for each line that i bring over. I have a big family so i agreed. Consultant said to wait for a few billing cycles for cards, i have waited and contacted him no answer from phone call or text m

Questions

19

1

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My prodigy.net email account dropped out and can't recover

Out of nowhere about 2 weeks ago by long held prodigy.net email dropped off. I can't find it or reset it because all requests for passwords etc link back to the prodigy account I can't access. Please help. Thanks Tom

Questions

9

1

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Accepted Solution

arrogance

I have been put in touch with ATT management, yet they have not resolved a simple problem. how do i get past their arrogance?

Questions

26

3

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Accepted Solution

Arrogance

I need to get the remaining prepaid money over to my new phone after my original phone was lost.

Questions

24

3

0

finding account number

How do i find my wireless account number when i have paperless billing and have not received a bill to look at. specifically, i would like to link my wireless account to myatt where i see my internet account, but cant do it without wireless account number

Questions

20

6

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Emails are blocked and can not receive

Hello, Looking for support to unblock our emails from recipients. We have emailed abuse_rbl@abuse-att.net requesting whitelisting of our IP and removing from any AT&T block lists but this email address does not appear to be a valid email. The message was received: 550 5.1.1 Recipient address r

Questions

12

1

0

Land line service problems

For the second time in two months my land line is dead. Yes, I have the phone# for Repair Service. How am I supposed to call them if my phone is dead? (No I don't have a cell phone.) Oh, just go to att.com/repair. Yeah, that works just great: Access DeniedYou don't have permission to access "htt

Questions

82

12

0

Is this normal with 2 Gbps and 5 Gbps fiber?

Only half of our neighborhood seems to have it. The other half only up to 1 Gbps. I am surprised AT&T does not offer it to the other half.

Questions

22

7

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AT&T still insist I have to return equipment.

I have changed equipment, sent it back more than week ago Still receiving messages about required return. Not found how to get to support about this issue. Any ideas?

Questions

15

2

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refund?

I've cancelled AT&T account yesterday (5/22) and actually the account's total due is on 5/27, and so that I should get a little refund from AT&T, am I right? thanks a lot Pao L. AT&T account #(Edited to remove personal information)

Questions

16

2

0

Accepted Solution

Stuck in AT&T Email Login Loop (att.net -> Yahoo Mail -> Nowhere)

I need access to my [email]@att.net account since it is my recovery email for my other accounts. Every time I go to att.net, it redirects me to https://currently.att.yahoo.com/, where I log in with my credentials. However, instead of taking me to my account, it then redirects me to login.yahoo.com.

Questions

2.3K

12

Software Update Interrupted message

I like most people have been seeing a message that states "Software Update Interrupted. No Update is available for your device at this time. Please try again in 24 hrs." This issue is directly related to AT&T and Samsung phones. Basically, every single Samsung phone on AT&T has this issue so

Questions

17.4K

35

Accepted Solution

Pixel 8 Pro unlock request approved by ATT but phone is still locked

Hi all, I requested my Pixel 8 Pro to be unlocked and the unlock request was approved last week but when I inserted a different carrier's physical SIM the phone still says that the device is still locked. I tried submitting new unlock requests again and they again got approved but the issue remains

Questions

44

4

Legacy AT&T Pension plan info

Legacy AT&T Pension plan info CAN ANYONE HELP? I am a former AT&T employee, received a letter from SS that I have a pension benefit, but when contacting Fidelity they don't have the information, said it was one of the legacy plans that did not transfer over, and said to call AT&am

Questions

5.7K

38

0

U-Verse will freeze then drop completely stated No Network connected

Until couple weeks ago all has worked fine. Now, usually in the evening, U-Verse will stop completely by freezing the dropping the program all together. This happens watch live tv as well as recordings. It took me over 2 hours to watch a 1 hour recorded program last night as it would drop with error

Questions

14

1

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Unlock my device. My device is not lost and stolen.

Unlock my device. My device is not lost and stolen. The IMEI is (Edited to remove personal information).

Questions

18

2

0

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