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How to get Active Armor to not block a known contact on my phone

a relative's number is being blocked by Active Armor. the number is in my contacts with their name, etc.  I get a notice that AA is blocking spam call and when looking at the log, AA says blocked nuisance call - 1 report.  I click on the Not Spam button and submit report.  Days later

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Infinite Error Loop with cart

In December (2 months ago) I added a phone to my cart. I did not end up purchasing the phone.  Today I logged into my account and whenever I try to do anything more than look at my billing I get an error saying it looks like I've stepped away from my account and they're ending my session to pr

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22

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ATT Prepaid No Network Overseas

My ATT prepaid (1 year contract which I signed up about a month ago) is not working in Singapore. Network or SIM card error. The network icon on top right corner of the screen is simple a small x. The phone was working before I left the US. I have removed the SIM card and slotted it back and restar

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18

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Bill

I went through my payments over the past year, and you guys sneakily raised my bill every single month - started at 156.32, then to 160, then 164, then 170, THEN $241. Then I called to complain since we certainly didn't change anything and they lowered to just $203. I will be having our legal team

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Active Armor - Block calls from other countries

AT&T needs to add a turn on/off feature to Active Armor to block all calls from other countries. I live in the USA and am starting to get calls from other countries.  There is no one I know in other countries who would be calling me.  This feature would save me the time from having to

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19

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Can't activate esim but my phone number is ported over already

Hi, I signed up for the $300 for 12 months plan and got my E-Sim but could not activate it. So, I called a customer service agent about my esim not activating, and the agent transferred my number over to ATT. But, my ESIM still cannot be activated. I went to a physical store and they said they canno

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Question about suspend

I'm an international student, and will come back to my country in the summer, how can I suspend my account temporarily so I don't need to pay my fees?

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Weied speed drop when i did IP pass thru

I have a BGW320-505 and it is hooked up 5Gbps to a high end Mikrotik router. My computer is hooked up to the router with a 10Gbps connection. I was getting 1200-1300 down and 971 up. But this was a double NAT and wanted to do IP Passthru. I setup IP passthru and this worked perfectly. However so

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Email dates

How do I see an email that is earlier than what is shown in my mailboxes? I can see from January 29, 2024 on, but need to see an email from earlier in January, 2024.

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ATT Fiber Upgrade from DSL still being billed for DSL

We recently upgraded to AT&T fiber from DSL but are still being billed for DSL. Will we still be able to keep our Yahoo email?

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12

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I am the daughter of an AT&T Account Holder who is my Mom. My Mom is in the hospital. She has dementia and does not remember her passcode

Hello, my name is Melanie and I am the daughter of an AT&T wireless account holder. The Account holder is my Mom and she is in the hospital.  Her cell phone is turned off due to Non-Payment.  I want to pay her Bill, but when I try to pay online, I can not get access to her account onl

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31

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Can't view my Bills

When I go into "Billing" or "Payments" sections of my account I always get the "We hit a snag" error message. Has been like this for a week and on different computers/browsers. What can I do?

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9

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Unlock Phone

I have tried for more than a week to unlock my cell phone and when entering my IMEI the legend appears "Sorry, we are having technical difficulties with our network at this time. Please try again later" I have tried it from different browsers, I already tried deleting the cookies and the same ones k

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Removing AT&T utility pole for telephone landline

Hello, My name is Pat. I live in Del Mar, CA.  I have   There is a utility pole on my property under ownership of AT&T.  I would like to have this pole removed.  Thanks.

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Waiving Unjust Dispatch Fee

Hello, I am writing to express my profound disappointment and frustration regarding a recent experience with your customer service and technical support teams. On February 20th, I proactively reached out to your customer service at 800-288-2020, voicing a concern about exposed fiber cables near my h

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28

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Admit mistake but refuse refund in full!

I called AT&T support for something change earlier, the support guy wants our primary holder in China to approve it, he said he is going to issue an international pass, we don't have to pay for this call. When bill came in, I saw the 16min international call and charged $48. I explained all sit

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20

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AT&T Internet Equipment (CA State Warning)

I received the message after ordering AT&T Internet service. CA State WARNING! Products ordered can expose you to chemicals known to cause cancer &/or reproductive harm. See: att.com/PROP65 Should I trust your product? Why did I receive this message?

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23

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my att.net subaccounts have disappeared

I moved all my att.net emails to a new computer, including my primary account and several subaccounts. I use POP protocol on my primary account and all of the subaccounts except for one, for which I use IMAP.  Using Microsoft Outlook, I was able to get all my accounts up and running on the new

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Terrible customer service

I have been a loyal legecy account holder for years but im finally done. Im tired of calling customer service and being shipped overseas and talking with someone i cannot understand who reads off a script. Nice way to treat customers!  Is there someone in the United states i can tslk with to c

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Closed

Why is there no information about yesterday's backbone putage available anywhere?

Just what the title says. It started around 7pm eastern 1.26.2024 and resolved sometime in the early morning hours of 1.27.2024. Many destinations such as Github and some root DNS servers were unreachable over AT&T fiber service (residential and dedicated commercial). Other than hundreds of user

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