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Free galaxy March 2023

Did anybody take app AT&T on a free Galaxy S23+ when they did the free trade in any galaxy, and then not had it worked out that way.   I traded in my A71 5G which they accepted and I got to them in time.  To have then still charge me for the S23+ and fight with them every month. 

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Demand and Claim for Damages letter received for damaged AT&T buried line

I received this letter on 9/11 stating I owe AT&T $5,245.51 for damaged caused to their buried line on my property. The letter states I have 30 days after receiving the letter to make contact with AT&T to resolve this matter. I have called the number provided on the letter (844-859-3269) to

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5

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5g hotspot I own outright is locked and supposedly reported as lost or stolen

Hello,I am unable to use the 5g hotspot device I paid $600 for 3 years ago as refurbished new. It is now locked by AT&T. I spent 6 hours on the phone , being sent to many diff at&t departments to resolve. Everyone says they can not unlock it, even though they know I can prove I own it outrig

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13

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Why At&t Website and Mobile app so horrible to use

I have been using At&t witless service from past 3 and half years. whenever i goes into their website or their mobile app I always gets horrible experience it's hard to navigate and connecting customer support is like old school early 2000's UI. I thought initially they might get improves over t

Questions

161

5

Can't get any email after reverting to legacy outlook for mac

I cannot get any email after returning to legacy Outlook for mac. Mail stopped working after September 22. What can I do to get my email? I can see new emails on the internet but not for Outlook.

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Fraud

ATT has fraudulently turned over a debt that’s not mine. NEVER HAD AN ATT ANYTHING yet they’re they’re trying to extort $648 from me by claiming a debt so as to affect my credit score then blackmail me into paying it by ignoring my complaints.

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38

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Galaxy trade in issue

Let me try and post this in it's own thread rather then a response to another thread. I traded in an old Galaxy S II phone as part of the any galaxy S phone, any year, any condition and get $800 towards a new Galaxy phone (S23+). The employee at the AT&T store was great, very helpful  a

Questions

50

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Where is my fiber reward card?

The printed rules are quite simple. New residential fiber service required. Yet when I asked (I think in a chat) I was told that it was to cover prior termination fees and that I needed to provide proof. Someone sent be a form to do so. I am relatively happy with the service. I'm not getting 300mbs

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6

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Trade in/Upgrade from iphone 13 to 15 when phone is still on installment plan

It looks like I can trade-in my iPhone 13 for the 15, but I still have 12 payments to go (out of 36 total). So am I actually able to trade it in and get the credit for the iPhone 15? Some folks say you have to pay it off first, but I don't understand why I would pay it off if I am giving it back to

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9

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APN Number

My customer provided me with 4 SIM cards for VPN industrial routers. APN number given to me was a 2 digit number but when I enter this number the connection drops and will not reestablish. I feel like I am missing something with this and that the APN should me more complex than a 2 digit number The

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7

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Accepted Solution

Official Solution

Blacklisted

Hello - my netgear NightHawk was put on the blacklist. I am not sure why. The seller I bought it from won't respond to me. How do I get my device off the blacklist? 

Questions

203

7

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Closed

3G/LTE/5G network upgrades in San Jose (alarm systems)

My alarm system at home has an older 3G GSM cell radio with AT&T service that I got in early 2015 (I own the equipment rather than leasing). My alarm company emailed me to schedule an upgrade to an LTE communicator and they said that it is required because AT&T is currently converting their 3G netwo

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159

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Secure Family App.

Can you have more than one adult manage the kids on the secure family app?

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9

3

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Accepted Solution

Official Solution

Updated Companion app

We have updated to the new companion app. On the parent phone, i can see the exact locations of all phones.  How can the companion app show the exact locations of all phones?  

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18

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Accepted Solution

Secure Family update September 2023

The new overhaul of the Secure Family app took away features rather than just enhancing what is already there. I have a young adult at home who will not install the companion app or the Secure Family app. No teenage or young adult wants to be tracked. The app used to allow the use of towers to give

Questions

110

8

Accepted Solution

Transfer Landline to my iPhone as a Second Line (SIM vs. eSIM)

I have a locked AT&T iPhone 13 Pro Max. I want to transfer my landline to my phone as a second line.  Can I do this by buying a prepaid eSIM activation card + a prepaid 5GB plan?  If I do that, would I have immediate access to the eSIM card or does the QR code get mailed?  Or wou

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16

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Can't send or receive text message that contain the number 1 between iPhone and Android to and from multiple people.

Earlier today I was trying to arrange a time to pick up my kid and we discovered that any text message sent that contained the number 1 was not being delivered. I have an Samsung Galaxy Note20 and my kid has an iPhone 11.  We both checked and there are no software updates.  We both restar

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4

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No credit on phone trade in

This is VERY OLD, because I (erroneously) assumed I would eventually start seeing the credit for my phone on my monthly bill. It’s now two years later and the new phone is nearly paid off with not a cent of the $800 that should have been credited ever making an appearance. I am disgusted with AT&am

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9

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ATT Box

Can someone direct me as who to call regarding an ATT box on my property? It is well over the allotted easement allowance.  I am replacing fencing and would like to discuss this with someone at ATT since it is illegally placed on my private property.

Questions

8

1

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