Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (347.8K)

Activity
ATT throttling ssl vpn traffic

I've ran into an issue lately with several employees my teams support utilizing the SSL VPN client connecting to a Sonicwall SMA device. Anyone with ATT U-Verse home internet, including me is experiencing horrendous VPN throughput when accessing resources behind the VPN tunnel, while normal outbound

Questions

11

2

0

Worst experience with Customer support. for Internet Installation

I had very bad experience with AT&T. MY Internet service installation is supposed to be done on May 25 and support team promised that it will be done by 8pm. All  my new home services are dependent on internet because of this I lost valuable time and important things are still pending. Whe

Questions

9

1

0

Unblocking a number in Active Armor

A friend in the Caribbean (British Indian Ocean Territory) tries to call me here in the US but the calls always go directly to VM and never ring on my phone. Also my text messages to him do not go through. His number is NOT blocked in my Contacts listing, is NOT blocked on my phone listing, and d

Questions

56

2

Accepted Solution

Installing TP Link Deco mesh

I’m trying to instill a TP Link deco mesh system. I have the BGW320-500 modem/ONT and fiber internet. Do I just hook the mesh up to one of the regular Ethernet ports on the back of the BGW or is it the 5Gb port? And then will that be good or do I have to also follow the pass through instructions I’v

Questions

53

6

0

Accepted Solution

Upgrade

I want to upgrade my iPhone 12 to the newest iPhone 14 Pro Max and I’m under my mothers line. Is there anyway she can upgrade it and I can start paying the bill? Like how much would it cost just for me to upgrade it and start paying the bill? I’m 17 years old btw.

Questions

16

3

0

Unable to access ameritech email account

Below is the error I receive when trying to access my email. I've emptied my cache and history; however, the issue is still there. Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.

Questions

11

5

0

AT&T services each day and year are becoming worse

I have been a customer for many years. Cell coverage is really bad at home with wifi or cellular data, in the community close at home too in Miami. This is not an rural area. Calling to obtain assistance is a mission. Internet also comes and goes even when paying for better bandwidth. It is so disap

Questions

24

2

0

Email contact needed to ask AT&T permission to dig in utilities easement

I am planning a residential driveway expansion that extends into the utilities & drainage easement around my property. My city requires that I obtain permission from all the utilities that service my property to make any improvements that impact the easement. I currently do not have AT&T

Questions

8

1

0

Data Usage History Not Displaying

I am still in need of solution to this previously posted issue. I have added details and search results below. I am not able to view the data usage history on my prepaid account since 19 March, 2023. Why can't I access data usage information from 20 March 2023 and beyond? In account h

Questions

8

0

0

How can my company get on the subcontractor list for At&t

My company has been around for many years and we are branching out our fiber team to start doing subcontractor work instead of all in house work. Can someone please point me in the right direction.

Questions

9

0

0

Data usage history

I am not able to view the data usage history on my prepaid account since 19 March, 2023. Why can't I access data useage information from 20 March 2023 and beyond?

Questions

16

4

0

Changes to my landline

I have been calling since March to have caller ID added to my home phone and have the long distance disconnected. Every order I have placed have been in error status and instead of fixing it, they just cancel it. I have a full page of names and dates of people I have spoken with and they keep tellin

Questions

10

2

0

Terrible customer service.

I have the same issue as Jessica Strum’s above issue. Apparently previous owner had a business account which has not been canceled. So I can’t get service. After hours on the phone , I called Xfinity. They are coming tomorrow to set up tv and internet.

Questions

10

1

0

Canceled account

So I switched to AT&T, and for Mothers Day I order phones for my 5 aunts, my mom, 🙄 my brother and sister just because they aggy and myself.. so 9 phones total I paid taxes for. As I’m setting up services and speaking with agents it was promoted to add more lines and get my family members to sw

Questions

23

7

0

Closed

Access to downloaded fonts

After purchasing and downloading fonts from the Galaxy store, where does the actual downloaded package go? What folder can I find it in the storage part of my phone?

Questions

50

2

0

Unblocking numbers in Active Armor

I have a couple of numbers in my call list blocked that I have now come to learn are useful contacts. How do I unblock these numbers?

Questions

65

3

0

Adding a LIne on a Grandfathered Unlimited Data Plan

Hi, I am on the iphone 5s and on a grandfathered unlimited data plan. If I want to add a line to my account, how much will it cost? Is this even possible? The only options I see are mobile share value plans, but none of those are unlimited data. I am planning to upgrade my 5s to the new 6s and want

Questions

6.2K

8

0

International calling

I have international calling set up on my phone already. Do I need to turn on roaming when calling from abroad?

Questions

12

2

0

Firstnet Phone - Limited Connections, Slow Speeds

Hi. Up until 6 weeks ago, my Galaxy S23+ has been working great with Firstnet. Good stable connections, good speeds, good 5G and LTE, and good connections in environments with heavy cell network congestion (large sporting events, etc.). 6 weeks ago, I asked ATT Firstnet support to remove the voic

Questions

10

3

0

Accepted Solution

Official Solution

Turbo Hotspot 2 not receiving temporary account password

I purchased a turbo hotspot 2 last week that has been working fine, but I do not know the account password. I went to the customer portal and used to tool to reset the password but my hotspot never receives any messages. Calling the support line won't let me talk to a human unless I know the account

Questions

17

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.