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DNS server issues

The AT&T DNS servers my gateway is being populated with are not working correctly. When I configure Google DNS in my devices apps and websites that did not work start to work

Questions

 • AT&T Fiber Equipment

22

3

0

incoming calls go to busy

the only calls i can receive are in my contacts

Questions

 • Device Features

4

0

0

HBO max says it can’t verify my subscription

I have a qualifying att plan that is SUPPOSED to include hbo max but it will not let me log in. It says my subscription cannot be verified.

Questions

 • Login support

14

6

0

"No Service" on iphone after inserting ATT prepaid SIM in another phone.

Hi, I just got the "no service" message on my iphone 6, after I inserted its ATT prepaid SIM into another phone (Samsung S10+).   I can't seem to make it work anymore.   Before doing this, it used to get on the ATT network and worked just fine.  I have a 35 dollar balance l

Questions

 • More AT&T PREPAID Discussions

335

5

0

Never received Promotional credit

Back in November of 2019, I switched over from Sprint and traded in a iPhone 6s for an iPhone 11 Pro. There was a promotion at the time to get a $700 credit for the trade in. Fine print said it would take 3 payment cycles to process. Come February of 2020 i still didn't receive the credit. I called

Questions

 • Wireless Billing

983

15

Accepted Solution

Official Solution

Closed

Secure Mail Key stopped working. What's next? Make a new one?

Several weeks ago, we received a notice that we needed to link some accounts within AT&T. Since then, our password for our primary email address (same as the account, we think) stopped working. I created a secure mail key and eventually got our email to start working again with that key. However

Questions

 • AT&T Internet Email & Security

516

6

0

Port Forwarding on BGW320-505

I am trying to port forward 3 IP security cameras. I used the Port Forwarding Tool but the ports show closed using the canyouseeme app. I can see the cameras while on my network but not from outside.  I am new to AT&T but they worked fine on my old system (Netgear 1900). Help! Ed

Questions

 • AT&T Fiber Equipment

72

10

0

Trade in

I guess I was fooled and upgraded to an iPhone 13 thru the trade in process. My iPhone qualified for trade in and I sent it in. So I check my bill and no credit was applied but it was confirmed that they processed the trade in.  Never told me how much credit was applied and I am being charged

Questions

 • Wireless Account

17

1

0

How do I turn off HD voice on iphone 11

How do I turn off HD voice? I used to be able to go to settings>cellular>cellular data options and then switch voice and data on to 4g.  with the new ios upgrade att has gotten rig of that option (other providers still have it with the upgrade).  I hate how HD voice sounds and want

Questions

 • Apple

13

4

0

Cannot sign into U-Verse App on iphone

I am having issues signing into the U-verse App on any iphone. I keep getting the error "Login Required Please log in with your U-verse Member ID (email address)." I've looked at other threads and I've both deleted and reinstalled the app as well as reset the password already a couple of times in th

Questions

 • Watching U-verse TV

17

2

0

If I change PLAN services providers can I keep my iPhone plan with ATT

ATT service in my area is horrible. But I still have several payments on my phone. Want to keep phone plan but switch service providers.

Questions

 • Apple

12

2

0

Uverse app login problems

I have gotten as far as change password, which then updates my att account (not what I wanted or needed) and then still wont let me use app (still indicates wrong long in info) - help!

Questions

 • Watching U-verse TV

27

2

0

Upgraded with Trade-In

Well I was very pleased with AT&T, when I switched from T-mobile because I thought I was getting more for less by adding one extra phone line for my kid. I was given three $200 dollar gift cards which helped me pay my bills in the beginning. That was my favorite part of the transition. I never d

Questions

 • Phone & Device Upgrades

12

0

0

Uverse App is dead on all devices

Help! For over a week we have been trying to use the UVerse app with no luck. I have reset passwords.  I can access my att account online but not the uverse app.  We get an error message of "LOG IN REQUIRED Please log in with your U-verse Member ID (email address).   I send the

Questions

 • U-verse TV Account

8

0

0

Accepted Solution

Official Solution

Can't use WiFi for calls

Hi, I have the following problem: I can’t activate the feature “use WiFi for calls” due to some restrictions on att side. The phone shows the error and advice to reach out provider. I don’t know why, I have both Att as a mobile and home network. Also, there’s no coverage at my apartments, so it is p

Questions

 • Device Features

1.2K

9

0

Being charged twice

I accidentally paid my bill twice without realizing that I had done so..Is there anyway that I can be refunded?

Questions

 • Wireless Billing

7

1

0

Online order on hold

Hello! I am a new customer, i ordered two phones last night online. My payment & the order submitted successfully, but they won’t verify my identify? I submitted 2 photos of my Photo ID immediately after placing the order. My order progress is on hold & they still want my ID Will my or

Questions

 • Wireless Account

11

1

0

Closed

On Demands Keeps Shutting Off On Its Own

Direct TV has the worst on demand service I have ever seen! Virtually every time a program on demand goes to commercial, the screen goes black and then says "resolution not supported." I then have to turn things off and restart things. It is so annoying! Is this their idea of great service? It's so

Questions

 • Streaming WatchTV

5

1

0

Can’t receive phone calls if they aren’t in my contacts. Otherwise they go to voicemail

All calls that aren’t in my contacts go straight to voicemail.

Questions

 • Apple

10

1

0

voice mailnot working

No one can leave me a voice mail. They get messsage wireless customer is not available.

Questions

 • Account Features

3

0

0

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